Reviewer Photos & Videos
My wife and I purchased a TV and sound bar from JB Hi-Fi and were served by Jason who provided very helpful, knowledgeable and courteous service. We would have no hesitation in returning to JB Hi Fi for our next electronic goods purchase.
Amazing service and price!
I walked into the Cockburn store today looking for a last minute Valentine’s Day present for my partner and was met with the most amazing customer service from Lindsay in the games department. He went out of his way to try and price match what I was buying and also went looking at every store he could for a specific controller my partner wanted. His service really helped me and I cannot thank him enough. 11/10 !!
Bought a few things from here. no problems so far. staff are the normal level of helpful. normal level of speediness serving you. usually give a discount on bigger items when you ask nicely.
10/10 experience! Thanks Jesse & Michael! Will return
I went into the store today with the intention to replace my outdated phone. Jesse was exceptional in both knowledge and customer service. Not an ounce of entitlement - will return!
Service at Doncaster Westfield is pretty good, staff always happy to help. Sometimes may be hard to find staff, but tgey are always very friendly. I enjoy shopping at JB.
Perth CBD store is great!
I went to the CBD store to buy a fitbit. I wasnt sure on what options they were, the staff were great on helping me choose the type that worked for me. They sent me a backup receipt and told me the insurance options on the fitbit, asking if i wanted extra insurance as well! Great service! :)
Price matched saving me money
Went to my local store to get a phone printer for my daughter. After doing some research I noticed it was $40 cheaper elsewhere but the sales guy said they would price match to save me going to the other shop.
I was happy with the product I bought but felt let down when I realised I had been overcharged. I've been shopping there since they first opened and this is the first time this has happened but also the first time that staff were unaware of the deals jbhifi had for the item purchased. I made the staff aware of those deals when I saw I was overcharged. I would also like to add that it's not how it used to be either from products to staff knowledge of items been sold. Bring back the original jb with the excellent long lasting products.
I received the Alexa home for Christmas I love it so much fun
Had friends over for new year played all our music though this played games and asked her facts
Have added lights to ask Alexa to turn on and off so convenient when you walk in at night
My go to
Every time I shop at JB the customer service is helpful and knowledgeable about their products. If the don't have what I'm after they are always able to direct me where I can get it. Never had any issues with anything I've bought from there.
They price match everything!!!
Their service is great. When I found a huge sale online from an untrustworthy brand, JB price matched it with no questions asked.
They always have good prices and their service is great. I buy all my technology appliances from JB Hi Fi.
Locely lady on the phone.
I was on the phone to a lady at JB HI FI Port Macquarie.
Enquiring about some products and she was so patient and had so much time for me and kept givinf me honest and detailed answers.
Have bought a variety of things at JB stores over the years, especially the Canberra ones and never had an issue. Most recent was a portable hard drive at the Woden store on the weekend. Staff are always friendly and helpful. No hard selling. They have a good product range. Highly recommended.
We bought a chromebook yesterday which was supposedly reduced by $300 but in realty can be sourced for the same price elsewhere. We got talked into a Norton two year virus protector for 5 devices including phones. My son laughed at me and said phones don't get viruses and Mac's are very secure. So took it back today and they did refund my money. All good but feeling like I don't trust the salespeople. Anyway went to talk about TV's I'd priced yesterday and was told that it is the special price. It's on his phone listing $1000 off the original....Told that there is only 70 left and I should get the bargain. Again on further checking on the same model the price is not a $1000 off even at the Sony site and every electrical store sells it for the same price. Having used JBHiFi many times I am now questioning my future purchases and will be reluctant to return.
Love this place
Great business, always on point from a customer experience and price perspective. Still prefer it to the other majors! Shop here once a month around bonus time and never disappointed.
- JB Hi-Fi Retail Stores
Possibly my favourite store
Always extremely helpful with a wide range of stock.
I love going to JB to treat myself. The staff are always super friendly, helpful and knowledgeable combined with their wide range of products ranging from cds/games to white goods and living appliances.
good service at JB Hi Fi Queen St
Great team, helpful and efficient service. They assisted me when I needed to replace some faulty headphones through the extended warranty service, and helped me to find a replacement product that was more suitable.
- JB Hi-Fi Retail Stores
JB Hi-Fi Hoppers Crossing - Very Positive Attitude of Staff Members
I came to JB Hi-Fi Hoppers Crossing to buy a mobile phone. It was not busy time in the middle of the week. May be it explains why there were not many staff members in the shop. The sales person in mobile phone section was busy with another customer. I decided to wait. After 15 or 20 minutes I had to leave because could not wait any longer. Next time I was able to come to the shop in one day. It turned out that the phones were on sale that finished on the day of my previous visit. It was disappointing. I told the staff member who approached me my story. He spoke to the store manager and the store manager permitted to sell the phone on its sales price. It saved me $300. I was very pleased by such attitude.
Liechhardt Store NSW
Levine from Leichhardt JBHIFi is my go to guy. He is always super helpful on the phone and in store, gets things done as promised and follows through with everything. Never a bad experience with Levine or this store! I have been going to them for all my tech questions, upgrades on Telstra plans, devices, gadgets and everything else you can think of. They continue to show excellent knowledge and customer service. Wouldn't go to anyone else!
Valued Customer Service
I recently needed to purchase a new phone and was automatically stressed with the overwhelming amount of variety and options and more and just did not want to have to deal with the 'what to buy or where to buy' and just wanted someone to pop out with exactly what I need. Someone suggested JB Hi-Fi and thank goodness as they took the stress away and did exactly what I needed giving me enough product information that was easy to understand for someone not so tech sav and was in and out without wasting to much valuable time in my busy day relieving me if a lot of unnecessary stress. Thank you.
Thanks so much for the excellent friendly proffessional customer service from JB Hi Fi Joondalup Alex, Cody,Jack & Kym.
Thanks so much for the excellent friendly proffessional customer service from JB Hi Fi at Joondalup. The staff Alex, Cody Jack and Kim went Beyond 5 star for customer service.
Display setting of laptops
There are variety of laptops displayed according to price .very easy to get InTouch ,use them ,feel them and ask any questions.sale man is always available.highly appreciated their service and variety .thanks for being their best place to shop laptops of any range.
I highly recommend your staff member Katie who works at the Bayside Frankston store. She spent so much time with me and my elderly Mother and was extremely professional in every way. I would hope that her expertise in the future is recognised. Even tho air conditioning is not sold at that store she contacted Various other stores and we purchased our item at your other Frankston store. Very impressed Regards Stephen Conway.
I had great service from Bradley today into the Rundell st more shop, too his time and was very helpful. This is the sort of service I didn't expect from a store like JB hifi but so glad I did.
We would like to say a big THANK YOU to the phone staff at Toowoomba store.
We purchased 2 new iphones on Thursday night & the staff in that department were extremely helpful,
they also did a health check on our Telstra account, & adjusted our accounts for us.
We had problems the next day loading our emails & after a number of hours decided it best to seek help from the staff. Jesse did an absolutely amazing job, showing a great deal of patience & empathy in finally loading the apps.
So thank you once again to Jesse, next time we need any more products we will definitely be returning to your store
Two very happy customer
Linda & Mike
Questions & Answers
Do they have lay by
Does JB Hi-Fi offer Afterpay and ZipPay?
We do not currently offer Afterpay or ZipPay as payment options on our website or in our stores.
Whilst Afterpay is currently not available, we do offer alternatives that do not require upfront payment. You can check out our interest free finance options here.
You can easily and quickly apply online, and take your approval in store to make your purchase.
Please note: interest-free finance is available for in store purchases only and is not available online.
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