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JB Hifi Home

JB Hifi Home

3.6 from 104 reviews · View Statistics

Reviews

  • Product Quality
    3.3 (15)
  • Return Claim MadeYes (2) · No (14)
  • Customer Service
    2.8 (19)
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Bad service

published

I went to the Joondalup branch near bunnings today . I needed help to find a DVD. The man asked do I need help I said yes please. Katlen stuck her head around the corner I said could you please help me she just looked at me I said I'm looking for a particular DVD she said what I asked I'm not going to tell could you come closer so I can speak to you ,she rolled her eyes and said no we don't have that DVD. I was so disappointed that a person in sales could be so rude. Shame on you katlen for being a very rude person

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Teza

TezaPerth, WA

  • 2 reviews
  • 2 likes

No after sale care

published

Visited and purchased. 2 top end items on Two seperate occasions, 90” TV with paying for bracket seperate and the latest Oppo phone, from the Mandurah Forum Store. Great service when purchasing both items, could not do enough for you, BUT when following though on the after sale service, just asking questions about the product, they were dismissive and walking away as I was speaking. They said I need to look on untuned and find things out from the internet.
It seems to me that they have (the gift of the gab) when selling you something and once they have done a sale they DO NOT CARE.
Good advice is do not buy goods fro this store.

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Mary

Mary Wide Bay-Burnett, QLD

Disappointed

published

Asked sales member a simple question on is it difficult to instal. I found his answer quite condescending. As I am a senior he assumed me to be IT illiterate. His answer was quite disrespectful. I have purchased a number of products from my local store and have always found staff to be very courteous and helpful. I am hoping this is a one off experience

Incentivised ReviewNo
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Steven Allen

Steven AllenPerth, WA

Terrible and rude customer service

published

went in to buy an iphone12 waited for a hour then when paying copped utter rudeness, decided to walk out and buy one at Officework's next door.

Customer Service
Incentivised ReviewNo
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Not happy

Not happyperth wa

  • 2 reviews
  • 1 like

Unhelpful service at Myaree store

published

My wife & myself went to the Myaree store on the 14/11/2020 to buy a phone car holder, had to interrupt two store sales staff members talking to achieve any service, very blunt, dis concerning remarks and unhelpful when asking the sales rep with questions regarding products, we felt like the sales rep was not interested and just wanted us out of the store, we left this store in disgust and angry and will be letting other people know of the lack of service we received. Pick your act up up JB !!!

Customer Service
Incentivised ReviewNo
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ANGEL

ANGELPerth, WA

Purchased a Sony tv set with blue tooth and it doesn't work the Bluetooth.

published

Sony tv set with supposedly Bluetooth facility, this facility does not work, went to the shop and they told me that the tv set has to have a additional gadget and pay 80 dollars. Is that normal, previous time purchased a record player same story additional gadget to listen to the records. Great shop.

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Wa, Mandurah forum jb hi-fi. Give it a miss.

published

Salesperson sold me item that did not work. When i returned it staff/ management would not give me refund or credit. Did not listen and where not interested in resolving matter.
Stay clear of this one.

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Pete331

Pete331Darling Downs, QLD

Pay full price for new samsung s6 tab lite and was sent a demo with sticker marked not for sale.

published
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Marg

Marg

  • 3 reviews
  • 1 like

Wonderful staff in Malaga WA

published

I was trying to purchase a keyboard, and each one I selected was faulty.
I needed to come back three times in one day.
Young lady with black hair , who worked at the checkout, was wonderful helpful and understanding.
Lovely staff at Malaga branch.

Customer Service
Incentivised ReviewNo
Store LocationMalaga WA
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Simply Easy Shopping

published

Super friendly and helpful staff even when dealing with multiple customers. Easily explained overview of the device and the extended warranty. In and Out the shop in under 10 minutes with my laptop, too easy.

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Simone

SimoneWestern Australia

  • 6 reviews
  • 1 like

Staff are helpful and products reliable

published

The staff at JB Hi-Fi Mandurah HOME are always helpful. They are ready and willing to offer great advice on the spot with any enquiries you have to suit your requirements. There is peace of mind for purchases through this JB Hi-Fi store. The products are reliable and staff are fantastic right through to after sales service where needed.

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Kaz

KazSouth East Queensland, QLD

Staff

published

Attended Capalaba Store on Monday 11.1.20, re an enquiry, & spoke to Ryan. Such a pleasant, informative & helpful guy. He went above & beyond explaining & demonstrating things to me. A definite asset to your team. Many thanks & we will certainly be back as usual for our entertainment purchases.
Kaz.

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Tom

TomPerth, WA

  • 2 reviews

Excellent service

published

Was looking into a PVR and the staff member was very knowledgeable and accommodating of any and all questions. He was willing to provide whatever we needed to ensure we could make the best choice to suit our requirements.

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Poor customer service and follow up

published

Bought Oppo reno z mobile from JB Hifi in Chirnside Park Vic and after getting it home noticed it had air bubble under screen. Took it back and the staff tried to get it out with a card and then said call Oppo. I said surely it shouldn't have passed quality control like that and staff didn't know whether the plastic was meant to be removed or stay on. I rang Oppo who said go back to store. Both passing the buck and useless. Advise buy from somewhere else and check before leaving store. Better still stick to Samsung.

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Karen

KarenSydney Surrounds, NSW

The Best Customer Service

published

Here's a Big Thank You to Sharon from JB Hi FI Erina Fair Central Coast NSW. Our 3 year old LG ftidge die. Sharon organised a New Fridge to be delivered in 2 days.
Sharon went above and beyond for us, it was amazing Customer Service.

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Yeshey

YesheyPerth, WA

  • Verified customer

Worst experience on buying laptops!!! Yeah two in a row

published

I returned the Lenovo and added extra cash and took the hp 14 inch notebook. It sucks, the screen is blank today, second time I wanted to used for my Uni work. I want to return this again and buy from a different store

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  • Verified customer

JB you've fooled me again!

published

Went to look at a TV they wanted for $1645. I walked away and the following week spent $1269 on the same TV. Decided to get a HDMI cable but it was too short for $35 and used a $15 voucher. Went to get an exchange and was asked to pay $10 more for a cheaper better product valued at $29 because the voucher could only be used once. So I decided to get my refund instead. So JB you've fooled me again!

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Carol C.

Carol C.Greater Melbourne (Outer), VIC

JB HiFi Are being used as a scam

published
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Sarah Stuart

Sarah StuartGreater Melbourne (Outer), VIC

  • 10 reviews
  • Verified customer

Best Customer Service

published

We brought our fridge from jbhifi and they lowered the price and it was already on sale too so we got a great price and I love love love it. They also had it delivered and the delivery company was very good and friendly

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CAP

CAPMetropolitan Adelaide, SA

  • 2 reviews

Customer service

published
Incentivised ReviewNo
Store LocationWest Lakes
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