1 photo
Jean Jail
4.4 from 354 reviews · View Statistics
See the Best Clothing Shops & Brands in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by Jean Jail

Reviews

2.3
9 reviews
Previous
Clear all
Next

Reviewer Photos & Videos

  • Thumbnail
  • Thumbnail

Great communication and easy return

published

I needed to return items due to incorrect size. JJ made it so easy to do this and provide me a gift voucher credit. Very happy as no hassle whatsoever.

  • Incentivised Review No
  • Return Claim MadeYes
  • Sizing Very small
Jean Jail
Jean J.Jean JailSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Tenealle S.
Tenealle S.South East Queensland, QLD

FAULTY ITEM then refused a refund

published

I ordered an Item and it was sent to me faulty missing part of the dress. I then emailed them and requested a refund due to the item being faulty. They told me they could sent the missing part however the dress was also the wrong colour. So I said no and requested a refund. They have no said the dress was not faulty just missing parts. To me that is faulty. How hard is it to refund a customer. LOST MY BUSINESS

  • Product Quality
  • Shipping
  • Incentivised Review No
  • Return Claim MadeYes
  • Sizing Slightly small
  • Product Appearance Not as advertised
Similar opinion? Write a review on ProductReview.com.au!
SophieB
SophieBSouth East Queensland, QLD

Such poor quality for expensive price point

published

Item received was of very poor material and sewing quality - no where near what you would expect for a $90 dress. Material was near see through, stitching was crooked and not finished off properly (gatherings of excessive string), and the colours were extremely different to what is pictured online.

I contacted them to receive a refund as according to the websites policies, these things would class the item at faulty. I was told I could receive a store credit if I returned the item (which would cost me an additional $10).

Will not be buying from here again or recommending to friends.

  • Thumbnail
  • Thumbnail
  • Product Quality
  • Shipping
  • Incentivised Review No
  • Return Claim MadeYes
  • Sizing Slightly large
  • Product Appearance Not as advertised
Similar opinion? Write a review on ProductReview.com.au!
Sarah
SarahRichmond-Tweed, NSW
  • 2 reviews
  • 1 like

Great top quality cloths

published

Love jean jail, love the design and quality of their cloths. Only if they didn’t charge long standing customers $10 to send an item back to size up or down. Get with the times, almost every clothing company I deal with offer free returns for sizing which is how it should be for online shopping!

  • Product Quality
  • Shipping
  • Incentivised Review No
  • Return Claim MadeYes
  • Sizing Slightly small
  • Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!
Clothing Shops & Brands

Find out how Jean Jail compares to other Clothing Shops & Brands

Know better, choose better.

Compare all
Nicole
NicoleSydney, NSW

Zero return policy

published

Be careful before buying anything from this store!!!
You can only return for a credit note. They don’t do exchanges for incorrect sizing. Even though exchange is included in the return slip they supply in the bag...Very misleading. They don’t even offer free shipping to repurchase an item that was returned.
Won’t be purchasing from this store again.

  • Incentivised Review No
  • Return Claim MadeYes
  • Sizing Slightly large
  • Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!
Gerri C.
Gerri C.Sydney, NSW

Refund Policy is non existant be careful before you buy

published

Packaging - Perfect , Delivery - perfect, Items - Beautiful no doubt, but if the item doesn't suit you and you wish to return it for a REFUND, not possible a credit or exchange only. "Their policy" which is illegal, they do not refund!!!! How does that happen in this day and age? GREED!!!!

  • Product Quality
  • Shipping
  • Incentivised Review No
  • Return Claim MadeYes
  • Sizing Slightly large
  • Product Appearance As advertised
Jean Jail
Jean J.Jean JailSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Carly R.
Carly R.Mid North Coast, NSW

Don’t buy anything from them !!!!

published

I’ve been a regular buyer from this company but not anymore!!
I purchased jeans that were too small so
I returned them, they didn’t have my size in stock .. so you’d think they give you a refund right?
Nope :.. they insisted I can’t have a refund and must exchange!!
In these times ... businesses shouldn’t be allowed to do things like this !!

  • Incentivised Review No
  • Return Claim MadeYes
  • Sizing Slightly small
Jean Jail
Jean J.Jean JailSend a private message
Carly R.
Carly R.
Similar opinion? Write a review on ProductReview.com.au!
Pam H
Pam HMetropolitan Adelaide, SA
  • 3 reviews
  • 1 like
  • Verified

Bad returns policy - wrong fit

published

I purchased a jumper in my usual size however the shoulder was too wide for me and the length shorter than it looked in the website photo. I immediately repacked it as received back into the original packaging and paid around $10 to return to Jean Jail. They received the item and gave me a credit note for my $70 purchase, to spend within 12mths. I emailed back to say that I would prefer a refund but they said it is against store policy for an incorrect fit. Well when you are buying online without trying things on, it is pretty impossible to guess that something is going to be the right fit for you...especially if it's a brand you haven't purchased before! This has definitely put me off Jean Jail and I would not purchase from them again.

  • Product Quality
  • Incentivised Review No
  • Return Claim MadeYes
  • Sizing Slightly large
  • Product Appearance As advertised
Jean Jail
Jean J.Jean JailSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Krystal L.
Krystal L.Goulburn Valley, VIC

Best website for on trend wear for the whole family!

published

I love Jeanjail - so on trend & affordable. I am also addicted to the Jean Jail kids site too- sooo many cute things!!! Super fast post on everything, also once had to return something and got a store credit really quickly, was just so easy.

  • Product Quality
  • Shipping
  • Return Claim MadeYes
  • Sizing Slightly large
  • Product Appearance As advertised
Jean Jail
Jean J.Jean JailSend a private message
Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Clothing Shops & Brands

Find out how Jean Jail compares to other Clothing Shops & Brands

Know better, choose better.

Compare all

Questions & Answers

Sorry, there are no questions yet.

Get an answer from our members and Jean Jail representatives

Details

CategoryOnline Shops and Clothing Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $50.00
Mens / Womens ClothingMens and Womens
Labels Sold Own Label
Buy Now, Pay Later OptionsAfterPay and ZipPay / ZipMoney
Clothing TypeActivewear, General / Everyday and Swimwear
Visit official website

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.