Jean Jail

I ordered from the site - jeans, tights and two tops, the material in the jeans and tights were horrible, ordered size 6 and it hung off me so wanted refund because I was not interested in buying due to the quality of all the garments. Was told they don’t offer refunds just credit and that I would have to pay return postage. I will never shop here again. I used credit to buy shoes so that I couldn’t get ripped of for quality. I had to wait until they came in in my size for a few weeks though before I could.
The clothing doesn’t wash well, the ...

The jeans ordered looked great online, but in reality the material was not as seen and the sizing was so off. Ordered an AU size 12 and I received what would have been a size 8 but labelled a size 12. Would not purchase again from this website.

Be careful before buying anything from this store!!!
You can only return for a credit note. They don’t do exchanges for incorrect sizing. Even though exchange is included in the return slip they supply in the bag...Very misleading. They don’t even offer free shipping to repurchase an item that was returned.
Won’t be purchasing from this store again.

Purchased a jj sweater and it arrived quickly.
This top is gorgeous! Well made and looks great. So so comfy. I needed to swap for a smaller size so returned and it was back to me in 3 days...wow!
The customer service I received by email was fast and efficient and the way they wrap your item shows they care.
Thankyou....what a lovely shopping experience.

Packaging - Perfect , Delivery - perfect, Items - Beautiful no doubt, but if the item doesn't suit you and you wish to return it for a REFUND, not possible a credit or exchange only. "Their policy" which is illegal, they do not refund!!!! How does that happen in this day and age? GREED!!!!

First time purchasing and absolutely loved my items. I only bought a few basic, but the fabric and quality is amazing. The pants are super comfy and tops have such a nice feel. Such super fast service also, even during these unprecedented times, Jean Jail dispatched my order so quickly. Thank you for wonderful service, will continue to shop from Jean Jail in the future. One happy customer!

Jean jail’s web site is super easy to navigate, has super quick delivery time and quality clothing for every occasion. Ticks all my online shopping boxes. Thanks so much for my new coat

Brought the Bailey Ripped Jeans. Super comfortable- would recommend going down a size as it was bigger sizing. Parcel arrived quickly and Jean Jail was quick with contact. Highly reccomend.

I love Jeanjail - so on trend & affordable. I am also addicted to the Jean Jail kids site too- sooo many cute things!!! Super fast post on everything, also once had to return something and got a store credit really quickly, was just so easy.

Fantastic and extensive selection of lovely and high quality brands, they had much more stock of popular items then other sold out online stores. Amazing deals regarding shipping, above and beyond quick customer service and they make your purchase that little bit personal with a hand written letter, how sweet! Definitely will buy again from here in a heartbeat!