- JB Hi-Fi Retail Stores
- Verified customer
Very helpful with returns
I returned my modem, which was outside the warranty period, to JB Hi Fi for replacement. Initially, I was fobbed off by counter staff, until I asked to see the manager. He had a completely different attitude. He explained that JB Hifi was unable to replace the item, because it was two months, outside the warranty period but he would help me approach the manufacturer, because he agreed that the modem should be replaced, as it had failed during the warranty period. So he made the call to Linksys(in the Philippines) and, by using his knowledge of ...the system, was able to convince them to issue a Returned Merchandise Authority. JB Hifi was then able to supply me with a new modem, not Linksys, at a generous discount. I am very grateful to the manager of the store at Helensvale for all his help. Good old fashioned customer assistance. How refreshing is that! Just like the good old days when retailers cared about their customers. I hope JB Hi Fi recognises Paul for his amiable attitude.
good service at JB Hi Fi Queen St
Great team, helpful and efficient service. They assisted me when I needed to replace some faulty headphones through the extended warranty service, and helped me to find a replacement product that was more suitable.
JBHiFi have a massive range of electronics, home appliances and media. Easy to talk to staff make the process of choosing and buying enjoyable. There is no 'hard sell' like some other major retailers. If it's not in stock, they'll get it. Exchanging, warranties are all easy processes and you are never made to feel inferior. When I want electronics JBHiFi offer the best prices and service always.
New 65inch TV - Great Service
Best customer service , straight forward to the point. I knew more or less what I want whiten my my budget and they helped me right away. Easy to find the stores always big signs and sales. Staff always helpful and friendly , maybe just get a name tag as its hard to notice the difference between staff and customers
Questions & Answers
Have you got the DVD forever my girl
How do I make a formal complaint for being mistreated at the store
Do they have lay by
Does JB Hi-Fi offer Afterpay and ZipPay?
We do not currently offer Afterpay or ZipPay as payment options on our website or in our stores.
Whilst Afterpay is currently not available, we do offer alternatives that do not require upfront payment. You can check out our interest free finance options here.
You can easily and quickly apply online, and take your approval in store to make your purchase.
Please note: interest-free finance is available for in store purchases only and is not available online.
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