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JB Hifi Home

JB Hifi Home

3.5 from 106 reviews · View Statistics
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Reviews

  • Product Quality
    3.2 (17)
  • Return Claim MadeYes (3) · No (15)
  • Customer Service
    2.9 (21)
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Reviewer Photos & Videos

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Ash
AshGreater Melbourne (Outer), VIC
  • 3 reviews

The best couldn’t be happier

published

I purchased a bissell spot cleaner online to click and collect, couldn’t fault there service or the product the site was simple and easy which makes it perfect.

Product Quality
Customer Service
Brian
BrianGreater Melbourne (Metropolitan), VIC
  • 6 reviews
  • 2 likes

Never again.

published

Purchased a 70 inch blaupunkt tv on the 13/3/21 from jb hifi Preston. Was not impressed that after paying for a new tv, they sent me out a factory second. I know this because the outer box was damaged and had an inspected sticker saying only the outer box was damaged. To make things worse after unpacking the tv it had a cracked screen and lines through the tv.
What infuriated me the most was that they thought they could get away with selling a factory second as a new one.
To their credit they did give me a full refund. But ai will never shop there again because of all the inconvenience it caused and I have now lost faith in Jb hifi as I will now never know if what I receive is a genuine new product.

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Product Quality
Customer Service

Bad service

published

I went to the Joondalup branch near bunnings today . I needed help to find a DVD. The man asked do I need help I said yes please. Katlen stuck her head around the corner I said could you please help me she just looked at me I said I'm looking for a particular DVD she said what I asked I'm not going to tell could you come closer so I can speak to you ,she rolled her eyes and said no we don't have that DVD. I was so disappointed that a person in sales could be so rude. Shame on you katlen for being a very rude person

Product Quality
Customer Service
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Teza
TezaPerth, WA
  • 2 reviews
  • 2 likes

No after sale care

published

Visited and purchased. 2 top end items on Two seperate occasions, 90” TV with paying for bracket seperate and the latest Oppo phone, from the Mandurah Forum Store. Great service when purchasing both items, could not do enough for you, BUT when following though on the after sale service, just asking questions about the product, they were dismissive and walking away as I was speaking. They said I need to look on untuned and find things out from the internet.
It seems to me that they have (the gift of the gab) when selling you something and once they have done a sale they DO NOT CARE.
Good advice is do not buy goods fro this store.

Product Quality
Customer Service
Mary
Mary Wide Bay-Burnett, QLD

Disappointed

published

Asked sales member a simple question on is it difficult to instal. I found his answer quite condescending. As I am a senior he assumed me to be IT illiterate. His answer was quite disrespectful. I have purchased a number of products from my local store and have always found staff to be very courteous and helpful. I am hoping this is a one off experience

Incentivised Review No
Steven Allen
Steven AllenPerth, WA

Terrible and rude customer service

published

went in to buy an iphone12 waited for a hour then when paying copped utter rudeness, decided to walk out and buy one at Officework's next door.

Customer Service
Incentivised Review No
Not happy
Not happyperth wa
  • 2 reviews
  • 1 like

Unhelpful service at Myaree store

published

My wife & myself went to the Myaree store on the 14/11/2020 to buy a phone car holder, had to interrupt two store sales staff members talking to achieve any service, very blunt, dis concerning remarks and unhelpful when asking the sales rep with questions regarding products, we felt like the sales rep was not interested and just wanted us out of the store, we left this store in disgust and angry and will be letting other people know of the lack of service we received. Pick your act up up JB !!!

Customer Service
Incentivised Review No
ANGEL
ANGELPerth, WA

Purchased a Sony tv set with blue tooth and it doesn't work the Bluetooth.

published

Sony tv set with supposedly Bluetooth facility, this facility does not work, went to the shop and they told me that the tv set has to have a additional gadget and pay 80 dollars. Is that normal, previous time purchased a record player same story additional gadget to listen to the records. Great shop.

Product Quality
Customer Service

Wa, Mandurah forum jb hi-fi. Give it a miss.

published

Salesperson sold me item that did not work. When i returned it staff/ management would not give me refund or credit. Did not listen and where not interested in resolving matter.
Stay clear of this one.

Product Quality
Customer Service
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Pete331
Pete331Darling Downs, QLD

Pay full price for new samsung s6 tab lite and was sent a demo with sticker marked not for sale.

published
Product Quality
Customer Service
Marg
Marg
  • 4 reviews
  • 1 like

Wonderful staff in Malaga WA

published

I was trying to purchase a keyboard, and each one I selected was faulty.
I needed to come back three times in one day.
Young lady with black hair , who worked at the checkout, was wonderful helpful and understanding.
Lovely staff at Malaga branch.

Customer Service
Incentivised Review No
Store LocationMalaga WA

Simply Easy Shopping

published

Super friendly and helpful staff even when dealing with multiple customers. Easily explained overview of the device and the extended warranty. In and Out the shop in under 10 minutes with my laptop, too easy.

Product Quality
Customer Service
Simone
SimoneWestern Australia
  • 6 reviews
  • 1 like

Staff are helpful and products reliable

published

The staff at JB Hi-Fi Mandurah HOME are always helpful. They are ready and willing to offer great advice on the spot with any enquiries you have to suit your requirements. There is peace of mind for purchases through this JB Hi-Fi store. The products are reliable and staff are fantastic right through to after sales service where needed.

Product Quality
Customer Service
Kaz
KazSouth East Queensland, QLD

Staff

published

Attended Capalaba Store on Monday 11.1.20, re an enquiry, & spoke to Ryan. Such a pleasant, informative & helpful guy. He went above & beyond explaining & demonstrating things to me. A definite asset to your team. Many thanks & we will certainly be back as usual for our entertainment purchases.
Kaz.

Product Quality
Customer Service
Tom
TomPerth, WA
  • 2 reviews

Excellent service

published

Was looking into a PVR and the staff member was very knowledgeable and accommodating of any and all questions. He was willing to provide whatever we needed to ensure we could make the best choice to suit our requirements.

Product Quality
Customer Service
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