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Jean Jail
4.4 from 355 reviews · View Statistics
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Jal
JalGreater Melbourne (Inner), VIC
  • 2 reviews
  • 1 like

No refunds and make you pay shipping on returns

published

Don’t rate Jean jails quality and just general service. Being an online shopping brand who doesn’t provide refunds and doesn’t give you free shipping labels, .

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The reviewer stated that an incentive was offered for this review

Sally Gleeson
Sally GleesonGreater Melbourne (Metropolitan), VIC

Black Hilary pants

published

These are the best pants they are flattering and extremely comfortable I got size 8 and will buy the other colours soon

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Jean Jail
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Amazing customer service and products!

published

I went in store and bought a pair of jeans. Tahlia helped me and she was amazing. I had a baby not long ago and her attitude couldn’t have made me feel any less like a frumpy mum and her recommendations for jeans were spot on. Just wanted to say thank you!

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Dragana
DraganaMetropolitan Adelaide, SA

Amazing product, quick delivery

published

I have just received my Zeke Shacket Melon, only 2 days after ordering it and I absolutely love it. It's easily my favourite piece of clothing right now. I will order more colours and other things, and I highly recommend the site to anyone who likes to have their purchase delivered quickly. Thank you Jean Jail. Dragana

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Jean Jail - Hilary Pant wide leg jeans

published

just received my Hilary Pant jeans, and I LOVE them! So comfy, and stretchy, with a lovely wide leg. The price is on point and i couldn't recommend them enough. True to size as well.
Very happy with the free shipping too, which is very generous.
Great communication and will definitely be shopping there on line again!

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Not impressed
Not impressed
  • 2 reviews
  • 3 likes

Very disappointed in sizing of expensive jeans

published

Swizzle sticks, Beautiful jeans.
Was hesitant because they were $129.
Worn for half a day, stretched massively.
My advice is size down to fit properly.
Definitely not worth the money.
Wouldnt purchase jeans from them again.

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Melissa
Melissa
  • 2 reviews
  • 1 like

Sizing, returns policy, & refund.

published

I’m really disappointed to be honest. For a while now I’ve seen Jean Jail & wanted to buy from your online store. I finally bit the bullet & bought the Billie blazer in black, The jacket quality was awesome, however the patterns just didn’t suit me & it ran a little big. (No issue with product quality)
I’m actually really disappointed in your returns policy, given your an online store, & some of your items are quiet pricing it’s disappointing you only offer a store credit & the consumer needs to pay for return postage.
My concern now, is I will now have the use the store credit to retain another item, & if I need to return the item, again I will be force to bear the cost. Based on Rpolicy I won’t order from you again unfortunately.

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Jean Jail
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My new favourite brand

published

One of the best quality jackets ever. So obsessed and cannot wait to purchase more!

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Belinda
BelindaSouth East Queensland, QLD

Amazing service & quality

published

Literally 24 hours from ordering the 2 dresses to it being delivered to my door. The dresses are of beautiful quality where many comments were made on where I got the dresses from both friends and strangers I passed! Definitely will be buying again. Great service!

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Jessica Murray
Jessica MurrayWestern District, VIC
  • 3 reviews
  • 1 like
  • Verified

Very helpful and great customer service.

published

Beautiful affordable clothes, amazing store and very helpful and friendly staff

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Happy happy customer

published

I had to return an item as it was too big, JJ made it so so easy to do, they organised all the shipping, I just had to send it. I repurchased a different jacket (azriel jacket) and it is beautiful!! Would highly recommend! Definitely size down though, I bought a large usually a size 12 the first time and it was huge! Purchased a small the second time round and it was perfect! Love love love it!

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Jean Jail
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horrible clothing

published

I spent $180 on 2 pieces of clothing that I can not wear as they are horrible material. Very very disappointed

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Great communication and easy return

published

I needed to return items due to incorrect size. JJ made it so easy to do this and provide me a gift voucher credit. Very happy as no hassle whatsoever.

  • Incentivised Review No
  • Return Claim MadeYes
  • Sizing Very small
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Angela
AngelaIllawarra, NSW

Stunning dress!

published

I Could not be happier. True to size and delivery was quick. Will be ordering more stunning outfits in future.

  • Product Quality
  • Incentivised Review No
  • Return Claim MadeNo
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Sarah
SarahGreater Melbourne (Inner), VIC
  • 4 reviews

Terrible quality

published

It was easy to purchase from the website however the quality of the clothing that I received was pretty shocking. When I brought this up to them they were not able to rectify the situation and weren’t not sympathetic.

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Details

CategoryOnline Shops and Clothing Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $50.00
Mens / Womens ClothingMens and Womens
Labels Sold Own Label
Buy Now, Pay Later OptionsAfterPay and ZipPay / ZipMoney
Clothing TypeActivewear, General / Everyday and Swimwear
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