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Jean Jail
4.6 from 300 reviews · View Statistics

Reviews

5.0

177 reviews
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Outstanding customer service. Prompt delivery. Personalised service. Got what I ordered.

published

Had never heard of this store. Needed bridesmaids dresses for my daughters (11 & 24 yo) ordered online. Received an email from where house to check if I wanted to proceed with the purchase as there was a pulled thread on the dress, (I did) they took photos and spoke to me on the phone. Terrific service, dresses looked amazing. My eldest daughter pictured.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised
Kiari

KiariNortheast, VIC

  • Verified customer

Absolutely in love !!!

published

Loving my new pair of jeans, was hard to find a pair that fit to what i wanted and these are perfect!! They go with a lot of outfits too !!

Product Quality
Shipping
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised
1 comment
Jean Jail
Jean J.Jean Jail

The reviewer stated that an incentive was offered for this review

Brilliant Customer Service

published

After finding this business on instagram from their epic tik toks, I decided to have a look on their site. Amazing variety. I noticed a small mishap in pricing on a pair of jeans I wanted to purchase and emailed Molly who was amazing. She quickly sent me through a personal invoice for my items and overall was a very smooth process. I got my jeans in UNDER 24 HOURS!!! Molly followed up to make sure the jeans fit nicely. Overall amazing customer service and I will be purchasing from them again!

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised
1 comment
Jean Jail
Jean J.Jean Jail
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Tanya B

Tanya BGippsland, VIC

AMAZING!!!!!!

published

I would just like to send a HUGE THANKYOU for my amazing jumpers, I absolutely love them and I’m so happy with the quality and how fast I received them!

Thankyou so much and I will definitely be ordering from you again :) :) :)

Product Quality
Shipping
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised
1 comment
Jean Jail
Jean J.Jean Jail

The reviewer stated that an incentive was offered for this review

Jean Jail 10/10

published

Best price, fastest delivery, they seem completely dedicated to customer satisfaction. Ordered new pair of sneakers, they had best price and free express delivery. Also included a nice note and bonus candy. Service so good I was confused.
Thanks JJ I will shop from u again and recommend for sure

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised
1 comment
Jean Jail
Jean J.Jean Jail
AEU84

AEU84Greater Melbourne (Inner), VIC

The most perfect layering tank!

published

I couldn’t be more impressed with Jean Jail. After sending a DM asking which tank the model uses to layer under several of the gorgeous jumpers and tops, I was sent a reply back immediately with the link to the top. Two days after ordering the tank, it had arrived on my doorstep! It’s the most perfect layering tank, true to size and I am now going to go back and order the same tank in other colours. I honestly couldn’t be happier with the service and my top. Thanks girls !!

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised
Susan

SusanSydney, NSW

This store is amazing!

published

This may sound cliche but the customer service is second to none! The staff are always friendly and happy to help and delivery is extremely vast. Amazing range of stylish clothes, true to size and very reasonable prices. Amazing experience all round, very happy customer

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised
1 comment
Jean Jail
Jean J.Jean Jail
Marnie Foster

Marnie FosterGreater Melbourne (Outer), VIC

ABSOLUTELY AMAZING!!

published

Absolutely Amazing Quality , such a wide range of woman’s clothing! extremely fast delivery,
So spot on with sizing! So stylish & the website is so easy to use! SO SO HAPPY!
Definitely will be shopping again!

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised
1 comment
Jean Jail
Jean J.Jean Jail
Teagan Marks

Teagan MarksGreater Melbourne (Outer), VIC

Amazing Quality, delivered the following day absolutely love love love

published

Really easy website and can use filters. Quality of fabric is incredible and there colours are accurate to what they advertise, next day it was delivered & I’m really happy with the service

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised
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This is perfect! So in love with my new Jean Jail clothes!

published

My clothes were exactly what I wanted, they were the perfect fit and were delivered so fast! So happy with my experience online shopping at Jean Jail, 10/10 will shop there again!

