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Purchased a 70 inch blaupunkt tv on the 13/3/21 from jb hifi Preston. Was not impressed that after paying for a new tv, they sent me out a factory second. I know this because the outer box was damaged and had an inspected sticker saying only the outer box was damaged. To make things worse after unpacking the tv it had a cracked screen and lines through the tv.
What infuriated me the most was that they thought they could get away with selling a factory second as a new one.
To their credit they did give me a full refund. But ai will never shop there again because of all the inconvenience it caused and I have now lost faith in Jb hifi as I will now never know if what I receive is a genuine new product.
I went to the Joondalup branch near bunnings today . I needed help to find a DVD. The man asked do I need help I said yes please. Katlen stuck her head around the corner I said could you please help me she just looked at me I said I'm looking for a particular DVD she said what I asked I'm not going to tell could you come closer so I can speak to you ,she rolled her eyes and said no we don't have that DVD. I was so disappointed that a person in sales could be so rude. Shame on you katlen for being a very rude person
No after sale care
Visited and purchased. 2 top end items on Two seperate occasions, 90” TV with paying for bracket seperate and the latest Oppo phone, from the Mandurah Forum Store. Great service when purchasing both items, could not do enough for you, BUT when following though on the after sale service, just asking questions about the product, they were dismissive and walking away as I was speaking. They said I need to look on untuned and find things out from the internet.
It seems to me that they have (the gift of the gab) when selling you something and once they have done a sale they DO NOT CARE.
Good advice is do not buy goods fro this store.
Terrible and rude customer service
went in to buy an iphone12 waited for a hour then when paying copped utter rudeness, decided to walk out and buy one at Officework's next door.
Unhelpful service at Myaree store
My wife & myself went to the Myaree store on the 14/11/2020 to buy a phone car holder, had to interrupt two store sales staff members talking to achieve any service, very blunt, dis concerning remarks and unhelpful when asking the sales rep with questions regarding products, we felt like the sales rep was not interested and just wanted us out of the store, we left this store in disgust and angry and will be letting other people know of the lack of service we received. Pick your act up up JB !!!
Purchased a Sony tv set with blue tooth and it doesn't work the Bluetooth.
Sony tv set with supposedly Bluetooth facility, this facility does not work, went to the shop and they told me that the tv set has to have a additional gadget and pay 80 dollars. Is that normal, previous time purchased a record player same story additional gadget to listen to the records. Great shop.
Wa, Mandurah forum jb hi-fi. Give it a miss.
Salesperson sold me item that did not work. When i returned it staff/ management would not give me refund or credit. Did not listen and where not interested in resolving matter.
Stay clear of this one.
Pay full price for new samsung s6 tab lite and was sent a demo with sticker marked not for sale.
I bought the Samsung S6 lite model online on the 15th of JUNE and arrive on the 19 of JUNE - and was waiting for it to be delivered and when it did arrive I open the parcel to find that the seal on the box was broken with a demo sticker on it saying for demo only do not sell. And yet it was sent to me anyway. what is wrong with them. I paid new full price and got a used demo I had to factory reset it to even open it up to see what system was sent . I live 350 km away from the nearest large city with jb hifi like Toowomba or Brisbane to even r...eturn or get an exchange right now. They have scam me and broke the consumer goods law of new and unused product. I will be reporting this. I have also written a letter to Samsung Australia to notice this fraudulent act that they have committed with samsung product.
- Verified customer
Worst experience on buying laptops!!! Yeah two in a row
I returned the Lenovo and added extra cash and took the hp 14 inch notebook. It sucks, the screen is blank today, second time I wanted to used for my Uni work. I want to return this again and buy from a different store
JB HiFi Are being used as a scam
I am writing this to warn other unsuspecting customer that is you receive a text message from JB on your phone via text that you have one there lottery with a code and link to follow don't do it. This gives you a membership to an online games website and they automatically deduct $58.00 from your credit card and then this becomes a monthly charge. You have to stop payment via bank and dispute it. I called JB HiFi to tell them of this scam but was bounced between departments with no interest at all. So i am writing it here so other unsuspecting ...people don't get ripped of. The thing that is odd is that i have got an online shopping account with JB HiFi so it was really believable. JB you need to have a better customer feedback so you can act on feedback experiences form you consumer. Disappointed.
West Lakes, store S.A. Needed help for purchase of a charger. Nobody on floor available, took item to cashier who had no idea and called for help. One staff member was helping another lucky customer and the other was on the phone. After waiting for about 20 minutes and getting increasingly frustrated, I asked the cashier if I'd been forgotten. She did ask if I wanted her to interrupt sales staff but I declined saying the non-existent service was not good enough, left the goods and walked out. Went to Telstra and got immediate help and made a pu...rchase. I've found this to be the norm at JB Hi Fi. No wonder people buy online! Funnily enough, they employ a security guard to stand still at the doors to check bags as the odd customer exits. Perhaps they could multi-skill him so at least he could provide some assistance!
