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JB Hi-Fi Retail Stores

JB Hi-Fi Retail Stores

2.6 from 542 reviews · View Statistics
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Reviews

  • Product Quality
    4.7 (156)
  • Return Claim MadeYes (14) · No (137)
  • Customer Service
    4.8 (162)
  • Warranty Claim MadeYes · No (166)
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Zac26
Zac26Perth, WA
  • 2 reviews

Whitfords Jb-hi-fi

published

and had a wonderful shopping experience with one of the game techs. Who got me on the short list for the new PS5. Thanks JB always a happy customer

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Store LocationJb-hi-fi
Warranty Claim MadeNo
Suzanne B.
Suzanne B.Perth, WA
  • 5 reviews

Perfect Little Multifunction Printer

published

I purchased the Epson Expression Home XP-3105 Multifunction Printer and all I can say is wow I am impressed. They are small, modern and do everything they need to do with a very small price tag. Great for the home office as they don't take up a lot of space. Cartridges are individual colors so each one can be purchased when needed as opposed to the expense of replacing full color cartridges. So easy to set up and functionality is excellent.

Product Quality
Customer Service
Incentivised Review No
Store LocationWhitfords, Western Australia
Warranty Claim MadeNo
Product PurchasedEpson Expression Home XP-3105
David
DavidSydney, NSW
  • 2 reviews
  • 1 like

Great service

published

Took some time to find what i was after but finally a staff member helped me and did a price match

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Store LocationBroadway
Warranty Claim MadeNo
Product PurchasedVoucher
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tcal111
tcal111Sydney, NSW

Hornsby Westfield store

published

Shankar (manager) was so helpful understooding my problem. He solved this even when he didn't have to. Excellent customer Service

Customer Service
Incentivised Review No
Store LocationHornsby
Warranty Claim MadeNo
Terri
TerriSouth East Queensland, QLD
  • 4 reviews
  • 3 likes

GREAT SERVICE BUT GET RID OF YOUR DIGITAL RECEIPTS THAT YOU SEND BY TEXT

published

We bought a samsung phone for m7 86 yr old mother. She is not very good with this stuff. The assistant was extremely helpful and kind .
BUt complaint is about the digital receipt that you text then you want a code . Seriously !? Just give a printed receipt when we but the goods. It's too difficult and doubling up

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Store Locationkawana
Warranty Claim MadeNo

Related Articles

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Where to buy and how to choose a monitor and other home office needs

In light of the escalating coronavirus pandemic, many Australians are opting to or being asked to work from home. If you need to set up a home office, here’s a quick guide on where to buy and how to choose the essentials like a monitor, keyboard and mouse.

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Wendy Z.20 Mar 2020
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Gill M.
Gill M.Hobart, TAS
  • 2 reviews

Great Sennheiser 458bt

published
Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Store LocationHobart
Warranty Claim MadeNo
Product PurchasedSennheiser hd 458bt
Carolyn D.
Carolyn D.Perth, WA

Alex T (amazing Manager at Lakeside Joondalup)

published
Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Store LocationLakeside Joondalup, WA
Warranty Claim MadeNo
Product PurchasedSamsung mobile phone
Big Steve
Big StevePerth, WA
  • 2 reviews

Great service

published

Great experience polite very knowledgeable staff helped with my modem/router today, And a electric scooter last week ? Highly recommended... Great store every thing you need technical ?

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeYes
Store LocationJoondalup [Sundew rise store]
Warranty Claim MadeNo
Product PurchasedNetgear AC1750 Smart WiFi R6400
lmax2021
lmax2021South East Queensland, QLD
  • 9 reviews
  • 3 likes

Purchased a phone

published

Purchased A motorola g9 plus. staff was friendly and easy to get along with, they were busy, and i did not mind waiting at all. they did their upmost best to get me served , and assisted me with the new afterpay system, as i did not understand how it worked correctly. i was used to the old system. was happy, got my new phone that afternoon. phone is excellent quality. happy customer.

Mango hill store. (northlakes)

Product Quality
Customer Service
Incentivised Review No
Store Locationmango hill - Northlakes shopping centre
Warranty Claim MadeNo
Product PurchasedMotorola G9 Plus 128gb
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Sandra
Sandra
  • 2 reviews

Fantastic Customer Service

published

Team member Colby went above and beyond to source the product i wanted... demonstrating both a friendly and efficient disposition.

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Store LocationOcean keys Clarkson
Warranty Claim MadeNo
Gabby
GabbyPerth, WA
  • 5 reviews
  • 3 likes

Best Prices and Service

published

I have never had an issue with them. We had a couple products fail within warranty period, which JB switched for new ones and upgraded versions also. Their prices are always the best out there and you still get further discounts if you ask for it.

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeYes
Store LocationPerth
Warranty Claim MadeNo
Product PurchasedFitbit Versa 2

Great experience all round, thank you!

published

Purchased a brand new pair of Beats headphones and the overall experience was fantastic. Plenty of help in store and a smooth process from the moment I walked in. Can't beat JB Hi-Fi.

Product Quality
Customer Service
Incentivised Review No
Store LocationRundle Mall
Warranty Claim MadeNo
Product PurchasedBeats Studio
den
denSydney, NSW
  • 14 reviews
  • 10 likes

Moderate service

published

Especially in Hurstville, staff are kind of disconnected with the customer, we need to chase them to find something, even while you pay them at counter they have no eye contact, they chat with friends ignoring customers.. shameful for practising such a workplace culture...

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Store LocationHurstville
Warranty Claim MadeNo
Product PurchasedApple iPhone SE 64GB
Roy M.
Roy M.Sydney, NSW

Excellent Customer Service

published
Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Store LocationMiranda Nsw
Warranty Claim MadeNo
Product PurchasedApple iPhone 11 64GB

JB Hi Fi always great service

published

I have been to JB Hi Fi to purchase electronics items since many years, especially there Marion store in Adelaide SA. It's always good service from JB. But I am writing especially this review to appreciate the service provided by sales executive Cayleigh when I purchased iphone 12 pro. She was amazing, genuine in her efforts and service. She seems relatively new to her job but I think she has done fantastic job to work out special Telstra offer to me. I highly recommend Cayleigh for her work...Thanks.

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Store LocationMarion SA
Warranty Claim MadeNo
Product PurchasedApple iPhone 12 Pro 256GB
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Questions & Answers

Paula allsopp
Paula allsoppasked
JB Hi-Fi Retail Stores

Have you got the DVD forever my girl

1 answer
micheal
micheal

no sorry i havent maybe JB hi fi does check their web site or ask in store

Alicia
Aliciaasked
JB Hi-Fi Retail Stores

How do I make a formal complaint for being mistreated at the store

2 answers
anthony
anthony

you can do that by either contacting the store manager or contact Jb hifi the contact details are their web site. They wont do anything

Fired Up
Fired Up

Clearly listed in their website

Mark B.
Mark B.asked
JB Hi-Fi Retail Stores

Do they have lay by

2 answers
Kaz
Kaz

Does JB Hi-Fi offer Afterpay and ZipPay?

We do not currently offer Afterpay or ZipPay as payment options on our website or in our stores.
Whilst Afterpay is currently not available, we do offer alternatives that do not require upfront payment. You can check out our interest free finance options here.

You can easily and quickly apply online, and take your approval in store to make your purchase.

Please note: interest-free finance is available for in store purchases only and is not available online.

Fired Up
Fired Up

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