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No refund, no return postage on poor quality items.
I ordered from the site - jeans, tights and two tops, the material in the jeans and tights were horrible, ordered size 6 and it hung off me so wanted refund because I was not interested in buying due to the quality of all the garments. Was told they don’t offer refunds just credit and that I would have to pay return postage. I will never shop here again. I used credit to buy shoes so that I couldn’t get ripped of for quality. I had to wait until they came in in my size for a few weeks though before I could.
The clothing doesn’t wash well, the ...
- Product Quality
- Shipping
- Incentivised Review No
- Sizing Slightly large
- Product Appearance Not as advertised
Small - Gelato Jeans
The jeans ordered looked great online, but in reality the material was not as seen and the sizing was so off. Ordered an AU size 12 and I received what would have been a size 8 but labelled a size 12. Would not purchase again from this website.
- Product Quality
- Incentivised Review No
- Sizing Very small
- Product Appearance Not as advertised
- 3 reviews
- 2 likes
I Had a really bad experience, they do not offer refunds, I've read even if they are at fault and send faulty goods.
BE CAREFUL, what you choose you will be stuck with, a really overpriced item that doesn't fit. I ordered a 6, it was way to big, they don't offer anything smaller than a 6, no refunds and customer service offered no compromise just a store credit so BE VERY CAREFUL before you shop here .
- Product Quality
- Shipping
- Incentivised Review No
- Return Claim MadeNo
- Sizing Very large
- Product Appearance Not as advertised
Hi Nicola,
Apologies we do offer refunds but not for this reason. If a product is faulty this is a different situation and a refund would be issued. We are more than happy to help you to find somethi...
Such poor quality for expensive price point
Item received was of very poor material and sewing quality - no where near what you would expect for a $90 dress. Material was near see through, stitching was crooked and not finished off properly (gatherings of excessive string), and the colours were extremely different to what is pictured online.
I contacted them to receive a refund as according to the websites policies, these things would class the item at faulty. I was told I could receive a store credit if I returned the item (which would cost me an additional $10).
Will not be buying from here again or recommending to friends.
- Product Quality
- Shipping
- Incentivised Review No
- Return Claim MadeYes
- Sizing Slightly large
- Product Appearance Not as advertised
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Details ·
| Category | Online Shops and Clothing Shops & Brands |
|---|---|
| Offers Free Standard Shipping | Yes |
| Free Standard Shipping Minimum Order Amount | $50.00 |
| Mens / Womens Clothing | Mens and Womens |
| Labels Sold | Own Label |
| Buy Now, Pay Later Options | AfterPay and ZipPay / ZipMoney |
| Clothing Type | Activewear, General / Everyday and Swimwear |
Extra Information
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Hi,
Read moreWe have recalled all orders so please return them to us asap. We will have more arriving shortly in the correct sizing. Bella, Customer ServiceSo sorry for the inconvenience,
Unfortunately we had a batch of these jeans that had issues with sizing. ...