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Jean Jail
4.4 from 355 reviews · View Statistics
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David
DavidSydney, NSW

No refunds, no return postage, Jean Jail indeed

published

Hey!

How about a clothing store where the clothes on the rack look different to when you try them on, and as soon as you did try on an item on, you've instantly bought it and you have to pay ten bucks to put it back on the rack and then your 'refund' is in the form of a credit note so you're locked in to repeat the process!

Ever wonder why this clothing store doesn't exist in your local mall?

I'd never have bought if I knew this was what awaited me.

  • Product Quality
  • Shipping
  • Incentivised Review No
  • Return Claim MadeYes
  • Sizing True to size
  • Product Appearance Not as advertised
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SophieB
SophieBSouth East Queensland, QLD

Such poor quality for expensive price point

published

Item received was of very poor material and sewing quality - no where near what you would expect for a $90 dress. Material was near see through, stitching was crooked and not finished off properly (gatherings of excessive string), and the colours were extremely different to what is pictured online.

I contacted them to receive a refund as according to the websites policies, these things would class the item at faulty. I was told I could receive a store credit if I returned the item (which would cost me an additional $10).

Will not be buying from here again or recommending to friends.

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  • Product Quality
  • Shipping
  • Incentivised Review No
  • Return Claim MadeYes
  • Sizing Slightly large
  • Product Appearance Not as advertised
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Georgia
GeorgiaTasmania

Extremely disappointing

published
  • Product Quality
  • Shipping
  • Incentivised Review No
  • Return Claim MadeYes
  • Sizing True to size
  • Product Appearance Not as advertised
Jean Jail
Jean J.Jean JailSend a private message
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Jen
JenSydney, NSW

Ridiculous Service And Definitely Not Accommodating !

published

I placed and order Early in the morning (7.30am) before before operating hours using my Visa card , I wanted to use my zip pay account but as details were stored automatically it by passed the payment area , my mistake ! Once contacting them straight after at 740am via email n live chat requesting my order to be cancelled and refunded , I was told it had already been packed and unable to be cancelled ! The girls where unable to help accommodate my request or even try devise the situation . Poor effort of customer service

  • Product Quality
  • Incentivised Review No
  • Return Claim MadeYes
  • Sizing True to size
  • Product Appearance Not as advertised
Jean Jail
Jean J.Jean JailSend a private message
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Details

CategoryOnline Shops and Clothing Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $50.00
Mens / Womens ClothingMens and Womens
Labels Sold Own Label
Buy Now, Pay Later OptionsAfterPay and ZipPay / ZipMoney
Clothing TypeActivewear, General / Everyday and Swimwear
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