?
? !
1 photo
JB Hi-Fi Retail Stores

JB Hi-Fi Retail Stores

2.7 from 494 reviews · View Statistics

Reviews

  • Product Quality
    4.8 (121)
  • Return Claim MadeYes · No (125)
  • Customer Service
    4.9 (122)
  • Warranty Claim MadeYes · No (125)
Previous
Next

Reviewer Photos & Videos

  • Thumbnail
  • Thumbnail
Roy M.

Roy M.Sydney, NSW

Excellent Customer Service

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationMiranda Nsw
Warranty Claim MadeNo
Product PurchasedApple iPhone 11 64GB
Similar opinion? Write a review on ProductReview.com.au!

JB Hi Fi always great service

published

I have been to JB Hi Fi to purchase electronics items since many years, especially there Marion store in Adelaide SA. It's always good service from JB. But I am writing especially this review to appreciate the service provided by sales executive Cayleigh when I purchased iphone 12 pro. She was amazing, genuine in her efforts and service. She seems relatively new to her job but I think she has done fantastic job to work out special Telstra offer to me. I highly recommend Cayleigh for her work...Thanks.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationMarion SA
Warranty Claim MadeNo
Product PurchasedApple iPhone 12 Pro 256GB
Similar opinion? Write a review on ProductReview.com.au!
Budview1

Budview1South East Queensland, QLD

  • 5 reviews
  • 3 likes

Great customer service

published

A big shout out to Jarrud from Maroochydore JB Hi-Fi store for the great service he gave me. JB's my go to store and it proved again to be the right choice.
Bought a laptop that turned out to be a dud. But its when things go wrong that you measure the worth of the store and the people working in it.
Jarrud Couldn't be more helpful, replaced it with an upgraded computer at a fantastic price as they didn't have a similar replacement in stock. He even rang a few days later to check how it was all going. Thanks Jarrud

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationMaroochydore
Warranty Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!
Electronics & Computing Shops

Find out how JB Hi-Fi Retail Stores compares to other Electronics & Computing Shops

Know better, choose better.

Compare all

Excellent service & advice

published

Nadia & Tim made the shopping experience excellent . We will always recommend these staff members aswell as JB Hi Fi , Will shop there again soon!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationChatswood Westfield
Warranty Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!
humbug

humbug

  • 3 reviews

Exceptional, pro-active customer service.

published

Today my wife and I visited JB HiFi Eastgardens and were served by a very pleasant young male sales person. He was delightfully pro-active in solving our queries in an exceptionally good manner and we were very satisfied with our purchases. We then asked to speak with the manager and complimented her on the great customer focussed culture which we believe flows down from management in any business.
Our shopping experience was exceptionally pleasant.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationEastgardens NSW
Warranty Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!
trompfy

trompfyGreater Melbourne (Outer), VIC

  • 217 reviews
  • 65 likes

The best way to hold your TV on the wall

published

On Thursday 18th February 2021 I bought the Ezymount VLM3400B Full Motion TV Wall Mount (23-55") for $69 so I can put my Hisense 55R5 55” 4K UHD TV on the wall so I can watch it when I move into my own unit in March 2021. The staff were kind and thoughtful to me and the service was fantastic because they gave me a great bargain.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationRingwood JB Hi-Fi
Warranty Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!

Razer Kraken Kitty BT Headset

published

The headset is really cute and comfortable.

The sound so far is great.

If there is 1 thing I would improve, I'd include an Aux cable option for when it loses battery during a game and you need to panic plug it in via AUX.

Otherwise, it is great and I am loving it so far.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationDunedin
Warranty Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

trompfy

trompfyGreater Melbourne (Outer), VIC

  • 217 reviews
  • 65 likes

The best coffee machine for your home

published

On Monday 28th September 2020 I bought the Sunbeam Barista Max EM5300S (Silver) for $105 so I can make different types of coffee for when my family and friends come over. This is for when I move into my own unit in September 2020. The staff were kind and thoughtful to me and the service was fantastic because they gave me an excellent deal.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationChirnside Park JB Hi-Fi
Warranty Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!

Laptop for High School

published

My mum and I needed to purchase a laptop for high school and we drove to parramatta and we were served by a lady named Gena. Honestly we need more people in the world like her because she was an outstanding assistant and helped us with our last minute shopping.
If the JB Hi-Fi manager at parramatta finds this, please promote Gena because she was outstanding.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationParramatta Westfield NSW
Warranty Claim MadeNo
Product PurchasedApple Macbook Pro 13" 2020
Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Electronics & Computing Shops

Find out how JB Hi-Fi Retail Stores compares to other Electronics & Computing Shops

Know better, choose better.

Compare all
Victor

VictorGreater Melbourne (Outer), VIC

One of the best Laptops I have ever used.

published

ASUS-ROG STRIX G512LW-AZ003T is the best gaming Laptop I have used. Screen is crisp and clear. It has powerful graphics, easy to use, and unique and beautiful design.Great value for the price. I will recommend to anyone.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Store LocationJB HI FI WERRIBEE PLAZA, MELBOURNE VICTORIA
Warranty Claim MadeNo
Product PurchasedASUS ROG Strix G15 G512LW-AZ003T
Similar opinion? Write a review on ProductReview.com.au!
Bobneil

Bobneil

  • 7 reviews
  • 12 likes

I don't know why the ratings are so low...

published

I had just moved home and was in need of new appliances, yes JBhifi in Penrith was utterly chaotically busy but I did manage to find someone who could help me. They managed to track down the microwave my wife and I wanted and gave us some great help around information on a new TV (which we'll get in the new year). Also, congrats for masks and pointing out to customers when they are not social distancing.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationPenrith
Warranty Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!
Mr J

