Reviewer Photos & Videos
Lochie from the Phillip, ACT Store assisted me and my intellectually disabled brother today with setting up a new very basic phone with a new sim card. Lochie went above and beyond and after a very stressful morning with Telstra, he was my knight in shining armour. Thank you Lochie :)
Jordan is a Legend!
We visited JB HiFi Indooroopilly this morning needing a printer and advice. How lucky were we to have Jordan look after us! Jordan answered our many queries with great, objective, thoughtful advice which helped us make a printer choice we're really happy with. So we felt confident asking him lots of other random questions about other stuff we'd been wondering about, and with Jordan's help we've sorted our home office needs and will be back for some other stuff once it's back in stock. Please let Jordan know we appreciate his great customer service and helpful, professional, friendly and relaxed demeanour. Five star service :)
- JB Hi-Fi Retail Stores
I had great experience at the store. I make purchases at the store and find staff very helpful. From a friendly greeting at the door to staff at the register
Bought a Canon 800D with 18-55 lens for $ 849-. a lenovo laptop s345 with intel I5 256 ssd 8 go ram normal $ 1199.- for 849.- and a Canon m50 with with 18-45 lens normal & 899-. -999 for $ 769-. All products bought by jbhifi Capalaba Qld.
Overall a good experience
Click and collect has been great during COVID (VIC), with fast pickup times. Prior to this, I had good experiences instore including warranty returns / exchanges.
Pricing could be sharper on some items, but on occasion it's worth paying a few more $$ to get it same day.
- JB Hi-Fi Retail Stores
Wonderful service from Helensvale (Qld) during height of Covid
We were super impressed with JB-Hi Fi Helensvale during the height of Covid. Our microwave broke down, and there were none available in Brisbane. Helensvale had one, and the lovely lady put it aside, plus gave us a discount. She tried to get it delivered, but that wasn't possible.
Amazing staff knowledgable in all areas
The stores are always FULLY stocked and if they don't have it they will order it in for you, the customer never leaves without the product, staff are always friendly, patient and know their staff in wherever area they are working, (phones, computers, games, dvd, etc) I would never go to Kmart or Myer for an electrical product knowing that I can get the best service, price and help at the store!!!!
Very professional and the delivery men were excellent very abliging thank you
The fridge is perfect and I am very happy with the whole process. I bought the fridge online but I had contact with a very nice who helped me with the delivery
And a good buy for a new phone.
It was a terrific experience. I do wish I had taken note of the Sale-persons name. He was a tremendous assistant who sorted my new phone, the swop of data, a snug new case and a headphone jack.
These experiences are worth noting as they aren’t nearly as often enough. Worth cheering a good effort.
Perhaps I’ll come back with his name.
Thank you ,
Best Customer Service
Good morning, Recently I have visited the Chermside, Northlakes and Carseldine stores. I would honestly have to say that JB Hi Fi has the single best customer service in any retail business I have recently dealt with. I have not experienced such professionalism, knowledge of product and courtesy in many years. It continues right through to picking up your goods. No matter where I shopped, the employee spent time discussing my needs, offering options and ensuring I bought exactly what I wanted. They were friendly and approachable. If you want to...go back to customer service where you feel valued and respected, then I absolutely recommend JB Hi Fi. You will not be disappointed. Thank you to the stores because I will come back and tell others. Congratulations to management and staff - you are incredible
Hurstville store -Pat
I was in store a couple of weeks ago and had give Pat ( ? from New York) and big wrap - great customer service and he couldn't have been more helpful - he made shopping a pleasant experience - cheers Alex
65 inch Android TV
We bought a TV from JB Hi Fi Shepparton. Cant speak highly enough of the excellent service from the staff, especially the Manager. Will certainly be shopping there again. Customer for life.
Common sense prevails
After sending in complaint about an iPhone we purchased not working within a week and initially been told to take it to an apple store an hour away, the manager stepped in and let us exchange for an upgrade iPhone. Thank you very much. Appreciate it.
- JB Hi-Fi Retail Stores
Phoned prior to arrival.
Service helpful, friendly & polite.
Answered all questions promptly.
Computer sought in stock & put aside for pick up later that day ... too easy.
Pick up & payment seamless, in shop experience just as good!
Bought the new Samsung tv 70 inch from JB hi Fi and what an excellent product, staff was very helpful and very knowledgeable about this product, extremely satisfied recommend JB hi fi
Our local store service
Recently we purchased a brand name tv.
Our advisor could not answer some in depth product questions so another was selected.
Their collective product knowledge was excellent.
An issue was found after installation in that there was no record function to HDD for the TV.
This was simply resolved with a set top box.
Problem found and fixed.
Good work JB
Poor form on SONYs part in deciding we don't need to record tv anymore as you have the Internet!
Outstanding Customer Service
I had the pleasure of being served by Georgie (apologies if name is not spelt correctly) at JB Hi-Fi, Mile End, SA today buying an iPhone and iPad for my 91 year old mum. Georgie went out of her way to look at the best options within budget for her. Professional, great product knowledge and personable are words that come to mind. I had a similar experience on a previous visit. Thankyou
Shane from JB HiFi Home, Blacktown NSW provided an amazing customer service to us. We went to buy a couple of TVs and he spent considerable amount of time with us explaining the models and working out an amazing JB deal. Thumbs up for JB HiFi and a million thanks to Shane!
Great service from nick @oxley jbhi-fi
We went to jbhi-fi @oxley and we got helped by nick he was great organised the instalation of our new stereo ordered our parts and took multiple calls from me the week after with questions about the process he was always friendly and polite ! i always found every jbhi i went to had rude and very unhelpful customer service i refused to shop there and only went in cause my partner wanted to look at something but nick changed that for us will definitely be purchasing again from there!!!!
This JB HiFi HOME SUPERSTORE in Joondalup is SUPERB!
I thoroughly recommend this store. The staff are excellent! Very friendly, professional, knowledgeable and helpful. A fantastic range of goods and really good specials. Free parking too. Easy pick-up and great delivery services too.
Questions & Answers
Do they have lay by
Does JB Hi-Fi offer Afterpay and ZipPay?
We do not currently offer Afterpay or ZipPay as payment options on our website or in our stores.
Whilst Afterpay is currently not available, we do offer alternatives that do not require upfront payment. You can check out our interest free finance options here.
You can easily and quickly apply online, and take your approval in store to make your purchase.
Please note: interest-free finance is available for in store purchases only and is not available online.
A quick call will provide the answer
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