Jean Jail

Jean Jail

 Verified
Jean Jail
4.3

392 reviews

PositivevsNegative
82% · 32368 · 17%
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Return Claim MadeYes · No
Sizing
  • Very small
  • Slightly small
  • True to size
  • Slightly large
  • Very large
Product Appearance As advertised · Not as advertised
Product Quality
4.6
Shipping
4.7
Customer Service
3.4

Reviews

392 reviews
Olivia L.
Olivia L.
 

Happy with my order

Love all my items I received today, especially my new Chelsea pants! Everything fits perfectly! Show details ·  1
krystel o.
krystel o.5 posts
 

No refund policy

Husband bought a jacket for my birthday and unfortunately is small size was way to big. As this was the only Item we wanted from the store we asked if we could return it and get a refund which was denied. As it is an online store, try ons are not possible and it is only when you receive the item that you would be able to see whether it is a right fit. Show details
Product Quality
Jean Jail
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Melanie Cornish
Melanie CornishGreater Melbourne (Inner), VIC
  Verified

Beautiful Quality & Packaging

First time customer and extremely happy with the dress, the fit, the price and the presentation. I'm normally very wary of online shopping for clothes however I will definitely be buying from them again. Thank you so much !! Show details ·  1
C S.
C S.
 

Urgh no thanks

Not size inclusive and runs small
Cheap fabrics
Poor customer service - bad returns policy
Don’t bother Show details
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LaurenP
LaurenPWestern District, VIC2 posts
 

Absolutely amazing!

I went into the store a few days before Xmas with my teenage daughter! Jess was absolutely amazing! She went above and beyond to help us in anyway she could! Made our visit extremely pleasant! Show details ·  1
Mia S
Mia S
 

Love!

Have been purchasing from Jean Jail for a while now and love their products! They have a super speedy timeframe between placing the order and receiving it. Show details ·  1
KMG
KMGGreater Melbourne (Inner), VIC
 

Unfair Return Policy

If I could give 0 stars I would!.. A mostly online store should allow customers a full refund rather than a store credit as it is unfair not being able to see/feel or try the product physically. I am pretty sure this store will lose a lot of customers for this reason eventually. Show details
Jean Jail
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Disgruntled Customer
Disgruntled Customer
 

FAULTY ITEM

Provided a video of faulty zipper. In the video showed the force required and how my finger was then indented for them to still not admit that their item is faulty. Show details
Product Quality
Shipping
Customer Service
Emma g
Emma g
 

Dress is amazing fit and quality

This dress is amazing it fits perfectly size 8. Sometimes dresses can be baggy but this fits perfect
Very happy and postage time so fast never any complaints with Jean jail Show details ·  1
Lmc
LmcPerth, WA
 

Cheap

I brought a Dress, was thin cheap material, asked for a refund but they said no, exchange only, but I didn’t want anything else from there. Ended up having to buy something, brought a jacket that looked ok in the pic, but it’s thin and cheap material again! I give up. Never again. Show details
Product Quality
Shipping
Customer Service
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Jody
Jody
 

Happy customer

I am a first time shoppers with jean jail. And
Shopping online you never quite sure what you will get. But all I can say is WOW!!!
I purchased the midi black button down dress in black.and I absolutely LOVE,LOVE ,LOVE it. I will be a permanent shopper!
And looking at the website to fill the cart up....I am chasing tan sandles as I believe
it is a staple
Warm regards
Jody Show details ·  1
Mara
MaraMetropolitan Adelaide, SA
 

Quick postage and right fit!

Very happy with my purchase. Arrived quick and the size guide is accurate. Show details ·  1
Product Quality
Shipping
Customer Service
Lilly G
Lilly G
 
Janine
Janine2 posts
 

Smells disgusting

I've ordered twice from jean jail, both times the items have arrived with a disgusting odour. The washing instructions on the jacket advised it could not be dry cleaned, washed in a washing machine or soaked. So how can you possibly wash out the smell? The dress was a different colour to the photo and Jean jail do not offer refunds. Total scam company avoid! Show details
Bronte
Bronte
 

Wish I had read the reviews here first!

Terrible customer service and refund policy! Only offering credit for wrong size return even when their sizes are not a true representation of the size I purchased. Never buying from them again. Show details
Product Quality
Customer Service
Jean Jail
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Questions & Answers

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Details

CategoryOnline Shops, Physical Shops and Clothing Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $80
Mens / Womens ClothingMens and Womens
Labels Sold Own Label and Variety of Labels
Buy Now, Pay Later OptionsAfterPay and ZipPay / ZipMoney
Clothing TypeActivewear, Baby & Toddler, Children, Formal / Cocktail, General / Everyday and Swimwear
Awards 2020
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Contact info for Jean Jail

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