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Jean Jail
No refund, no return postage on poor quality items.
I ordered from the site - jeans, tights and two tops, the material in the jeans and tights were horrible, ordered size 6 and it hung off me so wanted refund because I was not interested in buying due to the quality of all the garments. Was told they don’t offer refunds just credit and that I would have to pay return postage. I will never shop here again. I used credit to buy shoes so that I couldn’t get ripped of for quality. I had to wait until they came in in my size for a few weeks though before I could.
The clothing doesn’t wash well, the ...
- 3 reviews
- 2 likes
I Had a really bad experience, they do not offer refunds, I've read even if they are at fault and send faulty goods.
BE CAREFUL, what you choose you will be stuck with, a really overpriced item that doesn't fit. I ordered a 6, it was way to big, they don't offer anything smaller than a 6, no refunds and customer service offered no compromise just a store credit so BE VERY CAREFUL before you shop here .
FAULTY ITEM then refused a refund
I ordered an Item and it was sent to me faulty missing part of the dress. I then emailed them and requested a refund due to the item being faulty. They told me they could sent the missing part however the dress was also the wrong colour. So I said no and requested a refund. They have no said the dress was not faulty just missing parts. To me that is faulty. How hard is it to refund a customer. LOST MY BUSINESS
Terrible! Very poor quality!
Purchased a pair of Camila Indigo Stripe Pant. Complete waste of money. Cheaply made, tissue thin material, see through. For $69.95, I wouldn't pay $2.00! What is shown on the various computer sites is nothing but false advertising and a misrepresentation of the actual quality. Disappointed is an understatement. The quality is that bad I'm not even going to bother with the costly / time consuming exchange process; why would I exchange rubbish for more rubbish?
Hi Jodi,
We are so sorry to hear you are so disappointed! These are one of our most popular pants and we are so surprised to hear this. We do have heavier weight pants, these might suit you better. P...
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Details
| Category | Online Shops and Clothing Shops & Brands |
|---|---|
| Offers Free Standard Shipping | Yes |
| Free Standard Shipping Minimum Order Amount | $50.00 |
| Mens / Womens Clothing | Mens and Womens |
| Labels Sold | Own Label |
| Buy Now, Pay Later Options | AfterPay and ZipPay / ZipMoney |
| Clothing Type | Activewear, General / Everyday and Swimwear |
Extra Information
Jean Jail is a ProductReview.com.au Awards Winner for 2020
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Hi Nicola,
Read moreng else you love to spend your credit note on. Please get in contact with our customer service team and they can help your find the perfect item. Kindest regards,Apologies we do offer refunds but not for this reason. If a product is faulty this is a different situation and a refund would be issued. We are more than happy to help you to find somethi...