Terrible staff attitude
Went to the Malaga store to purchase an iPad with a relative visiting from Singapore. Initially the young staff assisting was helpful. When we needed to look at other options such as bigger memory and the option to have sim card, the staff member was trying to dissuade us from looking at that option. When we insisted that we would like to look at one that does have sim option, he told us that he’s getting “frustrated” and may need to get his manager. We queried if it wasn’t part of his job to offer the options we were asking to see and told the...young man that we would actually like to see his manager. Another staff, - Chris- showed up and when we asked if he was the manager he said he was one of them. We explained the situation and he quickly told us that he would help us to move forward. No apologies were offered for the appalling behaviour of his staff. He helped us with the product we needed. Ideally we should have walked out and taken the business elsewhere, but we were short on time as my visiting relative was returning overseas soon. Bad customer service experience overall, but it was the young person’s attitude that shocked my visitor from Singapore.
ok place but staff not very knowledgable..???
bought a new tablet pre christmas.. was told and shown specs by staff in store and on product price tag.. it was unavailable in that store so paid for and got referred to another to pick up.. when i drove out to pick it up, the product specs were actually different (less) than i had been told (RAM and storage).. guys in the new store were ok about it but couldn't really do anything unless i wanted a refund.. I actually needed needed it for work so i had to buy, so I ended up with a product that wasnt what i originally agreed to.. works great, but a bit of a shame..
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