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JB Hi-Fi Retail Stores

JB Hi-Fi Retail Stores

2.6 from 511 reviews · View Statistics

Reviews

2.2

42 reviews
  • Product Quality
    4.3 (12)
  • Return Claim MadeYes (13) · No
  • Customer Service
    4.9 (13)
  • Warranty Claim MadeYes · No (13)
Previous
Next
Gabby
GabbyPerth, WA
  • 4 reviews
  • 2 likes

Best Prices and Service

published

I have never had an issue with them. We had a couple products fail within warranty period, which JB switched for new ones and upgraded versions also. Their prices are always the best out there and you still get further discounts if you ask for it.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationPerth
Warranty Claim MadeNo
Product PurchasedFitbit Versa 2
Dean i.
Dean i.South East Queensland, QLD
  • 5 reviews

Really good

published

My local store has great staff, easy parking and simple returns. There’s no pressure to buy the most expensive model

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationMount Gravatt Homemaker Centre
Warranty Claim MadeNo
Bill M.
Bill M.South East Queensland, QLD

Service Warranty

published

I purchased from JB HI FI Burleigh Heads QLD a Samsung TV and a Sonos Arc Sound bar which were installed (FRI) 6 days ago. Had sound issues with the Sonos, Fargo from JB HI FI had the installer's back on TUE, appeared to fix the issue, same problem again on WED. No issues Farbo arranged for a brand new replacement sound bar and this was installed THU. Working. You can't buy service like this. Well done JB HI FI, Bill M

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationBurleigh Heads QLD
Warranty Claim MadeNo
Product PurchasedSonos Arc
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Liam S.
Liam S.Perth, WA

Common sense prevails

published

After sending in complaint about an iPhone we purchased not working within a week and initially been told to take it to an apple store an hour away, the manager stepped in and let us exchange for an upgrade iPhone. Thank you very much. Appreciate it.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationRockingham
Warranty Claim MadeNo
Product PurchasedApple iPhone SE 128GB
Robert
RobertSydney, NSW

Staff member at Hornsby store

published

Would like to praise Hannah at the Hornsby store of JB on Saturday 11 April, who went above and beyond to help us swap over a Sony Micro stereo system as we purchased originally the wrong one. With the store manager’s authorisation we were able to get exactly what we wanted.
Well done Hannah. Thank you. From Robert and Judith

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationHornsby
Warranty Claim MadeNo
Product PurchasedSony CMT-X5CD/CMT
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Bill
Bill
  • 3 reviews

Good Customer Service

published

The staff over at the Myaree super store is awesome! They are knowledgeable with their products and can point you to the right direction.

I bought the wrong item initially and had to come back for a refund and they were more than happy to accommodate as well!

Kudos to you guys!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationMyaree Super Store
Warranty Claim MadeNo
Product PurchasedBose AE2
Isaac Tredrea
Isaac TredreaPerth, WA
  • 5 reviews

Amazing

published

they gave me a full refund when I took my portable indoor AC back because it was running to loud....
thats why I buy ALL my electrical goods from here...
Osborne Park - Perth Store...
Awesome!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationOsborne park
Warranty Claim MadeNo
Grainne M
Grainne MGreater Melbourne (Inner), VIC

Customer service

published

Popped into the Bourke street store and chatted with their headphones sale staff to get some advice on a new pair of headphones., the ones I choose were supposed to be heavy on the base but they definitely had a fault as were super tin-y sounding. I didn’t think I could return them direct to JB-HI-FI so went direct to the manufacturer who told me to return them to JB-HI-FI. When I finally got back into the store about two weeks later, they had no issues with me returning them and gave me my money back straight away. Too easy!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationBourke street
Warranty Claim MadeNo
Tenaya U.
Tenaya U.North Western Region, NSW

Amazing service

published

Great service at Dubbo branch store. Huge congratulations to Mo, has been a great help with returns and refunds. Genuine and great customer service 10/10. Needs a praise for service

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationDubbo
Warranty Claim MadeNo
Electronics & Computing Shops

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Jackson S.
Jackson S.Sydney, NSW

Service with a smile

published

I'm quite usually a frequent customer for JB at all ends of the country and have never written a review before but I can't get past the delightful service I received today at the Syd domestic terminal store. I only came into the store to ask about the odd shaped earbuds for my in ear earphones I purchased at a different store and the two guys that handled the situation were excellent, friendly and approachable, and exchanged without an issue and had some good advice to go with it. Made my day.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationFrankston
Warranty Claim MadeNo
Product PurchasedSennheiser CX 3.00
JOHN
JOHN
  • 4 reviews
  • 1 like

Excellent Purchase Of Sony Tv

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationJB HI FI. FOREST HILL MELBOURNE
Warranty Claim MadeNo
Product PurchasedSony 49X7000D (49")
Deborah M
Deborah MSouth East Queensland, QLD
  • 11 reviews
  • 12 likes

Excellent customer service from Kedron Store

published
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationJB Hi Fi Kedron
Warranty Claim MadeNo
Product PurchasedDell G3 15"
Don
DonGreater Melbourne (Outer), VIC
  • 10 reviews
  • 3 likes

JB Hi Fi - Old Geelong road, Hoppers Crossing, Victoria.

published

Once again i find myself updating a review.

I had a bad experience here years ago but recently I purchased a sound bar for here.

And I guess this time i spoke to the right person, his name was Jackson - exceptionally helpful, knowledgable and friendly.

I took the sound bar home and after a few days I thought it wasn't that great.

When i took it back and swapped it for a different one Jackson was really, really helpful.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationHoppers Crossing
Warranty Claim MadeNo
Product PurchasedJBL Bar 2.1
See all JB Hi-Fi reviews

Questions & Answers

Paula allsopp
Paula allsoppasked
JB Hi-Fi Retail Stores

Have you got the DVD forever my girl

1 answer
micheal
micheal

no sorry i havent maybe JB hi fi does check their web site or ask in store

Alicia
Aliciaasked
JB Hi-Fi Retail Stores

How do I make a formal complaint for being mistreated at the store

2 answers
anthony
anthony

you can do that by either contacting the store manager or contact Jb hifi the contact details are their web site. They wont do anything

Fired Up
Fired Up

Clearly listed in their website

Mark B.
Mark B.asked
JB Hi-Fi Retail Stores

Do they have lay by

2 answers
Kaz
Kaz

Does JB Hi-Fi offer Afterpay and ZipPay?

We do not currently offer Afterpay or ZipPay as payment options on our website or in our stores.
Whilst Afterpay is currently not available, we do offer alternatives that do not require upfront payment. You can check out our interest free finance options here.

You can easily and quickly apply online, and take your approval in store to make your purchase.

Please note: interest-free finance is available for in store purchases only and is not available online.

Fired Up
Fired Up

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JB Hi-Fi Retail Stores

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