Attended Capalaba Store on Monday 11.1.20, re an enquiry, & spoke to Ryan. Such a pleasant, informative & helpful guy. He went above & beyond explaining & demonstrating things to me. A definite asset to your team. Many thanks & we will certainly be back as usual for our entertainment purchases.
Was looking into a PVR and the staff member was very knowledgeable and accommodating of any and all questions. He was willing to provide whatever we needed to ensure we could make the best choice to suit our requirements.
Poor customer service and follow up
Bought Oppo reno z mobile from JB Hifi in Chirnside Park Vic and after getting it home noticed it had air bubble under screen. Took it back and the staff tried to get it out with a card and then said call Oppo. I said surely it shouldn't have passed quality control like that and staff didn't know whether the plastic was meant to be removed or stay on. I rang Oppo who said go back to store. Both passing the buck and useless. Advise buy from somewhere else and check before leaving store. Better still stick to Samsung.
The Best Customer Service
Here's a Big Thank You to Sharon from JB Hi FI Erina Fair Central Coast NSW. Our 3 year old LG ftidge die. Sharon organised a New Fridge to be delivered in 2 days.
Sharon went above and beyond for us, it was amazing Customer Service.
- Verified customer
Worst experience on buying laptops!!! Yeah two in a row
I returned the Lenovo and added extra cash and took the hp 14 inch notebook. It sucks, the screen is blank today, second time I wanted to used for my Uni work. I want to return this again and buy from a different store
- Verified customer
JB you've fooled me again!
Went to look at a TV they wanted for $1645. I walked away and the following week spent $1269 on the same TV. Decided to get a HDMI cable but it was too short for $35 and used a $15 voucher. Went to get an exchange and was asked to pay $10 more for a cheaper better product valued at $29 because the voucher could only be used once. So I decided to get my refund instead. So JB you've fooled me again!
JB HiFi Are being used as a scam
I am writing this to warn other unsuspecting customer that is you receive a text message from JB on your phone via text that you have one there lottery with a code and link to follow don't do it. This gives you a membership to an online games website and they automatically deduct $58.00 from your credit card and then this becomes a monthly charge. You have to stop payment via bank and dispute it. I called JB HiFi to tell them of this scam but was bounced between departments with no interest at all. So i am writing it here so other unsuspecting ...people don't get ripped of. The thing that is odd is that i have got an online shopping account with JB HiFi so it was really believable. JB you need to have a better customer feedback so you can act on feedback experiences form you consumer. Disappointed.
- Verified customer
Best Customer Service
We brought our fridge from jbhifi and they lowered the price and it was already on sale too so we got a great price and I love love love it. They also had it delivered and the delivery company was very good and friendly
West Lakes, store S.A. Needed help for purchase of a charger. Nobody on floor available, took item to cashier who had no idea and called for help. One staff member was helping another lucky customer and the other was on the phone. After waiting for about 20 minutes and getting increasingly frustrated, I asked the cashier if I'd been forgotten. She did ask if I wanted her to interrupt sales staff but I declined saying the non-existent service was not good enough, left the goods and walked out. Went to Telstra and got immediate help and made a pu...rchase. I've found this to be the norm at JB Hi Fi. No wonder people buy online! Funnily enough, they employ a security guard to stand still at the doors to check bags as the odd customer exits. Perhaps they could multi-skill him so at least he could provide some assistance!
