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Jean Jail
4.5 from 324 reviews · View Statistics
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Reviews

4.8
215 reviews
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David
DavidSydney, NSW

No refunds, no return postage, Jean Jail indeed

published

Hey!

How about a clothing store where the clothes on the rack look different to when you try them on, and as soon as you did try on an item on, you've instantly bought it and you have to pay ten bucks to put it back on the rack and then your 'refund' is in the form of a credit note so you're locked in to repeat the process!

Ever wonder why this clothing store doesn't exist in your local mall?

I'd never have bought if I knew this was what awaited me.

Product Quality
3/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance Not as advertised
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Stephanie R.
Stephanie R.Sydney, NSW

Poor quality clothing, no refunds and no free return postage.

published

I will not be purchasing from Jean Jail again!! I have purchased twice now and both times have needed to return every item as they are of poor quality and don’t look anything like the pictures online. Jean Jail also don’t provide you with free return postage on items you want to exchange ( like some of the other online clothing platforms ie iconic) so it has cost me a total of $19 ( 2 x $9.50) so far to return items I need to exchange. They also don’t offer refunds only credit notes. How many times are they expecting me to return the clothes I have purchased that don’t look anything like they should. Feeling extremely frustrated!!

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly large
Product Appearance Not as advertised
Jean Jail
Jean J.Jean Jail
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ITAL
ITALPerth, WA
  • 2 reviews
  • 1 like

Difficult and no sizes

published

Ordered a pair of skinny stretch jeans and sized down as Jean jail recommended. The jeans were so tight I returned them to get a credit. Now there seems to be no sizes in most of their stock to buy anything. Disappointing experience with this company.

Product Quality
4/5
Shipping
3/5
Incentivised Review No
Return Claim MadeNo
Sizing Very small
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SophieB
SophieBSouth East Queensland, QLD

Such poor quality for expensive price point

published

Item received was of very poor material and sewing quality - no where near what you would expect for a $90 dress. Material was near see through, stitching was crooked and not finished off properly (gatherings of excessive string), and the colours were extremely different to what is pictured online.

I contacted them to receive a refund as according to the websites policies, these things would class the item at faulty. I was told I could receive a store credit if I returned the item (which would cost me an additional $10).

Will not be buying from here again or recommending to friends.

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Product Quality
1/5
Shipping
3/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly large
Product Appearance Not as advertised
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  • Verified

Amazing!!!

published

*Easy online shopping
*Loads of gorgeous clothes to choose from.
*Great quality and well sized!

I absolutely loved the personal message and lollipop! Made my heart fuzzy! Not to mention the fast delivery! Love my clothes! Thanks again to all you amazing people!!

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
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Absolutely amazing

published

I was extremely satisfied with the delivery, the price and the customer service was absolutely amazing can't fault you guys

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!
Rebekah Spinks
Rebekah Spinks Richmond-Tweed, NSW

Absolutely amazing !!

published

Website is set out perfectly !! I always have trouble finding jumpers I like but ended up struggling to narrow my shopping bag down from 5 items to 2 to fit my budget which doesn't happen ever cause I am very pickie, I am shocked with how fast my items were delivered and when opening the package...it was so neatly wrapped, a lovely note and a lolly pop !! Honestly best experience I have ever had with online shopping !!! ❤❤

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
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Nicole
NicoleSydney, NSW

Zero return policy

published

Be careful before buying anything from this store!!!
You can only return for a credit note. They don’t do exchanges for incorrect sizing. Even though exchange is included in the return slip they supply in the bag...Very misleading. They don’t even offer free shipping to repurchase an item that was returned.
Won’t be purchasing from this store again.

Incentivised Review No
Return Claim MadeYes
Sizing Slightly large
Product Appearance As advertised
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MJ101
MJ101Greater Melbourne (Outer), VIC

Super impressed

published

Super impressed with the customer service, very helpful with sizing, quality products and speedy free express post, totally wrapt. Will be shopping with them again

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
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Mystery Packs!!

published

The products were amazing and so easy to pair with what i already had in my wardrobe, would definitely do the mystery pack again!! xx

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Sizing True to size
Product Appearance As advertised
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Kasey F.
Kasey F.Greater Melbourne (Outer), VIC
  • 3 reviews

Amazing service and products

published

This company are amazing, they ship so quickly and the quality of their products are amazing! Can’t fault them at all!

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
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Julie
JulieGreater Melbourne (Metropolitan), VIC
  • 5 reviews
  • 4 likes

A pleasure buying from you...cannot fault!

published

Purchased a jj sweater and it arrived quickly.
This top is gorgeous! Well made and looks great. So so comfy. I needed to swap for a smaller size so returned and it was back to me in 3 days...wow!
The customer service I received by email was fast and efficient and the way they wrap your item shows they care.
Thankyou....what a lovely shopping experience.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing Slightly large
Product Appearance As advertised
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Meaghan
Meaghan Greater Melbourne (Outer), VIC

Fantastic Service

published

I ordered my products Wednesday morning and received it the next morning. Had a beautiful handwritten note hoping I like my products. Amazing service. Cannot fault

Product Quality
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
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Completely fair and understanding

published

Were more than willing to help me, even paid for return shipping to have my items mended, very fast/efficient and kind. I barely had to wait to get a response. Sometimes things go wrong and these guys did their absolute best to fix it.

Product Quality
3/5
Shipping
4/5
Incentivised Review No
Sizing True to size
Product Appearance As advertised
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Ruth
RuthNorth Western Region, NSW

Just Awesome!

published

Superfast postage and personalised service. More than happy to recommend to anyone. My garment fit beautifully and I will definitely buy again.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
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Details

CategoryOnline Shops and Clothing Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $50.00
Mens / Womens ClothingMens and Womens
Labels Sold Own Label
Buy Now, Pay Later OptionsAfterPay and ZipPay / ZipMoney
Clothing TypeActivewear, General / Everyday and Swimwear
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