Asked sales member a simple question on is it difficult to instal. I found his answer quite condescending. As I am a senior he assumed me to be IT illiterate. His answer was quite disrespectful. I have purchased a number of products from my local store and have always found staff to be very courteous and helpful. I am hoping this is a one off experience
Poor customer service and follow up
Bought Oppo reno z mobile from JB Hifi in Chirnside Park Vic and after getting it home noticed it had air bubble under screen. Took it back and the staff tried to get it out with a card and then said call Oppo. I said surely it shouldn't have passed quality control like that and staff didn't know whether the plastic was meant to be removed or stay on. I rang Oppo who said go back to store. Both passing the buck and useless. Advise buy from somewhere else and check before leaving store. Better still stick to Samsung.
- Verified customer
JB you've fooled me again!
Went to look at a TV they wanted for $1645. I walked away and the following week spent $1269 on the same TV. Decided to get a HDMI cable but it was too short for $35 and used a $15 voucher. Went to get an exchange and was asked to pay $10 more for a cheaper better product valued at $29 because the voucher could only be used once. So I decided to get my refund instead. So JB you've fooled me again!
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EGO DRIVEN KNOW NOTHINGS
on purchasing smart rv to was adviced to get the antena anti surge thing.(AS YOU CAN TELL i Know nothing about electics tech.Im a Nurse. I dont need to know). All wenr wrong on set up house antena cable wasnt same as surge antena connection. drove back to shop. I took picture of iteamz.assired this little addaption was going to set me write.WRONG. So im going to JayCar and buy a conection bypass JBHIFI. JUST NOT LISTENING.
Good staff equals good company –My bipolar customer experience on the same day!
I wanted to share my experience with two JB HIFI stores on the same day and something which reminded me that how great companies are built by great and passionate staff and how the staff who represent the organisation gives the brand its reputation.
I had purchased a Sennheiser R120 headphones from JB HIFI store in Carousel; Cannington 6 months back .The unit stopped working and was not powering on at all. As the product was under warranty I took it back to the store in Carousel .I was greeted by a staff from the store and he informed me that ...
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