Very good customer service and afters sales support
I had been a customer of jb hi fi at garden city in brisbane not for about 3 years there allways happy to find me the best price and willing to match it or if not in stock they call around try find it at another store they allways give me best price and have smile on there faces when I'm walking in and walking out for warranty they have replace stuff I have bought in the pass and allways happy to find a solution if can't be replaced by the manufacturer staff very easy to approach and talk to and they know there warrety and product knowledge.
Fantastic Customer Service which is rare these days
I have made several purchases at the store in Geelong and more recently the Waurn Ponds store. There is a sales person named "Josh" who just seems to know everything about all forms of technology. I suspect he has worked in the industry for many years. I just purchase whatever he recommends as some times there are too many choices and he has never let me down. I only hope he does not "move on" which tends to happen when you FINALLY find a great assistant. never mind. Thanks JB and Josh
Mixed Experiences, usually okay
I've bought many things at JB Hi-Fi. Most experiences, like the apple charger I bought there and the $300 off a Mi 9T were great but they "scammed" me on my laptop. Said that I was getting a surface laptop 2 and gave me a surface laptop 1. Their customer service is decent and all around they're a decent company. But they do give you false hope sometimes when it comes to deals.
Very positive experience at Chadstone JB HIFI
I went into Chadstone JB HIFI with what I thought was going to be a complicated issue. A couple of the guys there were incredibly helpful, patient and educational. Once my original issue was addressed, they even helped me figure out some problems I was having with my internet and I honestly couldn't be happier with the outcome. Thanks for your time Chadstone JB HIFI
My wife and I purchased a TV and sound bar from JB Hi-Fi and were served by Jason who provided very helpful, knowledgeable and courteous service. We would have no hesitation in returning to JB Hi Fi for our next electronic goods purchase.
good service at JB Hi Fi Queen St
Great team, helpful and efficient service. They assisted me when I needed to replace some faulty headphones through the extended warranty service, and helped me to find a replacement product that was more suitable.
JBHiFi have a massive range of electronics, home appliances and media. Easy to talk to staff make the process of choosing and buying enjoyable. There is no 'hard sell' like some other major retailers. If it's not in stock, they'll get it. Exchanging, warranties are all easy processes and you are never made to feel inferior. When I want electronics JBHiFi offer the best prices and service always.
JB HiFi Burleigh Heads!
I was so very grateful for the free extended warranty I received on purchase of my iPad Pro. Apple supply a 1 year warranty but JB HiFi extend it to 2 years,
free. Eighteen months into my warranty period my iPad crashed big time. They discovered it was an unrepairable software problem. To my joy it was replaced with a brand new one. I couldn’t be happier with the service I received from every staff member who helped me deal with the issue at JB HiFi Burleigh Heads store. They were kind, helpful, honest and efficient. IT staff in store even hel...
Where to buy gadgets
Best and easiest refund policy, good sales and nice staff, for electronics appliances phone accessories and laptops , In hi fi is where to go, I have purchased many items from there , never had problem
Questions & Answers
Do they have lay by
Does JB Hi-Fi offer Afterpay and ZipPay?
We do not currently offer Afterpay or ZipPay as payment options on our website or in our stores.
Whilst Afterpay is currently not available, we do offer alternatives that do not require upfront payment. You can check out our interest free finance options here.
You can easily and quickly apply online, and take your approval in store to make your purchase.
Please note: interest-free finance is available for in store purchases only and is not available online.
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