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Jean Jail
Zero return policy
Be careful before buying anything from this store!!!
You can only return for a credit note. They don’t do exchanges for incorrect sizing. Even though exchange is included in the return slip they supply in the bag...Very misleading. They don’t even offer free shipping to repurchase an item that was returned.
Won’t be purchasing from this store again.
- Incentivised Review No
- Return Claim MadeYes
- Sizing Slightly large
- Product Appearance As advertised
Refund Policy is non existant be careful before you buy
Packaging - Perfect , Delivery - perfect, Items - Beautiful no doubt, but if the item doesn't suit you and you wish to return it for a REFUND, not possible a credit or exchange only. "Their policy" which is illegal, they do not refund!!!! How does that happen in this day and age? GREED!!!!
- Product Quality
- Shipping
- Incentivised Review No
- Return Claim MadeYes
- Sizing Slightly large
- Product Appearance As advertised
- 3 reviews
- 1 like
- Verified
Bad returns policy - wrong fit
I purchased a jumper in my usual size however the shoulder was too wide for me and the length shorter than it looked in the website photo. I immediately repacked it as received back into the original packaging and paid around $10 to return to Jean Jail. They received the item and gave me a credit note for my $70 purchase, to spend within 12mths. I emailed back to say that I would prefer a refund but they said it is against store policy for an incorrect fit. Well when you are buying online without trying things on, it is pretty impossible to guess that something is going to be the right fit for you...especially if it's a brand you haven't purchased before! This has definitely put me off Jean Jail and I would not purchase from them again.
- Product Quality
- Incentivised Review No
- Return Claim MadeYes
- Sizing Slightly large
- Product Appearance As advertised
Hi Pam,
So sorry to hear you weren't happy with your product. We usually have 80-100 new arrivals dropping weekly and are happy to help you out with selecting something that you will love either via ...
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Details
| Category | Online Shops and Clothing Shops & Brands |
|---|---|
| Offers Free Standard Shipping | Yes |
| Free Standard Shipping Minimum Order Amount | $50.00 |
| Mens / Womens Clothing | Mens and Womens |
| Labels Sold | Own Label |
| Buy Now, Pay Later Options | AfterPay and ZipPay / ZipMoney |
| Clothing Type | Activewear, General / Everyday and Swimwear |
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Hi Gerri,
Read more refund is available. If you have received a credit, this credit does last for up to 3 years. We apologise if you are unhappy with this resolution but we are glad the the item was beautiful and the packaging and delivery were perfect.Sorry we do not provide a refund when you change your mind (incorrect size is selected ect) which is mentioned in our policies. In the instance that the item is faulty or not as described a...