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JB Hi-Fi Retail Stores

JB Hi-Fi Retail Stores (page 2 of 8)

2.6 from 499 reviews · View Statistics

Reviews

  • Product Quality
    4.8 (140)
  • Return Claim MadeYes (13) · No (125)
  • Customer Service
    4.9 (145)
  • Warranty Claim MadeYes · No (148)
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Looch

LoochCanberra 2600, ACT

Fabulous Service

published

Lochie from the Phillip, ACT Store assisted me and my intellectually disabled brother today with setting up a new very basic phone with a new sim card. Lochie went above and beyond and after a very stressful morning with Telstra, he was my knight in shining armour. Thank you Lochie :)

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationWestfield Woden, ACT
Warranty Claim MadeNo
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Gen

GenSouth East Queensland, QLD

Jordan is a Legend!

published

We visited JB HiFi Indooroopilly this morning needing a printer and advice. How lucky were we to have Jordan look after us! Jordan answered our many queries with great, objective, thoughtful advice which helped us make a printer choice we're really happy with. So we felt confident asking him lots of other random questions about other stuff we'd been wondering about, and with Jordan's help we've sorted our home office needs and will be back for some other stuff once it's back in stock. Please let Jordan know we appreciate his great customer service and helpful, professional, friendly and relaxed demeanour. Five star service :)

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationIndooroopilly, Brisbane Qld
Warranty Claim MadeNo
Product PurchasedEpson EcoTank ET-1110
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Kasia

Kasia

  • 6 reviews

Friendly staff

published

I had great experience at the store. I make purchases at the store and find staff very helpful. From a friendly greeting at the door to staff at the register

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationWestfield Carindale
Warranty Claim MadeNo
Product PurchasedGarment steamer
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Berne D.

Berne D.South East Queensland, QLD

  • 6 reviews
  • 3 likes

Good specials

published

Bought a Canon 800D with 18-55 lens for $ 849-. a lenovo laptop s345 with intel I5 256 ssd 8 go ram normal $ 1199.- for 849.- and a Canon m50 with with 18-45 lens normal & 899-. -999 for $ 769-. All products bought by jbhifi Capalaba Qld.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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Banksy

BanksyGreater Melbourne (Metropolitan), VIC

  • 14 reviews
  • 8 likes

Overall a good experience

published

Click and collect has been great during COVID (VIC), with fast pickup times. Prior to this, I had good experiences instore including warranty returns / exchanges.

Pricing could be sharper on some items, but on occasion it's worth paying a few more $$ to get it same day.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedVarious
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Gagingi

GagingiSouth East Queensland, QLD

  • 14 reviews
  • 7 likes

Wonderful service from Helensvale (Qld) during height of Covid

published

We were super impressed with JB-Hi Fi Helensvale during the height of Covid. Our microwave broke down, and there were none available in Brisbane. Helensvale had one, and the lovely lady put it aside, plus gave us a discount. She tried to get it delivered, but that wasn't possible.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationHelensvale
Warranty Claim MadeNo
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Ana

AnaPerth

  • 31 reviews
  • 11 likes

Amazing staff knowledgable in all areas

published

The stores are always FULLY stocked and if they don't have it they will order it in for you, the customer never leaves without the product, staff are always friendly, patient and know their staff in wherever area they are working, (phones, computers, games, dvd, etc) I would never go to Kmart or Myer for an electrical product knowing that I can get the best service, price and help at the store!!!!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationClaremont WA
Warranty Claim MadeNo
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Very professional and the delivery men were excellent very abliging thank you

published

The fridge is perfect and I am very happy with the whole process. I bought the fridge online but I had contact with a very nice who helped me with the delivery

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedFridge
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Alexandra

AlexandraSouth East Queensland, QLD

  • 2 reviews
  • 3 likes

Extraordinary service

published

And a good buy for a new phone.
It was a terrific experience. I do wish I had taken note of the Sale-persons name. He was a tremendous assistant who sorted my new phone, the swop of data, a snug new case and a headphone jack.
These experiences are worth noting as they aren’t nearly as often enough. Worth cheering a good effort.
Well done.
Perhaps I’ll come back with his name.
Thank you ,
Kara

Customer Service
Incentivised ReviewNo
Store LocationOxley, Brisbane
Warranty Claim MadeNo
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Sharon

SharonSouth East Queensland, QLD

  • 2 reviews
  • 1 like

Best Customer Service

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationChermside, Northlakes and Carseldine in Brisbane
Warranty Claim MadeNo
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AlB

AlB

  • 2 reviews

Hurstville store -Pat

published

I was in store a couple of weeks ago and had give Pat ( ? from New York) and big wrap - great customer service and he couldn't have been more helpful - he made shopping a pleasant experience - cheers Alex

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store Locationhurstville
Warranty Claim MadeNo
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Rob

RobGoulburn Valley, VIC

  • 3 reviews
  • 1 like

65 inch Android TV

published

We bought a TV from JB Hi Fi Shepparton. Cant speak highly enough of the excellent service from the staff, especially the Manager. Will certainly be shopping there again. Customer for life.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationShepparton. Vic
Warranty Claim MadeNo
Product Purchased65 inch Android TV
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Liam S.