JB Hifi-en-ex Perth- Worst Experience
I went to JB Hifi Piccardily today to buy an electronic item priced $400.Since the item was not in stock, they checked with JB Hifi en-ex store which is across the road, and advised me to pay for it at piccardily and collect it from en-ex. Staff at Piccardily were really helpful. When I went to en-ex store, I was asked to go to the counter with my receipt. At the counter,as I was not sure of the procedure, I wanted to check if I had to be in the same queue or at a different product collection point. So I tried to ask that to 2 of the guys in un...iform at the counter, and they were not even ready to listen to what I was gonna ask.One of them, a bearded attitude guy asked me to stand in the queue in a rude voice before I could ask what I wanted to. I didn't say anything and moved towards the queue. More customers were there at the counter by the time and the queue was long..Even though I was there before most of them, I never wanted to make others wait. Since the queue was long, I thought of waiting beside the queue and get in to it only when others are done..And then that bearded attitude customer service guy who was too busy to give ear to my enquiry, made time to point at me in front of all those guys and told me to go and stand behind everyone, again in an embarrassing manner. I really felt offended. Is it school or something to be in a strict queue. When I wasn't trying to get in front of other people, I don't understand his problem. I felt it as pure discrimination. Are they judging people with looks? I wasn't there for their charity. I paid for what I bought..After he left, I again asked a girl at the counter to see what I had to do, and she said I never had to be in the queue and asked another guy to get my product..and I wasted time in the queue just to get discriminated !!I donno how these attitude guys still work at a CUSTOMER SERVICE counter !
JB HI Capalaba - what a joke!!!
Went in to store this evening to replace a pair of gaming headphones which stopped working this afternoon. I had initially bought 4 only 7 weeks ago.
Went to the counter - young girl at the desk, told her I would like to exchange as the set I had were faulty and told her I had a receipt. She called a guy over. The guy then looked at them then went out the back to grab his own mobile to test them. This took him a few minutes, I questioned why he had to test them as he should believe me when I said they are faulty. He then stopped testing them...
- Verified customer
Bad service - stick to electronics please
Went to buy a brand new guitar. Got home and was so excited to open it up. Upon opening i found a string snapped. So i was guttered. And the shop was already closed by the time i got home. I decided to take it back to jbhi. So when i got there i just thought i could swap for another guitar. But the guy said he has to ask his manager.
(Took 15mins waiting for the manager)
His manager told him just to give me a string to put on myself. I told him im not putting it on because i paid for a brand new guitar with 6 strings not 5. He said he would ...
finally received the goods and they were damaged, customer service is slow and incompetent.
save the hassle and shop elsewhere.
No Service JB HI Fi Watergardens
my vacuum cleaner develop a fault 13 months into 24 months warranty so I return to the shop for warranty repairs. At first the sales man refuse that it was under warranty stating that they come with only a year. When I told him it was 2 years he call another person and confirmed it was 2 years but then he said "you have to go direct as JB HIFi warranty is only a year"
When I insist he check the vacuum cleaner and said "looks like physical damage" .[bottom hose split in two]
Then he said we have to charge you every charge and you better buy a new one. It will cost less.
I left and rang vax and I was given an authorized repair Centro near my house.
I went to JB Hifi Capalaba yesterday to purchase a new TV. I spoke with a saleperson and we agreed on a TV, he said he'd check to see if in stock, I said I didn't want a demo. He said he had two left, he gave me around a $10 discount only. I got home and opened the box and found that everything was already unwrapped, finger prints on the screen, loose screws, a few pieces of broken plastic, etc. When I took the TV back, they said that the sales guy would have told me that it was a demo, effectively saying that I knew and had a change of heart.......my response....why would I pay almost full price for a second hand demo TV? An absolute disgrace...I'm out of pocket having to make two trips to the store with nothing to show for it...will not be using JB HiFi again...they wonder why people prefer shopping online.
Rang about enquiring for phones to purchase. attitude was like. really do i have to explain all this to you. no interest shown and demeaning attitude. so purchased elsewhere and told my friends.
JB Hi-Fi would not help us find our purchase date
Our TV of just over 1 year old got a white line from top to bottom. Could not find the receipt and our online bank credit card only goes back 3 months.I phoned the JB Hi Fi store and was advised that they could not help me find the purchase date which the Manufacture needed to be able to fix our TV.
When we purchased the TV we gave the store all of our details. We run a business and we can find any transaction by doing a customer search.
Very disappointed JB Hi-Fi
Do not buy Apple products from here!
As tempting as it is to save money, do not buy Apple products from here- after buying an iPad Pro for my daughter for Christmas we opened it up to find it had a small hairline crack underneath the screen. JB state that they offer warranty and replacement for faulty products but this was not the case with Apple products when I tried to return it the next day. I got rude customer service and was told to send it away to Apple at my cost. This is actually not the first time I have bought a faulty Apple product from JB.
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