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Jean Jail
4.4 from 334 reviews · View Statistics
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ITAL
ITALPerth, WA
  • 2 reviews
  • 2 likes

Difficult and no sizes

published

Ordered a pair of skinny stretch jeans and sized down as Jean jail recommended. The jeans were so tight I returned them to get a credit. Now there seems to be no sizes in most of their stock to buy anything. Disappointing experience with this company.

Product Quality
4/5
Shipping
3/5
Incentivised Review No
Return Claim MadeNo
Sizing Very small
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SophieB
SophieBSouth East Queensland, QLD

Such poor quality for expensive price point

published

Item received was of very poor material and sewing quality - no where near what you would expect for a $90 dress. Material was near see through, stitching was crooked and not finished off properly (gatherings of excessive string), and the colours were extremely different to what is pictured online.

I contacted them to receive a refund as according to the websites policies, these things would class the item at faulty. I was told I could receive a store credit if I returned the item (which would cost me an additional $10).

Will not be buying from here again or recommending to friends.

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Product Quality
1/5
Shipping
3/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly large
Product Appearance Not as advertised
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Sarah
SarahRichmond-Tweed, NSW
  • 2 reviews
  • 1 like

Great top quality cloths

published

Love jean jail, love the design and quality of their cloths. Only if they didn’t charge long standing customers $10 to send an item back to size up or down. Get with the times, almost every clothing company I deal with offer free returns for sizing which is how it should be for online shopping!

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
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Bree
Bree
  • 2 reviews

Loved my jumper

published

Love my jumper! Postage was fast, Only issue the sizes are not true, I ordered a 12 but it was more like an 8 or so, if your bigger I suggest getting the biggest size

Product Quality
4/5
Shipping
5/5
Incentivised Review No
Sizing Very small
Jean Jail
Jean J.Jean JailSend a private message
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Pam H
Pam HMetropolitan Adelaide, SA
  • 3 reviews
  • 1 like
  • Verified

Bad returns policy - wrong fit

published

I purchased a jumper in my usual size however the shoulder was too wide for me and the length shorter than it looked in the website photo. I immediately repacked it as received back into the original packaging and paid around $10 to return to Jean Jail. They received the item and gave me a credit note for my $70 purchase, to spend within 12mths. I emailed back to say that I would prefer a refund but they said it is against store policy for an incorrect fit. Well when you are buying online without trying things on, it is pretty impossible to guess that something is going to be the right fit for you...especially if it's a brand you haven't purchased before! This has definitely put me off Jean Jail and I would not purchase from them again.

Product Quality
5/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly large
Product Appearance As advertised
Jean Jail
Jean J.Jean JailSend a private message
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Very good

published

Items where what I expected this has been the first time I ordered from this on line shopping. I will most likely purchase from you guys again. Thank you again

Sizing Slightly large
Product Appearance As advertised
Jean Jail
Jean J.Jean JailSend a private message

Thank you for your review Marinella!! We value you as a customer and hope that we can keep providing you with amazing experiences next time you purchase with us. We value you as a customer and cannot wait to have you shop with us again!!

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The reviewer stated that an incentive was offered for this review

Hayley R.
Hayley R.
  • 2 reviews

Elwood hoodies

published

Love Elwood hoodies by Jean Jail. Cosy and cute! Not baggy or unflattering. I have been gifted one every year for my birthday for the last 2 years. I always request one!! Love them!

Sizing Slightly small
Jean Jail
Jean J.Jean JailSend a private message

Hi Hayley,
Thank you for such an amazing review!! We all love Elwood hoodies they are amazing quality and super comfy!! We cannot wait to see you in more Elwood in the future. Thank you again for your support it means so much to us! xox

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The reviewer stated that an incentive was offered for this review

I really like a lot of jean jails brands and clothes they stock but wish there was less synthetic clothes.

published

Easy to navigate the store and find what i want. Semi satisfied with range of products, need more natural fibres that are sustainably made. Fairly good quality products, but need more natural fibres, the synthetic clothes are worse quality and also terrible for the environment.

Product Quality
3/5
Return Claim MadeNo
Sizing Slightly large
Product Appearance As advertised
Jean Jail
Jean J.Jean JailSend a private message

Hi Cat, thank you so much for your review!
This is something that we will take on board and is something we are working towards currently a more sustainable business. Thank you for supporting us. Kindest Sarah xx

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The reviewer stated that an incentive was offered for this review

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Details

CategoryOnline Shops and Clothing Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $50.00
Mens / Womens ClothingMens and Womens
Labels Sold Own Label
Buy Now, Pay Later OptionsAfterPay and ZipPay / ZipMoney
Clothing TypeActivewear, General / Everyday and Swimwear
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