Jean Jail

Worst customer service, told me to have the item repaired that was sent faulty & then refused to refund me what it was going to cost to repair the faulty item.
Offered a $10 gift card for a $89.95 item that’s repair was going to cost an extra $25.
Couldn’t care less about the customer or their experience as long as they got to keep the money they “made”.
Certainly won’t be shopping from them again, an absolute joke of a company!

I ordered an Item and it was sent to me faulty missing part of the dress. I then emailed them and requested a refund due to the item being faulty. They told me they could sent the missing part however the dress was also the wrong colour. So I said no and requested a refund. They have no said the dress was not faulty just missing parts. To me that is faulty. How hard is it to refund a customer. LOST MY BUSINESS

Hey!

How about a clothing store where the clothes on the rack look different to when you try them on, and as soon as you did try on an item on, you've instantly bought it and you have to pay ten bucks to put it back on the rack and then your 'refund' is in the form of a credit note so you're locked in to repeat the process!

Ever wonder why this clothing store doesn't exist in your local mall?

I'd never have bought if I knew this was what awaited me.

Item received was of very poor material and sewing quality - no where near what you would expect for a $90 dress. Material was near see through, stitching was crooked and not finished off properly (gatherings of excessive string), and the colours were extremely different to what is pictured online.

I contacted them to receive a refund as according to the websites policies, these things would class the item at faulty. I was told I could receive a store credit if I returned the item (which would cost me an additional $10).

Will not be buying from here again or recommending to friends.

Love jean jail, love the design and quality of their cloths. Only if they didn’t charge long standing customers $10 to send an item back to size up or down. Get with the times, almost every clothing company I deal with offer free returns for sizing which is how it should be for online shopping!

Be careful before buying anything from this store!!!
You can only return for a credit note. They don’t do exchanges for incorrect sizing. Even though exchange is included in the return slip they supply in the bag...Very misleading. They don’t even offer free shipping to repurchase an item that was returned.
Won’t be purchasing from this store again.

Packaging - Perfect , Delivery - perfect, Items - Beautiful no doubt, but if the item doesn't suit you and you wish to return it for a REFUND, not possible a credit or exchange only. "Their policy" which is illegal, they do not refund!!!! How does that happen in this day and age? GREED!!!!

I’ve been a regular buyer from this company but not anymore!!
I purchased jeans that were too small so
I returned them, they didn’t have my size in stock .. so you’d think they give you a refund right?
Nope :.. they insisted I can’t have a refund and must exchange!!
In these times ... businesses shouldn’t be allowed to do things like this !!

I purchased a jumper in my usual size however the shoulder was too wide for me and the length shorter than it looked in the website photo. I immediately repacked it as received back into the original packaging and paid around $10 to return to Jean Jail. They received the item and gave me a credit note for my $70 purchase, to spend within 12mths. I emailed back to say that I would prefer a refund but they said it is against store policy for an incorrect fit. Well when you are buying online without trying things on, it is pretty impossible to guess that something is going to be the right fit for you...especially if it's a brand you haven't purchased before! This has definitely put me off Jean Jail and I would not purchase from them again.

Incredibly easy to find the top I was looking for!! So many options and amazing brands! The top I ordered was here before I knew it, and it came wrapped beautifully!

I've purchased from Jean Jail numerous times in the past. Postage is always super quick. Their returns process is simple. Items are extrememly good qualityand last a long time. Regularly browsing the Jean Jail site for new purhcases :)

Flexible payment options. Speedy delivery. Personalised packaging. Return labels. And I loved how supportive JJ was with returns process after I picked the wrong size ... thanks guys! I’ll be back. Lauren.

Have recommended Jean Jail to so many of my WA friends and family, quickest postage and AMAZING choice of products! Easy to navigate, great range of products & clothing & shoes are FABULOUS quality!! Thanks for your amazing service!

I’m so glad I came across Jean Jail. I purchased on Monday night and my order was delivered Wednesday. Great service and great brands. Will be purchasing from here again :)

I love Jeanjail - so on trend & affordable. I am also addicted to the Jean Jail kids site too- sooo many cute things!!! Super fast post on everything, also once had to return something and got a store credit really quickly, was just so easy.