JB Hifi-en-ex Perth- Worst Experience
I went to JB Hifi Piccardily today to buy an electronic item priced $400.Since the item was not in stock, they checked with JB Hifi en-ex store which is across the road, and advised me to pay for it at piccardily and collect it from en-ex. Staff at Piccardily were really helpful. When I went to en-ex store, I was asked to go to the counter with my receipt. At the counter,as I was not sure of the procedure, I wanted to check if I had to be in the same queue or at a different product collection point. So I tried to ask that to 2 of the guys in un...iform at the counter, and they were not even ready to listen to what I was gonna ask.One of them, a bearded attitude guy asked me to stand in the queue in a rude voice before I could ask what I wanted to. I didn't say anything and moved towards the queue. More customers were there at the counter by the time and the queue was long..Even though I was there before most of them, I never wanted to make others wait. Since the queue was long, I thought of waiting beside the queue and get in to it only when others are done..And then that bearded attitude customer service guy who was too busy to give ear to my enquiry, made time to point at me in front of all those guys and told me to go and stand behind everyone, again in an embarrassing manner. I really felt offended. Is it school or something to be in a strict queue. When I wasn't trying to get in front of other people, I don't understand his problem. I felt it as pure discrimination. Are they judging people with looks? I wasn't there for their charity. I paid for what I bought..After he left, I again asked a girl at the counter to see what I had to do, and she said I never had to be in the queue and asked another guy to get my product..and I wasted time in the queue just to get discriminated !!I donno how these attitude guys still work at a CUSTOMER SERVICE counter !
JB HI Capalaba - what a joke!!!
Went in to store this evening to replace a pair of gaming headphones which stopped working this afternoon. I had initially bought 4 only 7 weeks ago.
Went to the counter - young girl at the desk, told her I would like to exchange as the set I had were faulty and told her I had a receipt. She called a guy over. The guy then looked at them then went out the back to grab his own mobile to test them. This took him a few minutes, I questioned why he had to test them as he should believe me when I said they are faulty. He then stopped testing them...
- Verified customer
Bad service - stick to electronics please
Went to buy a brand new guitar. Got home and was so excited to open it up. Upon opening i found a string snapped. So i was guttered. And the shop was already closed by the time i got home. I decided to take it back to jbhi. So when i got there i just thought i could swap for another guitar. But the guy said he has to ask his manager.
(Took 15mins waiting for the manager)
His manager told him just to give me a string to put on myself. I told him im not putting it on because i paid for a brand new guitar with 6 strings not 5. He said he would ...
Terrible staff attitude
Went to the Malaga store to purchase an iPad with a relative visiting from Singapore. Initially the young staff assisting was helpful. When we needed to look at other options such as bigger memory and the option to have sim card, the staff member was trying to dissuade us from looking at that option. When we insisted that we would like to look at one that does have sim option, he told us that he’s getting “frustrated” and may need to get his manager. We queried if it wasn’t part of his job to offer the options we were asking to see and told the...young man that we would actually like to see his manager. Another staff, - Chris- showed up and when we asked if he was the manager he said he was one of them. We explained the situation and he quickly told us that he would help us to move forward. No apologies were offered for the appalling behaviour of his staff. He helped us with the product we needed. Ideally we should have walked out and taken the business elsewhere, but we were short on time as my visiting relative was returning overseas soon. Bad customer service experience overall, but it was the young person’s attitude that shocked my visitor from Singapore.
No Service JB HI Fi Watergardens
my vacuum cleaner develop a fault 13 months into 24 months warranty so I return to the shop for warranty repairs. At first the sales man refuse that it was under warranty stating that they come with only a year. When I told him it was 2 years he call another person and confirmed it was 2 years but then he said "you have to go direct as JB HIFi warranty is only a year"
When I insist he check the vacuum cleaner and said "looks like physical damage" .[bottom hose split in two]
Then he said we have to charge you every charge and you better buy a new one. It will cost less.
I left and rang vax and I was given an authorized repair Centro near my house.
Service was great
I purchased a ps 4 for my son and several games. Although I think that the PS4 pro is overpriced, the salesman knew his stuff and did a great job. Unfortunately the lady behind the counter neglected to put all the discs in the covers and we were missing one. I rang up and Taylor advised she would assist me when I came in. She was great, she found the disc and told me she would ensure everyone checks in future. So even though I wasted my time going in again the service was great. Thanks
Great Movies, Even Better Prices
Ordered 3 Blu Ray movies fron JB HiFi on Tue afternoon and got them today as promised for only $5 for delivery. And the best part? They had an offer of Buy 2 and Get one Free!!! I was alredy happy to see that movies were cheaper than in other stores and got one for nothing on top!!! To those who enjoy having a little collection of very special titles to watch whenever they feel like it, like myself ... Don't miss this offer!!
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