Reviewer Photos & Videos
No refund, no return postage on poor quality items.
I ordered from the site - jeans, tights and two tops, the material in the jeans and tights were horrible, ordered size 6 and it hung off me so wanted refund because I was not interested in buying due to the quality of all the garments. Was told they don’t offer refunds just credit and that I would have to pay return postage. I will never shop here again. I used credit to buy shoes so that I couldn’t get ripped of for quality. I had to wait until they came in in my size for a few weeks though before I could.
The clothing doesn’t wash well, the ...
Small - Gelato Jeans
The jeans ordered looked great online, but in reality the material was not as seen and the sizing was so off. Ordered an AU size 12 and I received what would have been a size 8 but labelled a size 12. Would not purchase again from this website.
FAULTY ITEM then refused a refund
I ordered an Item and it was sent to me faulty missing part of the dress. I then emailed them and requested a refund due to the item being faulty. They told me they could sent the missing part however the dress was also the wrong colour. So I said no and requested a refund. They have no said the dress was not faulty just missing parts. To me that is faulty. How hard is it to refund a customer. LOST MY BUSINESS
Difficult and no sizes
Ordered a pair of skinny stretch jeans and sized down as Jean jail recommended. The jeans were so tight I returned them to get a credit. Now there seems to be no sizes in most of their stock to buy anything. Disappointing experience with this company.
Such poor quality for expensive price point
Item received was of very poor material and sewing quality - no where near what you would expect for a $90 dress. Material was near see through, stitching was crooked and not finished off properly (gatherings of excessive string), and the colours were extremely different to what is pictured online.
I contacted them to receive a refund as according to the websites policies, these things would class the item at faulty. I was told I could receive a store credit if I returned the item (which would cost me an additional $10).
Will not be buying from here again or recommending to friends.
Great top quality cloths
Love jean jail, love the design and quality of their cloths. Only if they didn’t charge long standing customers $10 to send an item back to size up or down. Get with the times, almost every clothing company I deal with offer free returns for sizing which is how it should be for online shopping!
Zero return policy
Be careful before buying anything from this store!!!
You can only return for a credit note. They don’t do exchanges for incorrect sizing. Even though exchange is included in the return slip they supply in the bag...Very misleading. They don’t even offer free shipping to repurchase an item that was returned.
Won’t be purchasing from this store again.
A pleasure buying from you...cannot fault!
Purchased a jj sweater and it arrived quickly.
This top is gorgeous! Well made and looks great. So so comfy. I needed to swap for a smaller size so returned and it was back to me in 3 days...wow!
The customer service I received by email was fast and efficient and the way they wrap your item shows they care.
Thankyou....what a lovely shopping experience.
Refund Policy is non existant be careful before you buy
Packaging - Perfect , Delivery - perfect, Items - Beautiful no doubt, but if the item doesn't suit you and you wish to return it for a REFUND, not possible a credit or exchange only. "Their policy" which is illegal, they do not refund!!!! How does that happen in this day and age? GREED!!!!
Terrible! Very poor quality!
Purchased a pair of Camila Indigo Stripe Pant. Complete waste of money. Cheaply made, tissue thin material, see through. For $69.95, I wouldn't pay $2.00! What is shown on the various computer sites is nothing but false advertising and a misrepresentation of the actual quality. Disappointed is an understatement. The quality is that bad I'm not even going to bother with the costly / time consuming exchange process; why would I exchange rubbish for more rubbish?
Don’t buy anything from them !!!!
I’ve been a regular buyer from this company but not anymore!!
I purchased jeans that were too small so
I returned them, they didn’t have my size in stock .. so you’d think they give you a refund right?
Nope :.. they insisted I can’t have a refund and must exchange!!
In these times ... businesses shouldn’t be allowed to do things like this !!
Bad returns policy - wrong fit
I purchased a jumper in my usual size however the shoulder was too wide for me and the length shorter than it looked in the website photo. I immediately repacked it as received back into the original packaging and paid around $10 to return to Jean Jail. They received the item and gave me a credit note for my $70 purchase, to spend within 12mths. I emailed back to say that I would prefer a refund but they said it is against store policy for an incorrect fit. Well when you are buying online without trying things on, it is pretty impossible to guess that something is going to be the right fit for you...especially if it's a brand you haven't purchased before! This has definitely put me off Jean Jail and I would not purchase from them again.
Such great service and amazing quality!
First time purchasing and absolutely loved my items. I only bought a few basic, but the fabric and quality is amazing. The pants are super comfy and tops have such a nice feel. Such super fast service also, even during these unprecedented times, Jean Jail dispatched my order so quickly. Thank you for wonderful service, will continue to shop from Jean Jail in the future. One happy customer!
Checks all the boxes
Jean jail’s web site is super easy to navigate, has super quick delivery time and quality clothing for every occasion. Ticks all my online shopping boxes. Thanks so much for my new coat
The reviewer stated that an incentive was offered for this review
Brought the Bailey Ripped Jeans. Super comfortable- would recommend going down a size as it was bigger sizing. Parcel arrived quickly and Jean Jail was quick with contact. Highly reccomend.
The reviewer stated that an incentive was offered for this review
Questions & Answers
Sorry, there are no questions yet.
Get an answer from our members and Jean Jail representatives
|Category||Online Shops and Clothing Shops & Brands|
|Offers Free Standard Shipping||Yes|
|Free Standard Shipping Minimum Order Amount||$50.00|
|Mens / Womens Clothing||Mens and Womens|
|Labels Sold||Own Label|
|Buy Now, Pay Later Options||AfterPay and ZipPay / ZipMoney|
|Clothing Type||Activewear, General / Everyday and Swimwear|
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.