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JB Hifi Home

JB Hifi Home

3.7 from 93 reviews

Reviews

(50)
(15)
(2)
(4)
(22)
  • Product Quality
    3.8 (8)
  • Return Claim MadeYes (2) · No (7)
  • Customer Service
    3.4 (9)
Kaz

KazSouth East Queensland, QLD

Staff

published

Attended Capalaba Store on Monday 11.1.20, re an enquiry, & spoke to Ryan. Such a pleasant, informative & helpful guy. He went above & beyond explaining & demonstrating things to me. A definite asset to your team. Many thanks & we will certainly be back as usual for our entertainment purchases.
Kaz.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationCapalaba
See all answers
Tom

TomPerth, WA

  • 2 reviews

Excellent service

published

Was looking into a PVR and the staff member was very knowledgeable and accommodating of any and all questions. He was willing to provide whatever we needed to ensure we could make the best choice to suit our requirements.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationMyaree Perth Western Australia
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Poor customer service and follow up

published

Bought Oppo reno z mobile from JB Hifi in Chirnside Park Vic and after getting it home noticed it had air bubble under screen. Took it back and the staff tried to get it out with a card and then said call Oppo. I said surely it shouldn't have passed quality control like that and staff didn't know whether the plastic was meant to be removed or stay on. I rang Oppo who said go back to store. Both passing the buck and useless. Advise buy from somewhere else and check before leaving store. Better still stick to Samsung.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationOpp JBHifi Chirnside Park Vic
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Karen

KarenSydney Surrounds, NSW

The Best Customer Service

published

Here's a Big Thank You to Sharon from JB Hi FI Erina Fair Central Coast NSW. Our 3 year old LG ftidge die. Sharon organised a New Fridge to be delivered in 2 days.
Sharon went above and beyond for us, it was amazing Customer Service.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationErina Fair Central Coast NSW
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Yeshey

YesheyPerth, WA

  • Verified customer

Worst experience on buying laptops!!! Yeah two in a row

published

I returned the Lenovo and added extra cash and took the hp 14 inch notebook. It sucks, the screen is blank today, second time I wanted to used for my Uni work. I want to return this again and buy from a different store

Customer Service
Product Quality
Return Claim MadeYes
Store LocationJB Hi-FI Osborne Park
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  • Verified customer

JB you've fooled me again!

published

Went to look at a TV they wanted for $1645. I walked away and the following week spent $1269 on the same TV. Decided to get a HDMI cable but it was too short for $35 and used a $15 voucher. Went to get an exchange and was asked to pay $10 more for a cheaper better product valued at $29 because the voucher could only be used once. So I decided to get my refund instead. So JB you've fooled me again!

Customer Service
Product Quality
Return Claim MadeYes
Store LocationMalaga
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Carol C.

Carol C.Greater Melbourne (Outer), VIC

JB HiFi Are being used as a scam

published
Customer Service
Return Claim MadeNo
Sarah Stuart

Sarah StuartGreater Melbourne (Outer), VIC

  • 10 reviews
  • Verified customer

Best Customer Service

published

We brought our fridge from jbhifi and they lowered the price and it was already on sale too so we got a great price and I love love love it. They also had it delivered and the delivery company was very good and friendly

Customer Service
Product Quality
Return Claim MadeNo
Store LocationAltona jbhifi home
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CAP

CAPMetropolitan Adelaide, SA

Customer service

published
Store LocationWest Lakes
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Joann

JoannPerth, WA

JB Hifi-en-ex Perth- Worst Experience

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationJB HiFi En-Ex perth
See all answers
Catrin Campbell

Catrin CampbellSouth East Queensland, QLD

JB HI Capalaba - what a joke!!!

published
Store LocationCapalaba
Dan

DanBrisbane

  • Verified customer

Bad service - stick to electronics please

published

Terrible staff attitude

published
Mick

MickSouth East Queensland, QLD

  • 3 reviews
  • 3 likes

JB online

published

finally received the goods and they were damaged, customer service is slow and incompetent.
save the hassle and shop elsewhere.

Evie

EviePerth

  • 8 reviews

Wonderful Service

published

I've been shopping at JB HIFI in Claremont, Perth for years and always have great service from them. Particularly recently when I bought some products. Great prices and great service thanks. Special thanks to Mitchell.

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Tomp

TompMelbourne

  • 9 reviews

No Service JB HI Fi Watergardens

published

my vacuum cleaner develop a fault 13 months into 24 months warranty so I return to the shop for warranty repairs. At first the sales man refuse that it was under warranty stating that they come with only a year. When I told him it was 2 years he call another person and confirmed it was 2 years but then he said "you have to go direct as JB HIFi warranty is only a year"
When I insist he check the vacuum cleaner and said "looks like physical damage" .[bottom hose split in two]
Then he said we have to charge you every charge and you better buy a new one. It will cost less.
I left and rang vax and I was given an authorized repair Centro near my house.

sg

sgcleveland, 4163

  • 2 reviews
  • 2 likes

Excellent customer service

published

I took a faulty iPad back to Capalaba JB Hifi this morning, and was served by Preston.
Preston dealt with the issue very professionally with a smile and bright attitude.
Thanks Preston. It was a pleasure to deal with you.

TMC

TMC

  • 4 reviews
  • 4 likes

Excellent customer service

published

Very happy brought a brand new tv, got a great deal and service was very good, happy with price and quality of TV.

Ben

BenSpringwood

Service was great

published

I purchased a ps 4 for my son and several games. Although I think that the PS4 pro is overpriced, the salesman knew his stuff and did a great job. Unfortunately the lady behind the counter neglected to put all the discs in the covers and we were missing one. I rang up and Taylor advised she would assist me when I came in. She was great, she found the disc and told me she would ensure everyone checks in future. So even though I wasted my time going in again the service was great. Thanks

Grace

GraceSydney, NSW

  • 4 reviews

Great Movies, Even Better Prices

published

Ordered 3 Blu Ray movies fron JB HiFi on Tue afternoon and got them today as promised for only $5 for delivery. And the best part? They had an offer of Buy 2 and Get one Free!!! I was alredy happy to see that movies were cheaper than in other stores and got one for nothing on top!!! To those who enjoy having a little collection of very special titles to watch whenever they feel like it, like myself ... Don't miss this offer!!

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