Terrible refund policy. Trade solely online and don't offer refunds! Now I'm stuck with a credit note and there's nothing in the store I would wear. There is nothing in my size and the customer service team were not willing to help me find what I liked. I advise to steer clear and go with a store that offers refunds.

I’ve been a regular buyer from this company but not anymore!!
I purchased jeans that were too small so
I returned them, they didn’t have my size in stock .. so you’d think they give you a refund right?
Nope :.. they insisted I can’t have a refund and must exchange!!
In these times ... businesses shouldn’t be allowed to do things like this !!

I purchased a jumper in my usual size however the shoulder was too wide for me and the length shorter than it looked in the website photo. I immediately repacked it as received back into the original packaging and paid around $10 to return to Jean Jail. They received the item and gave me a credit note for my $70 purchase, to spend within 12mths. I emailed back to say that I would prefer a refund but they said it is against store policy for an incorrect fit. Well when you are buying online without trying things on, it is pretty impossible to guess that something is going to be the right fit for you...especially if it's a brand you haven't purchased before! This has definitely put me off Jean Jail and I would not purchase from them again.

Incredibly easy to find the top I was looking for!! So many options and amazing brands! The top I ordered was here before I knew it, and it came wrapped beautifully!

I've purchased from Jean Jail numerous times in the past. Postage is always super quick. Their returns process is simple. Items are extrememly good qualityand last a long time. Regularly browsing the Jean Jail site for new purhcases :)

Flexible payment options. Speedy delivery. Personalised packaging. Return labels. And I loved how supportive JJ was with returns process after I picked the wrong size ... thanks guys! I’ll be back. Lauren.

Have recommended Jean Jail to so many of my WA friends and family, quickest postage and AMAZING choice of products! Easy to navigate, great range of products & clothing & shoes are FABULOUS quality!! Thanks for your amazing service!

I’m so glad I came across Jean Jail. I purchased on Monday night and my order was delivered Wednesday. Great service and great brands. Will be purchasing from here again :)

I love Jeanjail - so on trend & affordable. I am also addicted to the Jean Jail kids site too- sooo many cute things!!! Super fast post on everything, also once had to return something and got a store credit really quickly, was just so easy.

The site was so easy to navigate.
Amazing range of clothes, shoes, accessories for men, women and children.
They explain the sizing great so i never have to send anything back.
I buy from Jean Jail very frequently and have no plans on stopping.
The shipping is prompt and I live in rural Victoria.

I love Jean Jail there clothes are great, the shipping is fast and the quality is also amazing.
The products I have brought were jeans and there always true too size and dont fade at all.

Huge range of clothing in all sizes that are on point quality. Online service easy to navigate and has a fast delivery service. Contacting store for info is a pleasure. Overall rating from myself is 10/10, simply A1.

I placed and order Early in the morning (7.30am) before before operating hours using my Visa card , I wanted to use my zip pay account but as details were stored automatically it by passed the payment area , my mistake ! Once contacting them straight after at 740am via email n live chat requesting my order to be cancelled and refunded , I was told it had already been packed and unable to be cancelled ! The girls where unable to help accommodate my request or even try devise the situation . Poor effort of customer service