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FAULTY ITEM then refused a refund
I ordered an Item and it was sent to me faulty missing part of the dress. I then emailed them and requested a refund due to the item being faulty. They told me they could sent the missing part however the dress was also the wrong colour. So I said no and requested a refund. They have no said the dress was not faulty just missing parts. To me that is faulty. How hard is it to refund a customer. LOST MY BUSINESS
Such poor quality for expensive price point
Item received was of very poor material and sewing quality - no where near what you would expect for a $90 dress. Material was near see through, stitching was crooked and not finished off properly (gatherings of excessive string), and the colours were extremely different to what is pictured online.
I contacted them to receive a refund as according to the websites policies, these things would class the item at faulty. I was told I could receive a store credit if I returned the item (which would cost me an additional $10).
Will not be buying from here again or recommending to friends.
Great top quality cloths
Love jean jail, love the design and quality of their cloths. Only if they didn’t charge long standing customers $10 to send an item back to size up or down. Get with the times, almost every clothing company I deal with offer free returns for sizing which is how it should be for online shopping!
Zero return policy
Be careful before buying anything from this store!!!
You can only return for a credit note. They don’t do exchanges for incorrect sizing. Even though exchange is included in the return slip they supply in the bag...Very misleading. They don’t even offer free shipping to repurchase an item that was returned.
Won’t be purchasing from this store again.
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Refund Policy is non existant be careful before you buy
Packaging - Perfect , Delivery - perfect, Items - Beautiful no doubt, but if the item doesn't suit you and you wish to return it for a REFUND, not possible a credit or exchange only. "Their policy" which is illegal, they do not refund!!!! How does that happen in this day and age? GREED!!!!
Don’t buy anything from them !!!!
I’ve been a regular buyer from this company but not anymore!!
I purchased jeans that were too small so
I returned them, they didn’t have my size in stock .. so you’d think they give you a refund right?
Nope :.. they insisted I can’t have a refund and must exchange!!
In these times ... businesses shouldn’t be allowed to do things like this !!
Bad returns policy - wrong fit
I purchased a jumper in my usual size however the shoulder was too wide for me and the length shorter than it looked in the website photo. I immediately repacked it as received back into the original packaging and paid around $10 to return to Jean Jail. They received the item and gave me a credit note for my $70 purchase, to spend within 12mths. I emailed back to say that I would prefer a refund but they said it is against store policy for an incorrect fit. Well when you are buying online without trying things on, it is pretty impossible to guess that something is going to be the right fit for you...especially if it's a brand you haven't purchased before! This has definitely put me off Jean Jail and I would not purchase from them again.
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|Category||Online Shops and Clothing Shops & Brands|
|Offers Free Standard Shipping||Yes|
|Free Standard Shipping Minimum Order Amount||$50.00|
|Mens / Womens Clothing||Mens and Womens|
|Labels Sold||Own Label|
|Buy Now, Pay Later Options||AfterPay and ZipPay / ZipMoney|
|Clothing Type||Activewear, General / Everyday and Swimwear|
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