I went to the Joondalup branch near bunnings today . I needed help to find a DVD. The man asked do I need help I said yes please. Katlen stuck her head around the corner I said could you please help me she just looked at me I said I'm looking for a particular DVD she said what I asked I'm not going to tell could you come closer so I can speak to you ,she rolled her eyes and said no we don't have that DVD. I was so disappointed that a person in sales could be so rude. Shame on you katlen for being a very rude person
No after sale care
Visited and purchased. 2 top end items on Two seperate occasions, 90” TV with paying for bracket seperate and the latest Oppo phone, from the Mandurah Forum Store. Great service when purchasing both items, could not do enough for you, BUT when following though on the after sale service, just asking questions about the product, they were dismissive and walking away as I was speaking. They said I need to look on untuned and find things out from the internet.
It seems to me that they have (the gift of the gab) when selling you something and once they have done a sale they DO NOT CARE.
Good advice is do not buy goods fro this store.
Terrible and rude customer service
went in to buy an iphone12 waited for a hour then when paying copped utter rudeness, decided to walk out and buy one at Officework's next door.
Unhelpful service at Myaree store
My wife & myself went to the Myaree store on the 14/11/2020 to buy a phone car holder, had to interrupt two store sales staff members talking to achieve any service, very blunt, dis concerning remarks and unhelpful when asking the sales rep with questions regarding products, we felt like the sales rep was not interested and just wanted us out of the store, we left this store in disgust and angry and will be letting other people know of the lack of service we received. Pick your act up up JB !!!
Purchased a Sony tv set with blue tooth and it doesn't work the Bluetooth.
Sony tv set with supposedly Bluetooth facility, this facility does not work, went to the shop and they told me that the tv set has to have a additional gadget and pay 80 dollars. Is that normal, previous time purchased a record player same story additional gadget to listen to the records. Great shop.
Simply Easy Shopping
Super friendly and helpful staff even when dealing with multiple customers. Easily explained overview of the device and the extended warranty. In and Out the shop in under 10 minutes with my laptop, too easy.
Staff are helpful and products reliable
The staff at JB Hi-Fi Mandurah HOME are always helpful. They are ready and willing to offer great advice on the spot with any enquiries you have to suit your requirements. There is peace of mind for purchases through this JB Hi-Fi store. The products are reliable and staff are fantastic right through to after sales service where needed.
Attended Capalaba Store on Monday 11.1.20, re an enquiry, & spoke to Ryan. Such a pleasant, informative & helpful guy. He went above & beyond explaining & demonstrating things to me. A definite asset to your team. Many thanks & we will certainly be back as usual for our entertainment purchases.
Was looking into a PVR and the staff member was very knowledgeable and accommodating of any and all questions. He was willing to provide whatever we needed to ensure we could make the best choice to suit our requirements.
Poor customer service and follow up
Bought Oppo reno z mobile from JB Hifi in Chirnside Park Vic and after getting it home noticed it had air bubble under screen. Took it back and the staff tried to get it out with a card and then said call Oppo. I said surely it shouldn't have passed quality control like that and staff didn't know whether the plastic was meant to be removed or stay on. I rang Oppo who said go back to store. Both passing the buck and useless. Advise buy from somewhere else and check before leaving store. Better still stick to Samsung.
The Best Customer Service
Here's a Big Thank You to Sharon from JB Hi FI Erina Fair Central Coast NSW. Our 3 year old LG ftidge die. Sharon organised a New Fridge to be delivered in 2 days.
Sharon went above and beyond for us, it was amazing Customer Service.
JB HiFi Are being used as a scam
I am writing this to warn other unsuspecting customer that is you receive a text message from JB on your phone via text that you have one there lottery with a code and link to follow don't do it. This gives you a membership to an online games website and they automatically deduct $58.00 from your credit card and then this becomes a monthly charge. You have to stop payment via bank and dispute it. I called JB HiFi to tell them of this scam but was bounced between departments with no interest at all. So i am writing it here so other unsuspecting ...people don't get ripped of. The thing that is odd is that i have got an online shopping account with JB HiFi so it was really believable. JB you need to have a better customer feedback so you can act on feedback experiences form you consumer. Disappointed.
- Verified customer
Best Customer Service
We brought our fridge from jbhifi and they lowered the price and it was already on sale too so we got a great price and I love love love it. They also had it delivered and the delivery company was very good and friendly
JB Hifi-en-ex Perth- Worst Experience
I went to JB Hifi Piccardily today to buy an electronic item priced $400.Since the item was not in stock, they checked with JB Hifi en-ex store which is across the road, and advised me to pay for it at piccardily and collect it from en-ex. Staff at Piccardily were really helpful. When I went to en-ex store, I was asked to go to the counter with my receipt. At the counter,as I was not sure of the procedure, I wanted to check if I had to be in the same queue or at a different product collection point. So I tried to ask that to 2 of the guys in un...iform at the counter, and they were not even ready to listen to what I was gonna ask.One of them, a bearded attitude guy asked me to stand in the queue in a rude voice before I could ask what I wanted to. I didn't say anything and moved towards the queue. More customers were there at the counter by the time and the queue was long..Even though I was there before most of them, I never wanted to make others wait. Since the queue was long, I thought of waiting beside the queue and get in to it only when others are done..And then that bearded attitude customer service guy who was too busy to give ear to my enquiry, made time to point at me in front of all those guys and told me to go and stand behind everyone, again in an embarrassing manner. I really felt offended. Is it school or something to be in a strict queue. When I wasn't trying to get in front of other people, I don't understand his problem. I felt it as pure discrimination. Are they judging people with looks? I wasn't there for their charity. I paid for what I bought..After he left, I again asked a girl at the counter to see what I had to do, and she said I never had to be in the queue and asked another guy to get my product..and I wasted time in the queue just to get discriminated !!I donno how these attitude guys still work at a CUSTOMER SERVICE counter !
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