??!
1 photo
JB Hifi Home

JB Hifi Home

3.5 from 105 reviews · View Statistics

Reviews

  • Product Quality
    2.0 (8)
  • Return Claim MadeYes (2) · No (7)
  • Customer Service
    1.4 (11)
Previous
Next

Reviewer Photos & Videos

  • Thumbnail
  • Thumbnail
  • Thumbnail
Brian

BrianGreater Melbourne (Metropolitan), VIC

  • 4 reviews
  • 1 like

Never again.

published

Purchased a 70 inch blaupunkt tv on the 13/3/21 from jb hifi Preston. Was not impressed that after paying for a new tv, they sent me out a factory second. I know this because the outer box was damaged and had an inspected sticker saying only the outer box was damaged. To make things worse after unpacking the tv it had a cracked screen and lines through the tv.
What infuriated me the most was that they thought they could get away with selling a factory second as a new one.
To their credit they did give me a full refund. But ai will never shop there again because of all the inconvenience it caused and I have now lost faith in Jb hifi as I will now never know if what I receive is a genuine new product.

  • Thumbnail
  • Thumbnail
Product Quality
Customer Service
See all answers
Similar opinion? Write a review on ProductReview.com.au!

Bad service

published

I went to the Joondalup branch near bunnings today . I needed help to find a DVD. The man asked do I need help I said yes please. Katlen stuck her head around the corner I said could you please help me she just looked at me I said I'm looking for a particular DVD she said what I asked I'm not going to tell could you come closer so I can speak to you ,she rolled her eyes and said no we don't have that DVD. I was so disappointed that a person in sales could be so rude. Shame on you katlen for being a very rude person

Product Quality
Customer Service
See all answers
Similar opinion? Write a review on ProductReview.com.au!
Teza

TezaPerth, WA

  • 2 reviews
  • 2 likes

No after sale care

published

Visited and purchased. 2 top end items on Two seperate occasions, 90” TV with paying for bracket seperate and the latest Oppo phone, from the Mandurah Forum Store. Great service when purchasing both items, could not do enough for you, BUT when following though on the after sale service, just asking questions about the product, they were dismissive and walking away as I was speaking. They said I need to look on untuned and find things out from the internet.
It seems to me that they have (the gift of the gab) when selling you something and once they have done a sale they DO NOT CARE.
Good advice is do not buy goods fro this store.

Product Quality
Customer Service
See all answers
Similar opinion? Write a review on ProductReview.com.au!
Appliance Retailers

Find out how JB Hifi Home compares to other Appliance Retailers

Know better, choose better.

Compare all
Steven Allen

Steven AllenPerth, WA

Terrible and rude customer service

published

went in to buy an iphone12 waited for a hour then when paying copped utter rudeness, decided to walk out and buy one at Officework's next door.

Customer Service
Incentivised ReviewNo
See all answers
Similar opinion? Write a review on ProductReview.com.au!
Not happy

Not happyperth wa

  • 2 reviews
  • 1 like

Unhelpful service at Myaree store

published

My wife & myself went to the Myaree store on the 14/11/2020 to buy a phone car holder, had to interrupt two store sales staff members talking to achieve any service, very blunt, dis concerning remarks and unhelpful when asking the sales rep with questions regarding products, we felt like the sales rep was not interested and just wanted us out of the store, we left this store in disgust and angry and will be letting other people know of the lack of service we received. Pick your act up up JB !!!

Customer Service
Incentivised ReviewNo
See all answers
Similar opinion? Write a review on ProductReview.com.au!
ANGEL

ANGELPerth, WA

Purchased a Sony tv set with blue tooth and it doesn't work the Bluetooth.

published

Sony tv set with supposedly Bluetooth facility, this facility does not work, went to the shop and they told me that the tv set has to have a additional gadget and pay 80 dollars. Is that normal, previous time purchased a record player same story additional gadget to listen to the records. Great shop.

Product Quality
Customer Service
See all answers
Similar opinion? Write a review on ProductReview.com.au!

Wa, Mandurah forum jb hi-fi. Give it a miss.

published

Salesperson sold me item that did not work. When i returned it staff/ management would not give me refund or credit. Did not listen and where not interested in resolving matter.
Stay clear of this one.

