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Jean Jail
4.4 from 334 reviews · View Statistics
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Reviews

2.1
13 reviews
5
(3)
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Penny
PennyPerth, WA
  • 2 reviews
  • 2 likes

Cheap material. Dress fell apart in wash

published

My parents bought me a dress from here for Christmas. It looked nice and fit well but after washing it for the first time (as per washing instructions) I noticed it had a huge hole in it. I contacted Jean Jail who were apologetic however refused to refund me, instead offering me $10 to get the dress fixed. As the dress was irreparable I declined. Very disappointing as the dress cost $80-$90 and you would expect a dress that price to be able to be worn more than once. My parents don’t have a lot of money and this was their big Christmas present to me. They were so sad that their money was wasted. Please be careful when shopping here as the prices are marked up ridiculously for what you are getting.

Product Quality
1/5
Shipping
3/5
Incentivised Review No
Sizing True to size
Product Appearance Not as advertised
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SophieB
SophieBSouth East Queensland, QLD

Such poor quality for expensive price point

published

Item received was of very poor material and sewing quality - no where near what you would expect for a $90 dress. Material was near see through, stitching was crooked and not finished off properly (gatherings of excessive string), and the colours were extremely different to what is pictured online.

I contacted them to receive a refund as according to the websites policies, these things would class the item at faulty. I was told I could receive a store credit if I returned the item (which would cost me an additional $10).

Will not be buying from here again or recommending to friends.

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Product Quality
1/5
Shipping
3/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly large
Product Appearance Not as advertised
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Sophie
SophiePerth, WA
  • 8 reviews
  • 1 like

Obsessed with Jean Jail!

published

Every order I have received has been perfection! I live in WA and always receive my orders within a couple of days. I know the Jean Jail team is always working hard to have orders hand packed with love and out to their clients. Incredible service and beautiful selection on offer. By far one of my favourite stores xx

Product Quality
5/5
Shipping
5/5
Return Claim MadeNo
Sizing True to size
Product Appearance Not as advertised
Jean Jail
Jean J.Jean JailSend a private message
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The reviewer stated that an incentive was offered for this review

D-J B.
D-J B.Sydney, NSW
  • 2 reviews
  • 1 like

Amazing quality

published

Quality of the clothing is AMAZING. Price is reasonable and the sales are exciting. I have ordered a few times through this company and the customer service is excellent. The range is quite extensive and thats all an online shopper wants

Product Quality
5/5
Shipping
5/5
Return Claim MadeNo
Sizing True to size
Product Appearance Not as advertised
Jean Jail
Jean J.Jean JailSend a private message

Hi D-J B, thanks for taking the time to leave this amazing review! We love having you as a customer xo

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Ellie Armstrong
Ellie ArmstrongGreater Melbourne (Outer), VIC

Just the best xx

published

I’ve always shopped with Jean Jail when needing a new additions to my wardrobe. The best quality, true to size items - i could spend my whole weeks wage here if I could! Always recommending them - love everything they have.
Thanks so much Jean Jail team xx

Product Quality
5/5
Return Claim MadeNo
Sizing True to size
Product Appearance Not as advertised
Jean Jail
Jean J.Jean JailSend a private message

Hi Ellie,
Thank you for such an amazing review!! We are so glad you love shopping Jean Jail!!
Can't wait to have you shop with us again soon! Sarah xo

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The reviewer stated that an incentive was offered for this review

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Details

CategoryOnline Shops and Clothing Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $50.00
Mens / Womens ClothingMens and Womens
Labels Sold Own Label
Buy Now, Pay Later OptionsAfterPay and ZipPay / ZipMoney
Clothing TypeActivewear, General / Everyday and Swimwear
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