Reviewer Photos & Videos
Thank you. Really good customer service to assist our purchase of a iPhone 12 pro max and Apple Watch. Highly recommend.
Fantastic Customer Service which is rare these days
I have made several purchases at the store in Geelong and more recently the Waurn Ponds store. There is a sales person named "Josh" who just seems to know everything about all forms of technology. I suspect he has worked in the industry for many years. I just purchase whatever he recommends as some times there are too many choices and he has never let me down. I only hope he does not "move on" which tends to happen when you FINALLY find a great assistant. never mind. Thanks JB and Josh
Great customer sevice
I went to my usual JBHifi stores at Carseldine and Northlakes to buy the Garmin Vivofit 4 which were on special in JBHifi catalogue. Both stores have no stock and they said that I should order online. A friend told me to try the Morayfield store.
Richard from JBHifi Morayfield was very helpful and offered a transfer and collect as they have no stock. 36 hours later I received a text message to collect my watch from the store. I am surprised that other JBHifi stores did not mention about this service. I was very happy with Richard's excellent customer service and I will definitely shop at Morayfield JBHifi in the future.
One of the best Laptops I have ever used.
ASUS-ROG STRIX G512LW-AZ003T is the best gaming Laptop I have used. Screen is crisp and clear. It has powerful graphics, easy to use, and unique and beautiful design.Great value for the price. I will recommend to anyone.
I don't know why the ratings are so low...
I had just moved home and was in need of new appliances, yes JBhifi in Penrith was utterly chaotically busy but I did manage to find someone who could help me. They managed to track down the microwave my wife and I wanted and gave us some great help around information on a new TV (which we'll get in the new year). Also, congrats for masks and pointing out to customers when they are not social distancing.
Excellent Customer Service
Thanks for the excellent information and customer service at the Waurn Ponds Victoria store when I went looking for a Bluetooth Headset. Store was clean and tidy, well presented and set out. I had no idea what I was looking for, but wanted to be able to talk handsfree at anytime with no wires hanging around my neck. I had an excellent guy look after me who knew a lot about what I needed. He went through pros and cons, talked about whether I was using it for just talking or listening to music etc. There were various items to choose from, but I...chose with his help a JABRA Bluetooth Headset which was $100.00. With Christmas only 7 days away, the store was very busy, but he still gave me his undivided attention. Thank you for the fantastic service, I think your name was Les. I will be back to this store again. Cheers Di
Thomastown staff are excellent
Shout out to Ben and Manny ( hope I spelt it right ).
Friendly, helpful and engaging.
Nice size store which is great to help social distance.
Superb shopping experience all round.
Recognition for Trevor in Thomastown jbhifi
Thanks Trevor from Thomastown JB Hifi in vic.
I was after an apple watch se nike for my wife and checked in one than one store. They all memtioned there was no stock.
However, Trevor went beyond. He was very friendly and helpful. He suggested me other apple watch models that were available in stock.
Unfortunately, none was suitable as either it was too big or it was over my budget. He then check on jb hifi store and check for a normal 40mm se for any stocks.
He managed to find there were some in prahan. He went to the extra mile to my surprise by calling the prahan store and got it arranged to be send to thomastown so I could pick up later.
The reviewer stated that an incentive was offered for this review
I purchased from JB HI FI Burleigh Heads QLD a Samsung TV and a Sonos Arc Sound bar which were installed (FRI) 6 days ago. Had sound issues with the Sonos, Fargo from JB HI FI had the installer's back on TUE, appeared to fix the issue, same problem again on WED. No issues Farbo arranged for a brand new replacement sound bar and this was installed THU. Working. You can't buy service like this. Well done JB HI FI, Bill M
EXTENDED WARRANTY SURPRISE
Bought a $2250 HP laptop for my daughter for Christmas 2017. If failed in November 2020 so we did a claim under the extended [3year] warranty we added to the purchase. After a few weeks of sending it off [at their cost] and getting it assessed, they sent a purchase order for a new $2250 HP replacement [much higher spec], arranged to pick it up at the nearest JB, all done
Attentive, knowledgeable service
I needed guidance and assistance for a hearing impaired person. I was helped by a courteous, knowledgeable sales assistant (Steve) who directed me towards a few suitable wireless headphones and subsequently purchased a set of Bose wireless headphones for our television that have made a huge difference to a hearing experience. It’s always a simple, attentive and professional experience to purchase through JB HiFi, you do not need not to go elsewhere.
Samsung S3 Watch
Can't speak highly enough of JB Hi Fi Shepparton sales staff & especially the Manager. Bought a Samsung S3 Watch & they were extremely helpful. Would highly recommend this store to anyone wanting expert service & advice.
Store credit provided for not fit for purpose return
Today I returned out of warranty waterproof Bluetooth & MP3 earplugs to Mt Ommaney store (Brisbane) as they did not work while swimming as advertised. They were purchased in Adelaide and given as a gift. I have only recently started swimming again and had not previously used in the pool hence did not realize they were not fit for purpose.
I was given a store credit for which I am very appreciative. Great service!
Just spoke to José (Jay) in the gaming dept at Fountain Gate and seriously nothing was too much trouble for him and I was only enquiring about a headphone jack! An absolute pleasure and an asset to your company!
Great service from Maddy at Whitfords. Thank you. Really good customer service to assist our purchase of a remote vacuum and coffee machine.
Re: Fantastic customer service
Would like to give a 5 star rating to Adam at JB HiFi Plenty Valley for providing fantastic customer service in relation to a faulty new tv. He went above and beyond in sorting out my problem!
Lochie from the Phillip, ACT Store assisted me and my intellectually disabled brother today with setting up a new very basic phone with a new sim card. Lochie went above and beyond and after a very stressful morning with Telstra, he was my knight in shining armour. Thank you Lochie :)
Thank you JB HI-FI Harbourtown, for always delivering the best Customer Service and experience.
Special thanks to Claudia, 5 stars kindness and service.
Jordan is a Legend!
We visited JB HiFi Indooroopilly this morning needing a printer and advice. How lucky were we to have Jordan look after us! Jordan answered our many queries with great, objective, thoughtful advice which helped us make a printer choice we're really happy with. So we felt confident asking him lots of other random questions about other stuff we'd been wondering about, and with Jordan's help we've sorted our home office needs and will be back for some other stuff once it's back in stock. Please let Jordan know we appreciate his great customer service and helpful, professional, friendly and relaxed demeanour. Five star service :)
Look my new tv
Just received our new Samsung tv. We are super happy with the quality and customer service during our visit to the store. Will highly recommend
Thank you heaps..
Questions & Answers
Have you got the DVD forever my girl
How do I make a formal complaint for being mistreated at the store
Do they have lay by
Does JB Hi-Fi offer Afterpay and ZipPay?
We do not currently offer Afterpay or ZipPay as payment options on our website or in our stores.
Whilst Afterpay is currently not available, we do offer alternatives that do not require upfront payment. You can check out our interest free finance options here.
You can easily and quickly apply online, and take your approval in store to make your purchase.
Please note: interest-free finance is available for in store purchases only and is not available online.
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