Product Quality
Customer Service
See all answers
Similar opinion? Write a review on ProductReview.com.au!
Pete331

Pete331Darling Downs, QLD

Pay full price for new samsung s6 tab lite and was sent a demo with sticker marked not for sale.

published
Product Quality
Customer Service
See all answers
Similar opinion? Write a review on ProductReview.com.au!
Yeshey

YesheyPerth, WA

  • Verified customer

Worst experience on buying laptops!!! Yeah two in a row

published

I returned the Lenovo and added extra cash and took the hp 14 inch notebook. It sucks, the screen is blank today, second time I wanted to used for my Uni work. I want to return this again and buy from a different store

  • Thumbnail
Product Quality
Customer Service
See all answers
Similar opinion? Write a review on ProductReview.com.au!
Appliance Retailers

Find out how JB Hifi Home compares to other Appliance Retailers

Know better, choose better.

Compare all
Carol C.

Carol C.Greater Melbourne (Outer), VIC

JB HiFi Are being used as a scam

published
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!
CAP

CAPMetropolitan Adelaide, SA

  • 2 reviews

Customer service

published
Incentivised ReviewNo
Store LocationWest Lakes
Similar opinion? Write a review on ProductReview.com.au!
Joann

JoannPerth, WA

JB Hifi-en-ex Perth- Worst Experience

published
Product Quality
Customer Service
See all answers
Similar opinion? Write a review on ProductReview.com.au!
Catrin Campbell

Catrin CampbellSouth East Queensland, QLD

JB HI Capalaba - what a joke!!!

published
Incentivised ReviewNo
Store LocationCapalaba
Similar opinion? Write a review on ProductReview.com.au!
Dan

DanBrisbane

  • Verified customer

Bad service - stick to electronics please

published
Similar opinion? Write a review on ProductReview.com.au!
Mick

MickSouth East Queensland, QLD

  • 3 reviews
  • 4 likes

JB online

published

finally received the goods and they were damaged, customer service is slow and incompetent.
save the hassle and shop elsewhere.

Similar opinion? Write a review on ProductReview.com.au!
Appliance Retailers

Find out how JB Hifi Home compares to other Appliance Retailers

Know better, choose better.

Compare all
Tomp

TompMelbourne

  • 9 reviews
  • 10 likes

No Service JB HI Fi Watergardens

published

my vacuum cleaner develop a fault 13 months into 24 months warranty so I return to the shop for warranty repairs. At first the sales man refuse that it was under warranty stating that they come with only a year. When I told him it was 2 years he call another person and confirmed it was 2 years but then he said "you have to go direct as JB HIFi warranty is only a year"
When I insist he check the vacuum cleaner and said "looks like physical damage" .[bottom hose split in two]
Then he said we have to charge you every charge and you better buy a new one. It will cost less.
I left and rang vax and I was given an authorized repair Centro near my house.

Similar opinion? Write a review on ProductReview.com.au!
Cavey

CaveyBrisbane

  • 5 reviews
  • 1 like

Terrible Service

published
Similar opinion? Write a review on ProductReview.com.au!
dolly

dolly

  • 2 reviews
  • 1 like

Assistants service

published

Rang about enquiring for phones to purchase. attitude was like. really do i have to explain all this to you. no interest shown and demeaning attitude. so purchased elsewhere and told my friends.

Similar opinion? Write a review on ProductReview.com.au!
Peter

Peter

  • 2 reviews

JB Hi-Fi would not help us find our purchase date

published

Our TV of just over 1 year old got a white line from top to bottom. Could not find the receipt and our online bank credit card only goes back 3 months.I phoned the JB Hi Fi store and was advised that they could not help me find the purchase date which the Manufacture needed to be able to fix our TV.

When we purchased the TV we gave the store all of our details. We run a business and we can find any transaction by doing a customer search.

Very disappointed JB Hi-Fi

Similar opinion? Write a review on ProductReview.com.au!
Maria1707

Maria1707

  • 3 reviews
  • 2 likes

Do not buy Apple products from here!

published

As tempting as it is to save money, do not buy Apple products from here- after buying an iPad Pro for my daughter for Christmas we opened it up to find it had a small hairline crack underneath the screen. JB state that they offer warranty and replacement for faulty products but this was not the case with Apple products when I tried to return it the next day. I got rude customer service and was told to send it away to Apple at my cost. This is actually not the first time I have bought a faulty Apple product from JB.

Similar opinion? Write a review on ProductReview.com.au!
Page 1 of 2
See all JB Hifi Home reviews

Questions & Answers

Sorry, there are no questions yet.

Get an answer from our members

Other Appliance Retailers

Previous
Next

See all Appliance Retailers

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.