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JB Hifi Home

JB Hifi Home

3.7 from 89 reviews

See the Best Appliance Retailers in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
47
4 star
15
3 star
2
2 star
3
1 star
22

Yeshey

YesheyPerth, WA

  • Verified customer

Worst experience on buying laptops!!! Yeah two in a row

published

I returned the Lenovo and added extra cash and took the hp 14 inch notebook. It sucks, the screen is blank today, second time I wanted to used for my Uni work. I want to return this again and buy from a different store

Product Quality
Customer Service
Return Claim MadeYes
Store LocationJB Hi-FI Osborne Park
See all answers

  • Verified customer

JB you've fooled me again!

published

Went to look at a TV they wanted for $1645. I walked away and the following week spent $1269 on the same TV. Decided to get a HDMI cable but it was too short for $35 and used a $15 voucher. Went to get an exchange and was asked to pay $10 more for a cheaper better product valued at $29 because the voucher could only be used once. So I decided to get my refund instead. So JB you've fooled me again!

Product Quality
Customer Service
Return Claim MadeYes
Store LocationMalaga
See all answers
Carol C.

Carol C.Greater Melbourne (Outer), VIC

JB HiFi Are being used as a scam

published
Customer Service
Return Claim MadeNo
Sarah Stuart

Sarah StuartGreater Melbourne (Outer), VIC

  • 10 reviews
  • Verified customer

Best Customer Service

published

We brought our fridge from jbhifi and they lowered the price and it was already on sale too so we got a great price and I love love love it. They also had it delivered and the delivery company was very good and friendly

Product Quality
Customer Service
Return Claim MadeNo
Store LocationAltona jbhifi home
See all answers

CAP

CAPMetropolitan Adelaide, SA

Customer service

published
Store LocationWest Lakes

Joann

JoannPerth, WA

JB Hifi-en-ex Perth- Worst Experience

published
Product Quality
Customer Service
Return Claim MadeNo
Store LocationJB HiFi En-Ex perth
See all answers

Catrin Campbell

Catrin CampbellSouth East Queensland, QLD

JB HI Capalaba - what a joke!!!

published
Store LocationCapalaba

Dan

DanBrisbane

  • Verified customer

Bad service - stick to electronics please

published

Terrible staff attitude

published
Mick

MickSouth East Queensland, QLD

  • 3 reviews
  • 3 likes

JB online

published

finally received the goods and they were damaged, customer service is slow and incompetent.
save the hassle and shop elsewhere.


Evie

EviePerth

  • 8 reviews
  • 1 like

Wonderful Service

published

I've been shopping at JB HIFI in Claremont, Perth for years and always have great service from them. Particularly recently when I bought some products. Great prices and great service thanks. Special thanks to Mitchell.


Tomp

TompMelbourne

  • 9 reviews
  • 9 likes

No Service JB HI Fi Watergardens

published

my vacuum cleaner develop a fault 13 months into 24 months warranty so I return to the shop for warranty repairs. At first the sales man refuse that it was under warranty stating that they come with only a year. When I told him it was 2 years he call another person and confirmed it was 2 years but then he said "you have to go direct as JB HIFi warranty is only a year"
When I insist he check the vacuum cleaner and said "looks like physical damage" .[bottom hose split in two]
Then he said we have to charge you every charge and you better buy a new one. It will cost less.
I left and rang vax and I was given an authorized repair Centro near my house.


sg

sgcleveland, 4163

  • 2 reviews
  • 2 likes

Excellent customer service

published

I took a faulty iPad back to Capalaba JB Hifi this morning, and was served by Preston.
Preston dealt with the issue very professionally with a smile and bright attitude.
Thanks Preston. It was a pleasure to deal with you.


TMC

TMC

  • 4 reviews
  • 4 likes

Excellent customer service

published

Very happy brought a brand new tv, got a great deal and service was very good, happy with price and quality of TV.

Ben

BenSpringwood

Service was great

published

I purchased a ps 4 for my son and several games. Although I think that the PS4 pro is overpriced, the salesman knew his stuff and did a great job. Unfortunately the lady behind the counter neglected to put all the discs in the covers and we were missing one. I rang up and Taylor advised she would assist me when I came in. She was great, she found the disc and told me she would ensure everyone checks in future. So even though I wasted my time going in again the service was great. Thanks

Grace

GraceSydney

  • 3 reviews

Great Movies, Even Better Prices

published

Ordered 3 Blu Ray movies fron JB HiFi on Tue afternoon and got them today as promised for only $5 for delivery. And the best part? They had an offer of Buy 2 and Get one Free!!! I was alredy happy to see that movies were cheaper than in other stores and got one for nothing on top!!! To those who enjoy having a little collection of very special titles to watch whenever they feel like it, like myself ... Don't miss this offer!!


cazan

cazan

  • 7 reviews
  • 5 likes

Perfect customer service

published

Had a problem with courier not delivering to home address. Instead my item was taken to a pick up point. I had paid for express delivery. Contacted JB to tell them I was very unhappy. They were excellent and arranged to have my item delivered the next day although they were not to blame. Really impressed with the friendly, helpful staff


Adam

AdamGeelong

  • 8 reviews

Fav store these days

published

Staff are friendly and helpful and are always happy to knock a little bit off the listed price. Product itself is great and comparable in price to any online sites


Mohan

MohanPerth

Customer Service

published

I have been having endless problems with my large screen LG TV its been repaired 4 times so far this store has tried its best on every occasion to sort the repair but now the extended Lemon warranty is trying to evade replacing the TV. The store manager Marie has been very helpful she even spoke to LG on my behalf. Her attitude to me as a customer has been excellent and has made every attempt to help me. I wish her all the best and hope to get continued support to distressed customers like myself.


Tracy

TracyGold Coasy

  • 4 reviews
  • 2 likes

Bought a Samsung 9

published

I bought a Samsung 9 from here wow the person that served me was so focused on me instead of serving 10 people at once. He answered every question i had abiut the phone. Told me the good and bad but more good then bad. Sold on the phone I said very profesdional


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