Liam S.Perth, WA

Common sense prevails

published

After sending in complaint about an iPhone we purchased not working within a week and initially been told to take it to an apple store an hour away, the manager stepped in and let us exchange for an upgrade iPhone. Thank you very much. Appreciate it.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationRockingham
Warranty Claim MadeNo
Product PurchasedApple iPhone SE 128GB
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Jane K.

Jane K.Sydney, NSW

Great experience

published

Phoned prior to arrival.
Service helpful, friendly & polite.
Answered all questions promptly.
Computer sought in stock & put aside for pick up later that day ... too easy.
Pick up & payment seamless, in shop experience just as good!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationNorth Sydney
Warranty Claim MadeNo
Product PurchasedASUS ZenBook 14 UX431FA
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north queensland F.

north queensland F.South East Queensland, QLD

Samsung tv

published

Bought the new Samsung tv 70 inch from JB hi Fi and what an excellent product, staff was very helpful and very knowledgeable about this product, extremely satisfied recommend JB hi fi

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationMaroochydore
Warranty Claim MadeNo
Product PurchasedAiwa AMT-55US (55")
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Konewone

KonewoneAdelaide

  • 17 reviews
  • 7 likes

Our local store service

published

Recently we purchased a brand name tv.
Our advisor could not answer some in depth product questions so another was selected.
Their collective product knowledge was excellent.
An issue was found after installation in that there was no record function to HDD for the TV.

This was simply resolved with a set top box.
Problem found and fixed.
Good work JB
Poor form on SONYs part in deciding we don't need to record tv anymore as you have the Internet!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationMarion
Warranty Claim MadeNo
Product PurchasedSony KD-65X8500G (65")
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Bob Mcdonald

Bob McdonaldMetropolitan Adelaide, SA

  • 2 reviews

Outstanding Customer Service

published

I had the pleasure of being served by Georgie (apologies if name is not spelt correctly) at JB Hi-Fi, Mile End, SA today buying an iPhone and iPad for my 91 year old mum. Georgie went out of her way to look at the best options within budget for her. Professional, great product knowledge and personable are words that come to mind. I had a similar experience on a previous visit. Thankyou

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationMile End SA
Warranty Claim MadeNo
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Mahar

MaharSydney, NSW

Amazing Shane!

published

Shane from JB HiFi Home, Blacktown NSW provided an amazing customer service to us. We went to buy a couple of TVs and he spent considerable amount of time with us explaining the models and working out an amazing JB deal. Thumbs up for JB HiFi and a million thanks to Shane!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationBlacktown, NSW
Warranty Claim MadeNo
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Julia

JuliaSouth East Queensland, QLD

Great service from nick @oxley jbhi-fi

published

We went to jbhi-fi @oxley and we got helped by nick he was great organised the instalation of our new stereo ordered our parts and took multiple calls from me the week after with questions about the process he was always friendly and polite ! i always found every jbhi i went to had rude and very unhelpful customer service i refused to shop there and only went in cause my partner wanted to look at something but nick changed that for us will definitely be purchasing again from there!!!!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationOxley Queensland
Warranty Claim MadeNo
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MandyV

MandyVPerth, WA

  • 5 reviews
  • 2 likes

This JB HiFi HOME SUPERSTORE in Joondalup is SUPERB!

published

I thoroughly recommend this store. The staff are excellent! Very friendly, professional, knowledgeable and helpful. A fantastic range of goods and really good specials. Free parking too. Easy pick-up and great delivery services too.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationJoondalup WA 6027
Warranty Claim MadeNo
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Page 2 of 8
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Questions & Answers

Paula allsopp

Paula allsoppasked

JB Hi-Fi Retail Stores

Have you got the DVD forever my girl

1 answer
micheal
micheal

no sorry i havent maybe JB hi fi does check their web site or ask in store

Alicia

Aliciaasked

JB Hi-Fi Retail Stores

How do I make a formal complaint for being mistreated at the store

2 answers
bill bayley
bill bayley

you can do that by either contacting the store manager or contact Jb hifi the contact details are their web site. They wont do anything

Fired Up
Fired Up

Clearly listed in their website

Mark B.

Mark B.asked

JB Hi-Fi Retail Stores

Do they have lay by

2 answers
Kaz
Kaz

Does JB Hi-Fi offer Afterpay and ZipPay?

We do not currently offer Afterpay or ZipPay as payment options on our website or in our stores.
Whilst Afterpay is currently not available, we do offer alternatives that do not require upfront payment. You can check out our interest free finance options here.

You can easily and quickly apply online, and take your approval in store to make your purchase.

Please note: interest-free finance is available for in store purchases only and is not available online.

Fired Up
Fired Up

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JB Hi-Fi Retail Stores

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