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JB Hi-Fi Retail Stores

JB Hi-Fi Retail Stores

2.6 from 536 reviews · View Statistics
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Reviews

  • Product Quality
    4.7 (23)
  • Return Claim MadeYes · No (24)
  • Customer Service
    4.5 (23)
  • Warranty Claim MadeYes · No (24)
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Terri
TerriSouth East Queensland, QLD
  • 4 reviews
  • 3 likes

GREAT SERVICE BUT GET RID OF YOUR DIGITAL RECEIPTS THAT YOU SEND BY TEXT

published

We bought a samsung phone for m7 86 yr old mother. She is not very good with this stuff. The assistant was extremely helpful and kind .
BUt complaint is about the digital receipt that you text then you want a code . Seriously !? Just give a printed receipt when we but the goods. It's too difficult and doubling up

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Store Locationkawana
Warranty Claim MadeNo
Gill M.
Gill M.Hobart, TAS
  • 2 reviews

Great Sennheiser 458bt

published
Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Store LocationHobart
Warranty Claim MadeNo
Product PurchasedSennheiser hd 458bt
Banksy
BanksyGreater Melbourne (Metropolitan), VIC
  • 15 reviews
  • 8 likes

Overall a good experience

published

Click and collect has been great during COVID (VIC), with fast pickup times. Prior to this, I had good experiences instore including warranty returns / exchanges.

Pricing could be sharper on some items, but on occasion it's worth paying a few more $$ to get it same day.

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedVarious
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Kapil K.
Kapil K.Sydney, NSW
  • 2 reviews

Best place to get products

published

Although products were limited ,products were genuine and there are lot of offers .Limited customer service staff so hard to get with one,i love JBHIFI but more products need to be add

Product Quality
Customer Service
Return Claim MadeNo
Store LocationParramatta
Warranty Claim MadeNo
Product PurchasedApple Airpods 2nd Gen
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The reviewer stated that an incentive was offered for this review

Beck
BeckCaloundra
  • 5 reviews
  • 2 likes

Friendly staff and great service

published

Purchased a TV from here wanting it specifically for gaming. The salesman with honest and very helpful, from the first point of contact to the very end of the sale. Would definitely recommend JB Hi-Fi at Kawana, they helped with my latitude finance card and did everything that they could to make the transaction easy

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Store LocationKawana shopping world, kawana
Warranty Claim MadeNo
Product PurchasedSony 55X7000D (55")

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Wayne R.
Wayne R.South East Queensland, QLD
  • 8 reviews
  • 1 like

Great product-kambrook rice cooker

published

I bought this rice cooker as recommended in-store, my 1st cook was so fast and easy with brilliant fluffy rice ready just before I finished cooking my curry...excellent product..great price .$49.

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Store LocationHarbour town gold coast
Warranty Claim MadeNo
Mark
MarkSydney, NSW
  • 3 reviews

Laptop purchase

published

Joshua from the Liverpool store was patient and attentive to my need for having to purchase a Lap Top with special specifications.
He provided technical advise in a simple way for me to understand and provided me with multiple ideas on few products allowing me to make a sound decision.

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Store LocationLiverpool, NSW
Warranty Claim MadeNo
Mariana
MarianaSouth East Queensland, QLD
  • 4 reviews
  • 1 like

Good product, lack of organization

published

Bought a pair of airpods from the store in Brisbane city. The product is great and the costumer service was okay! I had gone to another brand of the store the same day earlier and was told that there were no more airpods nearby... Maybe a lack of organization, but they were available in the closest store.

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Store LocationBrisbane CBD, Queen Street
Warranty Claim MadeNo
Product PurchasedApple Airpods 2nd Gen
Pearl
Pearl
  • 4 reviews

Excellent service

published

My local store has a fantastic team that work well together and communicate to match your needs, We have frequently been offered further discounts resulting in our return to purchase goods.

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Store Locationgreensbrough
Warranty Claim MadeNo
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Russell
RussellPerth, WA
  • 9 reviews
  • 7 likes

Great Prices

published

I purchased a mobile phone while it was on special. The store at Carousel held the product for me and made it an easy purchase. Staff were good. I will be back.

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Store LocationCarousel WA
Warranty Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with JB Hi-Fi Retail Stores

Shannon
ShannonVictoria
  • 11 reviews
  • 3 likes

Great company and service

published

Always able to get help have a great range of music and games for very fair prices have always loved my experience with there staff happy and friendly easy to deal with

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Store LocationKnox city victoria
Warranty Claim MadeNo
Product PurchasedNintendo Switch
Schi
SchiGreater Melbourne (Inner), VIC
  • 12 reviews
  • 9 likes

Happy

published

Service at Doncaster Westfield is pretty good, staff always happy to help. Sometimes may be hard to find staff, but tgey are always very friendly. I enjoy shopping at JB.

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Wayne P
Wayne P
  • 6 reviews
  • 1 like

Price matched saving me money

published

Went to my local store to get a phone printer for my daughter. After doing some research I noticed it was $40 cheaper elsewhere but the sales guy said they would price match to save me going to the other shop.

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedHP Sprocket Z3Z91A (White)
Thehonestreviewer
Thehonestreviewer
  • 48 reviews
  • 5 likes

Communication

published

I was happy with the product I bought but felt let down when I realised I had been overcharged. I've been shopping there since they first opened and this is the first time this has happened but also the first time that staff were unaware of the deals jbhifi had for the item purchased. I made the staff aware of those deals when I saw I was overcharged. I would also like to add that it's not how it used to be either from products to staff knowledge of items been sold. Bring back the original jb with the excellent long lasting products.

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Kaz
Kaz
  • 4 reviews

Feeling conned!

published
Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Store LocationJB Hi Fi, Camberwell
Warranty Claim MadeNo
Electronics & Computing Shops

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See all JB Hi-Fi reviews

Questions & Answers

Paula allsopp
Paula allsoppasked
JB Hi-Fi Retail Stores

Have you got the DVD forever my girl

1 answer
micheal
micheal

no sorry i havent maybe JB hi fi does check their web site or ask in store

Alicia
Aliciaasked
JB Hi-Fi Retail Stores

How do I make a formal complaint for being mistreated at the store

2 answers
anthony
anthony

you can do that by either contacting the store manager or contact Jb hifi the contact details are their web site. They wont do anything

Fired Up
Fired Up

Clearly listed in their website

Mark B.
Mark B.asked
JB Hi-Fi Retail Stores

Do they have lay by

2 answers
Kaz
Kaz

Does JB Hi-Fi offer Afterpay and ZipPay?

We do not currently offer Afterpay or ZipPay as payment options on our website or in our stores.
Whilst Afterpay is currently not available, we do offer alternatives that do not require upfront payment. You can check out our interest free finance options here.

You can easily and quickly apply online, and take your approval in store to make your purchase.

Please note: interest-free finance is available for in store purchases only and is not available online.

Fired Up
Fired Up

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JB Hi-Fi Retail Stores

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