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JB Hifi Home

JB Hifi Home (page 2 of 6)

3.5 from 105 reviews · View Statistics

Reviews

  • Product Quality
    3.1 (16)
  • Return Claim MadeYes (3) · No (14)
  • Customer Service
    2.8 (20)
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CAP

CAPMetropolitan Adelaide, SA

  • 2 reviews

Customer service

published
Incentivised ReviewNo
Store LocationWest Lakes
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Joann

JoannPerth, WA

JB Hifi-en-ex Perth- Worst Experience

published
Product Quality
Customer Service
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Catrin Campbell

Catrin CampbellSouth East Queensland, QLD

JB HI Capalaba - what a joke!!!

published
Incentivised ReviewNo
Store LocationCapalaba
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Dan

DanBrisbane

  • Verified customer

Bad service - stick to electronics please

published
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Manju

ManjuPerth, WA

  • 2 reviews

Terrible staff attitude

published
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Mick

MickSouth East Queensland, QLD

  • 3 reviews
  • 4 likes

JB online

published

finally received the goods and they were damaged, customer service is slow and incompetent.
save the hassle and shop elsewhere.

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Evie

EviePerth

  • 13 reviews
  • 1 like

Wonderful Service

published

I've been shopping at JB HIFI in Claremont, Perth for years and always have great service from them. Particularly recently when I bought some products. Great prices and great service thanks. Special thanks to Mitchell.

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Tomp

TompMelbourne

  • 9 reviews
  • 10 likes

No Service JB HI Fi Watergardens

published

my vacuum cleaner develop a fault 13 months into 24 months warranty so I return to the shop for warranty repairs. At first the sales man refuse that it was under warranty stating that they come with only a year. When I told him it was 2 years he call another person and confirmed it was 2 years but then he said "you have to go direct as JB HIFi warranty is only a year"
When I insist he check the vacuum cleaner and said "looks like physical damage" .[bottom hose split in two]
Then he said we have to charge you every charge and you better buy a new one. It will cost less.
I left and rang vax and I was given an authorized repair Centro near my house.

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Sue

SueSouth East Queensland, QLD

  • 4 reviews
  • 2 likes

Excellent customer service

published

I took a faulty iPad back to Capalaba JB Hifi this morning, and was served by Preston.
Preston dealt with the issue very professionally with a smile and bright attitude.
Thanks Preston. It was a pleasure to deal with you.

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TMC

TMC

  • 4 reviews
  • 4 likes

Excellent customer service

published

Very happy brought a brand new tv, got a great deal and service was very good, happy with price and quality of TV.

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Ben

BenSpringwood

Service was great

published

I purchased a ps 4 for my son and several games. Although I think that the PS4 pro is overpriced, the salesman knew his stuff and did a great job. Unfortunately the lady behind the counter neglected to put all the discs in the covers and we were missing one. I rang up and Taylor advised she would assist me when I came in. She was great, she found the disc and told me she would ensure everyone checks in future. So even though I wasted my time going in again the service was great. Thanks

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Grace

GraceSydney, NSW

  • 5 reviews

Great Movies, Even Better Prices

published

Ordered 3 Blu Ray movies fron JB HiFi on Tue afternoon and got them today as promised for only $5 for delivery. And the best part? They had an offer of Buy 2 and Get one Free!!! I was alredy happy to see that movies were cheaper than in other stores and got one for nothing on top!!! To those who enjoy having a little collection of very special titles to watch whenever they feel like it, like myself ... Don't miss this offer!!

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cazan

cazan

  • 8 reviews
  • 6 likes

Perfect customer service

published

Had a problem with courier not delivering to home address. Instead my item was taken to a pick up point. I had paid for express delivery. Contacted JB to tell them I was very unhappy. They were excellent and arranged to have my item delivered the next day although they were not to blame. Really impressed with the friendly, helpful staff

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Adam

AdamGeelong

  • 8 reviews

Fav store these days

published

Staff are friendly and helpful and are always happy to knock a little bit off the listed price. Product itself is great and comparable in price to any online sites

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Mohan

MohanPerth

Customer Service

published

I have been having endless problems with my large screen LG TV its been repaired 4 times so far this store has tried its best on every occasion to sort the repair but now the extended Lemon warranty is trying to evade replacing the TV. The store manager Marie has been very helpful she even spoke to LG on my behalf. Her attitude to me as a customer has been excellent and has made every attempt to help me. I wish her all the best and hope to get continued support to distressed customers like myself.

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Tracy

TracyGold Coasy

  • 4 reviews
  • 2 likes

Bought a Samsung 9

published

I bought a Samsung 9 from here wow the person that served me was so focused on me instead of serving 10 people at once. He answered every question i had abiut the phone. Told me the good and bad but more good then bad. Sold on the phone I said very profesdional

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great service

published

jb hi fi stocklands west burleigh. bought tv and kept loosing picture. turns out it was box i was useing.rang the guy who sold tv. he said we will exchange no problem. rang later told about box. this man was really concerned for the customer and very helpful.top sevice

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samantha

samanthast helens park

  • 5 reviews

the best

published

iphone 8 is the best phone ive used so far and i get all the new iphones that come out, the camera settings are the best and takes the most amazing images

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Cavey

CaveyBrisbane

  • 5 reviews
  • 1 like

Terrible Service

published
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Pea doph

Pea dophSouth East Queensland, QLD

  • 9 reviews
  • 5 likes

Friendly service.

published

Always a pleasure making purchases from JB Hifi, ( most recent purchases: portable charger, walkie talkies, Sony headphones 3 months ago). Friendly service, great deals.. Thank you.

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