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Jean Jail
- 3 reviews
- 2 likes
I Had a really bad experience, they do not offer refunds, I've read even if they are at fault and send faulty goods.
BE CAREFUL, what you choose you will be stuck with, a really overpriced item that doesn't fit. I ordered a 6, it was way to big, they don't offer anything smaller than a 6, no refunds and customer service offered no compromise just a store credit so BE VERY CAREFUL before you shop here .
FAULTY ITEM then refused a refund
I ordered an Item and it was sent to me faulty missing part of the dress. I then emailed them and requested a refund due to the item being faulty. They told me they could sent the missing part however the dress was also the wrong colour. So I said no and requested a refund. They have no said the dress was not faulty just missing parts. To me that is faulty. How hard is it to refund a customer. LOST MY BUSINESS
- 2 reviews
- 1 like
Great top quality cloths
Love jean jail, love the design and quality of their cloths. Only if they didn’t charge long standing customers $10 to send an item back to size up or down. Get with the times, almost every clothing company I deal with offer free returns for sizing which is how it should be for online shopping!
Terrible! Very poor quality!
Purchased a pair of Camila Indigo Stripe Pant. Complete waste of money. Cheaply made, tissue thin material, see through. For $69.95, I wouldn't pay $2.00! What is shown on the various computer sites is nothing but false advertising and a misrepresentation of the actual quality. Disappointed is an understatement. The quality is that bad I'm not even going to bother with the costly / time consuming exchange process; why would I exchange rubbish for more rubbish?
Hi Jodi,
We are so sorry to hear you are so disappointed! These are one of our most popular pants and we are so surprised to hear this. We do have heavier weight pants, these might suit you better. P...
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Don’t buy anything from them !!!!
I’ve been a regular buyer from this company but not anymore!!
I purchased jeans that were too small so
I returned them, they didn’t have my size in stock .. so you’d think they give you a refund right?
Nope :.. they insisted I can’t have a refund and must exchange!!
In these times ... businesses shouldn’t be allowed to do things like this !!
Hi Carly,
We are so disappointed to see this review, as we have been more than happy to help you find something else that suits you. This jean is being restocked in the coming months, if you would st...
Everything in my size is out of stock!!!!
I will continue to get my story across to the public as people need to know what your doing is very wrong!
I’ll be in contact with consumer affairs, a current affairs and the ombudsman to start with!...
- 2 reviews
Elwood hoodies
Love Elwood hoodies by Jean Jail. Cosy and cute! Not baggy or unflattering. I have been gifted one every year for my birthday for the last 2 years. I always request one!! Love them!
Hi Hayley,
Thank you for such an amazing review!! We all love Elwood hoodies they are amazing quality and super comfy!! We cannot wait to see you in more Elwood in the future. Thank you again for your support it means so much to us! xox
The reviewer stated that an incentive was offered for this review
- 2 reviews
Why shop anywhere else
Huge range of clothing in all sizes that are on point quality. Online service easy to navigate and has a fast delivery service. Contacting store for info is a pleasure. Overall rating from myself is 10/10, simply A1.
Hi Joey,
Thank you for such an amazing review! We are glad you find our site easy to navigate and that your parcels arrive promptly. We cannot wait to have you shop with us again soon! Kindest Jean Jail
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Details
| Category | Online Shops and Clothing Shops & Brands |
|---|---|
| Offers Free Standard Shipping | Yes |
| Free Standard Shipping Minimum Order Amount | $50.00 |
| Mens / Womens Clothing | Mens and Womens |
| Labels Sold | Own Label |
| Buy Now, Pay Later Options | AfterPay and ZipPay / ZipMoney |
| Clothing Type | Activewear, General / Everyday and Swimwear |
Extra Information
Jean Jail is a ProductReview.com.au Awards Winner for 2020
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Hi Nicola,
Read moreng else you love to spend your credit note on. Please get in contact with our customer service team and they can help your find the perfect item. Kindest regards,Apologies we do offer refunds but not for this reason. If a product is faulty this is a different situation and a refund would be issued. We are more than happy to help you to find somethi...