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Jean Jail
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No refunds, no return postage, Jean Jail indeed
Hey!
How about a clothing store where the clothes on the rack look different to when you try them on, and as soon as you did try on an item on, you've instantly bought it and you have to pay ten bucks to put it back on the rack and then your 'refund' is in the form of a credit note so you're locked in to repeat the process!
Ever wonder why this clothing store doesn't exist in your local mall?
I'd never have bought if I knew this was what awaited me.
- Product Quality
- Shipping
- Incentivised Review No
- Return Claim MadeYes
- Sizing True to size
- Product Appearance Not as advertised
Such poor quality for expensive price point
Item received was of very poor material and sewing quality - no where near what you would expect for a $90 dress. Material was near see through, stitching was crooked and not finished off properly (gatherings of excessive string), and the colours were extremely different to what is pictured online.
I contacted them to receive a refund as according to the websites policies, these things would class the item at faulty. I was told I could receive a store credit if I returned the item (which would cost me an additional $10).
Will not be buying from here again or recommending to friends.
- Product Quality
- Shipping
- Incentivised Review No
- Return Claim MadeYes
- Sizing Slightly large
- Product Appearance Not as advertised
Extremely disappointing
I received a dress which I believe is faulty. The size tag was ripped off one side which left pulled threads and a small hole on the back which is noticeable. If in store I would not have purchased a faulty item. I was told by customer service that I can pay for the item to be returned for assessment. They may be able to repair or replace item in that case I don’t get refunded my postage. I have to pay extra to get a not faulty item which I thought I ordered in the first place? Absolutely ridiculous. Extremely disappointed. I won’t be shopping ...
Read morehere again. So many other online stores that handle returns in a much more professional manner that offer free returns for refunds etc so I’ve decided instead of paying more money to get it replaced or repaired I’ll just keep the faulty item.- Product Quality
- Shipping
- Incentivised Review No
- Return Claim MadeYes
- Sizing True to size
- Product Appearance Not as advertised
Ridiculous Service And Definitely Not Accommodating !
I placed and order Early in the morning (7.30am) before before operating hours using my Visa card , I wanted to use my zip pay account but as details were stored automatically it by passed the payment area , my mistake ! Once contacting them straight after at 740am via email n live chat requesting my order to be cancelled and refunded , I was told it had already been packed and unable to be cancelled ! The girls where unable to help accommodate my request or even try devise the situation . Poor effort of customer service
- Product Quality
- Incentivised Review No
- Return Claim MadeYes
- Sizing True to size
- Product Appearance Not as advertised
Hi Jen,
We are sorry you had a less than an amazing experience. Unfortunately once orders are placed we are unable to cancel as stated in our policies. We would be more than happy to offer you a stor...
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Details
| Category | Online Shops and Clothing Shops & Brands |
|---|---|
| Offers Free Standard Shipping | Yes |
| Free Standard Shipping Minimum Order Amount | $50.00 |
| Mens / Womens Clothing | Mens and Womens |
| Labels Sold | Own Label |
| Buy Now, Pay Later Options | AfterPay and ZipPay / ZipMoney |
| Clothing Type | Activewear, General / Everyday and Swimwear |
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Hi Georgia,
We are so sorry to hear that you are unhappy with our service! We did request at the time for you to send the item back, and if your item was deemed to have a manufacturers fault you woul...
Read mored have been issued with a refund for the product and postage. In these circumstances we do need to receive the item back before moving forward.