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Jean Jail
4.5 from 321 reviews · View Statistics
See the Best Clothing Shops & Brands in 2021 as rated by Australians on ProductReview.com.au.
Listing monitored by Jean Jail

Reviews

3.4
17 reviews
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Sarah
SarahRichmond-Tweed, NSW
  • 2 reviews
  • 1 like

Great top quality cloths

published

Love jean jail, love the design and quality of their cloths. Only if they didn’t charge long standing customers $10 to send an item back to size up or down. Get with the times, almost every clothing company I deal with offer free returns for sizing which is how it should be for online shopping!

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
Nicole
NicoleSydney, NSW

Zero return policy

published

Be careful before buying anything from this store!!!
You can only return for a credit note. They don’t do exchanges for incorrect sizing. Even though exchange is included in the return slip they supply in the bag...Very misleading. They don’t even offer free shipping to repurchase an item that was returned.
Won’t be purchasing from this store again.

Incentivised Review No
Return Claim MadeYes
Sizing Slightly large
Product Appearance As advertised
Gerri C.
Gerri C.Sydney, NSW

Refund Policy is non existant be careful before you buy

published

Packaging - Perfect , Delivery - perfect, Items - Beautiful no doubt, but if the item doesn't suit you and you wish to return it for a REFUND, not possible a credit or exchange only. "Their policy" which is illegal, they do not refund!!!! How does that happen in this day and age? GREED!!!!

Product Quality
4/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly large
Product Appearance As advertised
Jean Jail
Jean J.Jean Jail
Carly R.
Carly R.Mid North Coast, NSW

Don’t buy anything from them !!!!

published

I’ve been a regular buyer from this company but not anymore!!
I purchased jeans that were too small so
I returned them, they didn’t have my size in stock .. so you’d think they give you a refund right?
Nope :.. they insisted I can’t have a refund and must exchange!!
In these times ... businesses shouldn’t be allowed to do things like this !!

Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Jean Jail
Jean J.Jean Jail
Carly R.
Carly R.
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Jean Jail are amazing! Ordered something on Thursday, it arrived at my office before I did on Friday!!

published

Incredibly easy to find the top I was looking for!! So many options and amazing brands! The top I ordered was here before I knew it, and it came wrapped beautifully!

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
Jean Jail
Jean J.Jean Jail

Thank you so much Brooke fo such a fantastic review!! We are so glad you received your top and loved the wrapping! Thank you for your support we really appreciate it!

Brooke I.
Brooke I.Perth, WA

Great service

published

I've purchased from Jean Jail numerous times in the past. Postage is always super quick. Their returns process is simple. Items are extrememly good qualityand last a long time. Regularly browsing the Jean Jail site for new purhcases :)

Product Quality
5/5
Shipping
5/5
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
Jean Jail
Jean J.Jean Jail

Thank you for such a lovely review Brooke!! We are so happy to hear you love all things Jean Jail! Kindest, Sarah xo

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The reviewer stated that an incentive was offered for this review

Lauren C.
Lauren C.Western District, VIC

5 stars

published

Flexible payment options. Speedy delivery. Personalised packaging. Return labels. And I loved how supportive JJ was with returns process after I picked the wrong size ... thanks guys! I’ll be back. Lauren.

Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
Jean Jail
Jean J.Jean Jail
Carla V.
Carla V.Goldfields, WA

Amazing service even to WA!

published

Have recommended Jean Jail to so many of my WA friends and family, quickest postage and AMAZING choice of products! Easy to navigate, great range of products & clothing & shoes are FABULOUS quality!! Thanks for your amazing service!

Product Quality
5/5
Shipping
5/5
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
Jean Jail
Jean J.Jean Jail

Wow!! What an amazing review!! Thanks so much Carla! :D We are so happy to hear that you love all things Jean Jail and your experience was nothing but amazing!! We cannot wait to have you shop with us again soon! Kindest, Ella xox

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The reviewer stated that an incentive was offered for this review

Melissa Sims
Melissa Sims
  • 2 reviews

Love Jean Jail

published

I’m so glad I came across Jean Jail. I purchased on Monday night and my order was delivered Wednesday. Great service and great brands. Will be purchasing from here again :)

Product Quality
5/5
Shipping
5/5
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
Jean Jail
Jean J.Jean Jail

Thank you Melissa for such a fantastic review!! We are so pleased that you received your parcel quickly! We cannot wait to have you shop with us again soon! Kindest, Sara xo

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The reviewer stated that an incentive was offered for this review

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Krystal L.
Krystal L.Goulburn Valley, VIC

Best website for on trend wear for the whole family!

published

I love Jeanjail - so on trend & affordable. I am also addicted to the Jean Jail kids site too- sooo many cute things!!! Super fast post on everything, also once had to return something and got a store credit really quickly, was just so easy.

Product Quality
5/5
Shipping
5/5
Return Claim MadeYes
Sizing Slightly large
Product Appearance As advertised
Jean Jail
Jean J.Jean Jail
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The reviewer stated that an incentive was offered for this review

Jess B.
Jess B.Gippsland, VIC
  • 3 reviews

Saves me from being social!

published

The site was so easy to navigate.
Amazing range of clothes, shoes, accessories for men, women and children.
They explain the sizing great so i never have to send anything back.
I buy from Jean Jail very frequently and have no plans on stopping.
The shipping is prompt and I live in rural Victoria.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
Jean Jail
Jean J.Jean Jail
treena
treenaMetropolitan Adelaide, SA
  • 6 reviews
  • 1 like

THE BEST SHOP!!!

published

I love Jean Jail there clothes are great, the shipping is fast and the quality is also amazing.
The products I have brought were jeans and there always true too size and dont fade at all.

Product Quality
5/5
Shipping
5/5
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
Jean Jail
Jean J.Jean Jail

What a great review! Thanks a tonne Treena. :D We're so pleased to hear you love all your orders. Looking forward to providing more positive experiences in the future! xo

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The reviewer stated that an incentive was offered for this review

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Joey
JoeySouth East Queensland, QLD
  • 2 reviews

Why shop anywhere else

published

Huge range of clothing in all sizes that are on point quality. Online service easy to navigate and has a fast delivery service. Contacting store for info is a pleasure. Overall rating from myself is 10/10, simply A1.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Sizing Very large
Product Appearance As advertised
Jean Jail
Jean J.Jean Jail

Hi Joey,
Thank you for such an amazing review! We are glad you find our site easy to navigate and that your parcels arrive promptly. We cannot wait to have you shop with us again soon! Kindest Jean Jail

Georgia
GeorgiaTasmania

Extremely disappointing

published
Product Quality
1/5
Shipping
3/5
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance Not as advertised
Jean Jail
Jean J.Jean Jail
Jen
JenSydney, NSW

Ridiculous Service And Definitely Not Accommodating !

published

I placed and order Early in the morning (7.30am) before before operating hours using my Visa card , I wanted to use my zip pay account but as details were stored automatically it by passed the payment area , my mistake ! Once contacting them straight after at 740am via email n live chat requesting my order to be cancelled and refunded , I was told it had already been packed and unable to be cancelled ! The girls where unable to help accommodate my request or even try devise the situation . Poor effort of customer service

Product Quality
1/5
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance Not as advertised
Jean Jail
Jean J.Jean Jail

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Details

CategoryOnline Shops and Clothing Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $50.00
Mens / Womens ClothingMens and Womens
Labels Sold Own Label
Buy Now, Pay Later OptionsAfterPay and ZipPay / ZipMoney
Clothing TypeActivewear, General / Everyday and Swimwear
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