I purchased a jumper in my usual size however the shoulder was too wide for me and the length shorter than it looked in the website photo. I immediately repacked it as received back into the original packaging and paid around $10 to return to Jean Jail. They received the item and gave me a credit note for my $70 purchase, to spend within 12mths. I emailed back to say that I would prefer a refund but they said it is against store policy for an incorrect fit. Well when you are buying online without trying things on, it is pretty impossible to guess that something is going to be the right fit for you...especially if it's a brand you haven't purchased before! This has definitely put me off Jean Jail and I would not purchase from them again.

First time purchasing and absolutely loved my items. I only bought a few basic, but the fabric and quality is amazing. The pants are super comfy and tops have such a nice feel. Such super fast service also, even during these unprecedented times, Jean Jail dispatched my order so quickly. Thank you for wonderful service, will continue to shop from Jean Jail in the future. One happy customer!

Jean jail’s web site is super easy to navigate, has super quick delivery time and quality clothing for every occasion. Ticks all my online shopping boxes. Thanks so much for my new coat

Items where what I expected this has been the first time I ordered from this on line shopping. I will most likely purchase from you guys again. Thank you again

Brought the Bailey Ripped Jeans. Super comfortable- would recommend going down a size as it was bigger sizing. Parcel arrived quickly and Jean Jail was quick with contact. Highly reccomend.

I love Jeanjail - so on trend & affordable. I am also addicted to the Jean Jail kids site too- sooo many cute things!!! Super fast post on everything, also once had to return something and got a store credit really quickly, was just so easy.

Easy to navigate the store and find what i want. Semi satisfied with range of products, need more natural fibres that are sustainably made. Fairly good quality products, but need more natural fibres, the synthetic clothes are worse quality and also terrible for the environment.

Fantastic and extensive selection of lovely and high quality brands, they had much more stock of popular items then other sold out online stores. Amazing deals regarding shipping, above and beyond quick customer service and they make your purchase that little bit personal with a hand written letter, how sweet! Definitely will buy again from here in a heartbeat!