Mr JGreater Melbourne (Outer), VIC

  • 2 reviews

Recognition for Trevor in Thomastown jbhifi

published
Product Quality
Customer Service
Return Claim MadeNo
Store LocationJBHIFi thomastown vic
Warranty Claim MadeNo
Product PurchasedApple Watch SE GPS 40mm
Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Brian Ellis

Brian EllisCentral Highlands and Goldfields, VIC

  • 3 reviews
  • 2 likes

Attentive, knowledgeable service

published

I needed guidance and assistance for a hearing impaired person. I was helped by a courteous, knowledgeable sales assistant (Steve) who directed me towards a few suitable wireless headphones and subsequently purchased a set of Bose wireless headphones for our television that have made a huge difference to a hearing experience. It’s always a simple, attentive and professional experience to purchase through JB HiFi, you do not need not to go elsewhere.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationEssendon DFO
Warranty Claim MadeNo
Product PurchasedBose QuietComfort 35 QC35 II
Similar opinion? Write a review on ProductReview.com.au!
Rob

RobGoulburn Valley, VIC

  • 3 reviews
  • 1 like

Samsung S3 Watch

published

Can't speak highly enough of JB Hi Fi Shepparton sales staff & especially the Manager. Bought a Samsung S3 Watch & they were extremely helpful. Would highly recommend this store to anyone wanting expert service & advice.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationShepparton Vic
Warranty Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!
Looch

LoochCanberra 2600, ACT

Fabulous Service

published

Lochie from the Phillip, ACT Store assisted me and my intellectually disabled brother today with setting up a new very basic phone with a new sim card. Lochie went above and beyond and after a very stressful morning with Telstra, he was my knight in shining armour. Thank you Lochie :)

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationWestfield Woden, ACT
Warranty Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!
Electronics & Computing Shops

Find out how JB Hi-Fi Retail Stores compares to other Electronics & Computing Shops

Know better, choose better.

Compare all
Gen

GenSouth East Queensland, QLD

Jordan is a Legend!

published

We visited JB HiFi Indooroopilly this morning needing a printer and advice. How lucky were we to have Jordan look after us! Jordan answered our many queries with great, objective, thoughtful advice which helped us make a printer choice we're really happy with. So we felt confident asking him lots of other random questions about other stuff we'd been wondering about, and with Jordan's help we've sorted our home office needs and will be back for some other stuff once it's back in stock. Please let Jordan know we appreciate his great customer service and helpful, professional, friendly and relaxed demeanour. Five star service :)

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationIndooroopilly, Brisbane Qld
Warranty Claim MadeNo
Product PurchasedEpson EcoTank ET-1110
Similar opinion? Write a review on ProductReview.com.au!
Kasia

Kasia

  • 6 reviews

Friendly staff

published

I had great experience at the store. I make purchases at the store and find staff very helpful. From a friendly greeting at the door to staff at the register

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationWestfield Carindale
Warranty Claim MadeNo
Product PurchasedGarment steamer
Similar opinion? Write a review on ProductReview.com.au!
Berne D.

Berne D.South East Queensland, QLD

  • 6 reviews
  • 3 likes

Good specials

published

Bought a Canon 800D with 18-55 lens for $ 849-. a lenovo laptop s345 with intel I5 256 ssd 8 go ram normal $ 1199.- for 849.- and a Canon m50 with with 18-45 lens normal & 899-. -999 for $ 769-. All products bought by jbhifi Capalaba Qld.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!
Banksy

BanksyGreater Melbourne (Metropolitan), VIC

  • 14 reviews
  • 8 likes

Overall a good experience

published

Click and collect has been great during COVID (VIC), with fast pickup times. Prior to this, I had good experiences instore including warranty returns / exchanges.

Pricing could be sharper on some items, but on occasion it's worth paying a few more $$ to get it same day.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedVarious
Similar opinion? Write a review on ProductReview.com.au!
Gagingi

GagingiSouth East Queensland, QLD

  • 14 reviews
  • 7 likes

Wonderful service from Helensvale (Qld) during height of Covid

published

We were super impressed with JB-Hi Fi Helensvale during the height of Covid. Our microwave broke down, and there were none available in Brisbane. Helensvale had one, and the lovely lady put it aside, plus gave us a discount. She tried to get it delivered, but that wasn't possible.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationHelensvale
Warranty Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!
Page 1 of 7
See all JB Hi-Fi reviews

Questions & Answers

Paula allsopp

Paula allsoppasked

JB Hi-Fi Retail Stores

Have you got the DVD forever my girl

1 answer
micheal
micheal

no sorry i havent maybe JB hi fi does check their web site or ask in store

Alicia

Aliciaasked

JB Hi-Fi Retail Stores

How do I make a formal complaint for being mistreated at the store

2 answers
bill bayley
bill bayley

you can do that by either contacting the store manager or contact Jb hifi the contact details are their web site. They wont do anything

Fired Up
Fired Up

Clearly listed in their website

Mark B.

Mark B.asked

JB Hi-Fi Retail Stores

Do they have lay by

2 answers
Kaz
Kaz

Does JB Hi-Fi offer Afterpay and ZipPay?

We do not currently offer Afterpay or ZipPay as payment options on our website or in our stores.
Whilst Afterpay is currently not available, we do offer alternatives that do not require upfront payment. You can check out our interest free finance options here.

You can easily and quickly apply online, and take your approval in store to make your purchase.

Please note: interest-free finance is available for in store purchases only and is not available online.

Fired Up
Fired Up

A quick call will provide the answer

See all JB Hi-Fi Retail Stores questions

Get an answer from our members

JB Hi-Fi Retail Stores

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.