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JB Hi-Fi Retail Stores

JB Hi-Fi Retail Stores

2.6 from 561 reviews · View Statistics
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Reviews

2.0
52 reviews
  • Product Quality
    4.8 (12)
  • Return Claim MadeYes (13) · No
  • Customer Service
    4.9 (13)
  • Warranty Claim MadeYes (13) · No
Previous
Next
Rex
Rex
  • 2 reviews

Fantastic service all around

published

We bought a TV from JB Hifi Capalaba a few weeks ago. The sales person was helpful, but not pushy, and the TV was delivered by very friendly couriers, the next day. After 3 weeks of perfect operation, the TV developed a fault. On calling the store directly, I received an excellent response from the manager, who passed my call to the storeroom. In very short time, details were exchanged and a replacement ordered. It was delivered within 2 days, again by friendly couriers. I cannot fault the in store experience, nor the after sales service. Highly recommend this store.

Product Quality
4/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeYes
Store LocationJB Hifi Capalaba
Warranty Claim MadeYes
tomr
tomrWYONGAH
  • 2 reviews

tuggerah store

published

fantastic customer service. great warranty service from manager Paul store is very customer focused and provide fast solutions to your problem tom

Product Quality
4/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeYes
Store Locationtuggerah
Warranty Claim MadeYes
Older Citizen
Older CitizenPerth, WA

Outstanding helpful service from all the staff at the store in Myaree in Western Australia.

published

The problem I had with a TV was quickly solved and the outcome was very satisfactory. Staff in all areas were helpful and supportive.

Customer Service
5/5
Incentivised Review No
Return Claim MadeYes
Store LocationMyaree. Western Australia
Warranty Claim MadeYes
Graham Berryman
Graham BerrymanIllawarra, NSW
  • 9 reviews
  • 8 likes

EXTENDED WARRANTY SURPRISE

published

Bought a $2250 HP laptop for my daughter for Christmas 2017. If failed in November 2020 so we did a claim under the extended [3year] warranty we added to the purchase. After a few weeks of sending it off [at their cost] and getting it assessed, they sent a purchase order for a new $2250 HP replacement [much higher spec], arranged to pick it up at the nearest JB, all done

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeYes
Store LocationMacquarie
Warranty Claim MadeYes
Product PurchasedHP 2000
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Choco F.
Choco F.South East Queensland, QLD

Faulty headphones

published

Thank you JB HI-FI Harbourtown, for always delivering the best Customer Service and experience.
Special thanks to Claudia, 5 stars kindness and service.

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeYes
Store LocationHarbourtown, Gold Coast
Warranty Claim MadeYes
Product PurchasedJBL Under Armour Sport Wireless Train Headphones
Katie
Katie
  • 2 reviews

Supurb treatment of customers

published

Jabra (a manufacturer) refused to honour the warrantee on my item, and JB covered it for me out of pocket. They were really nice about it too. They reassured me through the whole process that I would get my money back regardless of Jabra's attempts to swindle me. They can be a bit slow to serve you, but I think that's just because they spend so much time with each person to fully help them. They are reliable and not too expensive. You don't have to worry about being cheated when you shop at JB!

Product Quality
4/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeYes
Store LocationRockingham, WA
Warranty Claim MadeYes
Product PurchasedJabra Elite 25e
Molly
MollySouth East Queensland, QLD
  • 3 reviews

Harbour town JB HIFI.

published

Fantastic service at Harbour town JB HIFI. The manager Sam is so impressive and kind. Once again Dave was fantastic. 100% happy with them both. We would never go to any other shop but JBS .

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeYes
Store LocationQld Harbour town
Warranty Claim MadeYes

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Lisa
LisaHunter Region, NSW
  • 5 reviews

awesome service and great after sales assistance!

published

We always purchase our electrical products from JB Hifi. The staff at Kotara Homemaker Centre at JB have always gone above and beyond to price match and to answer any technical questions. We have also had to return faulty products and have found this process easy and the staff willing to assist.

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
will12
will12BRISBANE
  • 17 reviews
  • 31 likes

Great service

published

Just feel I need to write something. Ive found JBHIFI Brisbane cbd excellent with returns for faulty items. Twice this happened on the same day & not a question asked ..refunded. Third time lucky & it was a manufacturers error. This is why I continue to shop there first - well done

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeYes
Store LocationBrisbane CBD
Warranty Claim MadeYes
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Myopinion
MyopinionSouth East Queensland, QLD
  • 10 reviews
  • 8 likes

Very helpful with returns

published
Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeYes
Store LocationHelensvale
Warranty Claim MadeYes
Yingtong Li
Yingtong LiGreater Melbourne (Metropolitan), VIC

Helped with a difficult product replacement

published

I needed to have a faulty ebook reader replaced, but did not have an original receipt or original packaging, only a credit card receipt. Was ready for a fight about the Australian Consumer Law guarantees, but staff were understanding and accommodating. Couldn't have hoped for a better experience.

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeYes
Store LocationJB Hi-Fi The Glen
Warranty Claim MadeYes
Alex
AlexCentral Queensland, QLD
  • 3 reviews
  • 1 like

Very pleased with my experience with them

published
Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeYes
Store LocationCity- Brisbane Queen Adelaide Building
Warranty Claim MadeYes
Product Purchasedpowerline adapters
Electronics & Computing Shops

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Ruby Burger
Ruby BurgerSydney, NSW
  • 2 reviews
  • 1 like

New 65inch TV - Great Service

published

Best customer service , straight forward to the point. I knew more or less what I want whiten my my budget and they helped me right away. Easy to find the stores always big signs and sales. Staff always helpful and friendly , maybe just get a name tag as its hard to notice the difference between staff and customers

Product Quality
5/5
Customer Service
4/5
Incentivised Review No
Return Claim MadeYes
Store LocationMoore Park
Warranty Claim MadeYes
Product PurchasedHisense TV
See all JB Hi-Fi reviews

Questions & Answers

Paula allsopp
Paula allsoppasked
JB Hi-Fi Retail Stores

Have you got the DVD forever my girl

1 answer
micheal
micheal

no sorry i havent maybe JB hi fi does check their web site or ask in store

Alicia
Aliciaasked
JB Hi-Fi Retail Stores

How do I make a formal complaint for being mistreated at the store

2 answers
anthony
anthony

you can do that by either contacting the store manager or contact Jb hifi the contact details are their web site. They wont do anything

Fired Up
Fired Up

Clearly listed in their website

Mark B.
Mark B.asked
JB Hi-Fi Retail Stores

Do they have lay by

2 answers
Kaz
Kaz

Does JB Hi-Fi offer Afterpay and ZipPay?

We do not currently offer Afterpay or ZipPay as payment options on our website or in our stores.
Whilst Afterpay is currently not available, we do offer alternatives that do not require upfront payment. You can check out our interest free finance options here.

You can easily and quickly apply online, and take your approval in store to make your purchase.

Please note: interest-free finance is available for in store purchases only and is not available online.

Fired Up
Fired Up

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JB Hi-Fi Retail Stores

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