Product Quality
Shipping
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised

The reviewer stated that an incentive was offered for this review

Ebony

EbonyWestern District, VIC

Absolutely love it!!

published

Purchased so much over the past few weeks. Such great quality clothes and amazing with sizes! The staff were very very helpful and so friendly. Will always buy my clothes from there now and no where else ❤️

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised

Comfortable and looks great

published

Website easy to use
Range was fabulous
Delivery was extremely fast
Working from home these clothes are comfortable and look stylish
Love this site I will definitely be back
Keep up the great work

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised
Beth M

Beth MGreater Melbourne (Outer), VIC

AMAZING Products and Service

published

Love love love Jean Jail! Not only am I obsessed with their entire range but it is fantastic quality clothing, delivery is super quick and each delivery is so personalised with a little message! Great service. Will definitely be buying more. Thanks!

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised
Yolandi

YolandiGreater Melbourne (Metropolitan), VIC

AMAZING!!!

published

The most comfortable track pants ever, amazing quality.
Packaging is beautiful and I received my order so so quick. Just amazing service. Excited to buy more. Thank you Jean Jail.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised
Suzie

SuzieThe Mallee, VIC

  • 2 reviews
  • 1 like

Will definitely be ordering off this site again!

published

True to size clothing, great quality as well. I will be ordering more clothing from Jean Jail in the future. Fast shipping and it was even packaged with a lollipop :)

Product Quality
Shipping
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised
1 comment
Jean Jail
Jean J.Jean Jail

The reviewer stated that an incentive was offered for this review

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Maddie D.

Maddie D.Greater Melbourne (Outer), VIC

  • 2 reviews

Love love love my new purchase

published

My new jacket came super quick with a lovely note n lollipop so happy with my purchase and the love gesture you provided thank you for the super fast delivery

Product Quality
Shipping
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised
1 comment
Jean Jail
Jean J.Jean Jail

The reviewer stated that an incentive was offered for this review

Nic Willoughby

Nic WilloughbySydney, NSW

  • Verified customer

Perfect for jeans

published

Great range of products! Easy to navigate to the fit and style I wanted! Purchased Levi mid waist jeans in size 30 (12). Absolutely perfect fit and great price! Shipping was super fast! Will purchase again from this store!!

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised
1 comment
Jean Jail
Jean J.Jean Jail

Perfect experience with my first ever order

published

Just received my purchases and have actually never been this happy receiving my first order for a new store I’ve found - but I’m so happy with this I just really wanted to let you know.

Each item I bought was just perfect exactly what I wanted and exactly how they look in the photos - slouchy, comfy, perfect size. Perfect for casual days and perfect isolation clothes too!!!

Items arrived only a couple days after I ordered and could track easy on the Shop app. Love the packaging, the little personalised note that came with, and the lollipop was such a cute touch that makes a difference. Absolutely love the clothes can’t wait to buy more already!

Thank you Jean Jail will 100% be recommending you to all my girls

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised
1 comment
Jean Jail
Jean J.Jean Jail
Leah K.

Leah K.Hunter Region, NSW

Amazing store!

published

Extremely happy with my first order.
Excellent range, Great quality with awesome prices.
Easy site to navigate.
Super fast postage with an amazing personal touch.
I will be a repeat customer for sure!

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised
1 comment
Jean Jail
Jean J.Jean Jail

Hi Leah,
Thank you so much for your review! So happy to hear you love our pieces and found our site so easy to use. We can't wait to send you, your next parcel.
Ella - Customer Service Representative

Love their clothes and their customer service, is the best

published

I find looking on their website for clothes has been made easy, I never have a problem, they also have a great range of clothes to choose from, I love the quality and fit of their clothes, also they are very stylish and comfortable, it’s the best on line shopping I have ever experienced.
Thanks Jean Jail, I’m a massive fan.

Chris

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised
1 comment
Jean Jail
Jean J.Jean Jail

Thank you Chris for such amazing feedback! We are so happy to hear we have made it easy for you to shop online. Thank you for your ongoing support we really appreciate it! Kindest, Jean Jail

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Details

CategoryOnline Shops and Clothing Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount A$50.00
Mens / Womens ClothingMens and Womens
Labels Sold Own Label
Buy Now, Pay Later OptionsAfterPay and ZipPay / ZipMoney
Clothing TypeActivewear, General / Everyday and Swimwear

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