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Jean Jail
4.5 from 308 reviews · View Statistics

Reviews

2.7

3 reviews
4
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3
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Gerri C.

Gerri C.Sydney, NSW

Refund Policy is non existant be careful before you buy

published

Packaging - Perfect , Delivery - perfect, Items - Beautiful no doubt, but if the item doesn't suit you and you wish to return it for a REFUND, not possible a credit or exchange only. "Their policy" which is illegal, they do not refund!!!! How does that happen in this day and age? GREED!!!!

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingSlightly large
Product AppearanceAs advertised
1 comment
Jean Jail
Jean J.Jean Jail
Pam H

Pam HMetropolitan Adelaide, SA

  • 2 reviews
  • 1 like
  • Verified customer

Bad returns policy - wrong fit

published

I purchased a jumper in my usual size however the shoulder was too wide for me and the length shorter than it looked in the website photo. I immediately repacked it as received back into the original packaging and paid around $10 to return to Jean Jail. They received the item and gave me a credit note for my $70 purchase, to spend within 12mths. I emailed back to say that I would prefer a refund but they said it is against store policy for an incorrect fit. Well when you are buying online without trying things on, it is pretty impossible to guess that something is going to be the right fit for you...especially if it's a brand you haven't purchased before! This has definitely put me off Jean Jail and I would not purchase from them again.

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
SizingSlightly large
Product AppearanceAs advertised
1 comment
Jean Jail
Jean J.Jean Jail
Krystal L.

Krystal L.Goulburn Valley, VIC

Best website for on trend wear for the whole family!

published

I love Jeanjail - so on trend & affordable. I am also addicted to the Jean Jail kids site too- sooo many cute things!!! Super fast post on everything, also once had to return something and got a store credit really quickly, was just so easy.

Product Quality
Shipping
Return Claim MadeYes
SizingSlightly large
Product AppearanceAs advertised
1 comment
Jean Jail
Jean J.Jean Jail

The reviewer stated that an incentive was offered for this review

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Details

CategoryOnline Shops and Clothing Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $50.00
Mens / Womens ClothingMens and Womens
Labels Sold Own Label
Buy Now, Pay Later OptionsAfterPay and ZipPay / ZipMoney
Clothing TypeActivewear, General / Everyday and Swimwear

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