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Jean Jail
4.5 from 308 reviews · View Statistics

Reviews

3.6

16 reviews
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Gerri C.

Gerri C.Sydney, NSW

Refund Policy is non existant be careful before you buy

published

Packaging - Perfect , Delivery - perfect, Items - Beautiful no doubt, but if the item doesn't suit you and you wish to return it for a REFUND, not possible a credit or exchange only. "Their policy" which is illegal, they do not refund!!!! How does that happen in this day and age? GREED!!!!

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingSlightly large
Product AppearanceAs advertised
1 comment
Jean Jail
Jean J.Jean Jail

Really is a Jean "Jail"

published

Terrible refund policy. Trade solely online and don't offer refunds! Now I'm stuck with a credit note and there's nothing in the store I would wear. There is nothing in my size and the customer service team were not willing to help me find what I liked. I advise to steer clear and go with a store that offers refunds.

Incentivised ReviewNo
Return Claim MadeYes
2 comments
Jean Jail
Jean J.Jean Jail
Jail Escapee
Jail Escapee
Carly R.

Carly R.Mid North Coast, NSW

Don’t buy anything from them !!!!

published

I’ve been a regular buyer from this company but not anymore!!
I purchased jeans that were too small so
I returned them, they didn’t have my size in stock .. so you’d think they give you a refund right?
Nope :.. they insisted I can’t have a refund and must exchange!!
In these times ... businesses shouldn’t be allowed to do things like this !!

Incentivised ReviewNo
Return Claim MadeYes
SizingSlightly small
2 comments
Jean Jail
Jean J.Jean Jail
Carly R.
Carly R.
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Georgia

GeorgiaTasmania

Extremely disappointing

published
Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingTrue to size
Product AppearanceNot as advertised
1 comment
Jean Jail
Jean J.Jean Jail
Jen

JenSydney, NSW

Ridiculous Service And Definitely Not Accommodating !

published

I placed and order Early in the morning (7.30am) before before operating hours using my Visa card , I wanted to use my zip pay account but as details were stored automatically it by passed the payment area , my mistake ! Once contacting them straight after at 740am via email n live chat requesting my order to be cancelled and refunded , I was told it had already been packed and unable to be cancelled ! The girls where unable to help accommodate my request or even try devise the situation . Poor effort of customer service

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
SizingTrue to size
Product AppearanceNot as advertised
1 comment
Jean Jail
Jean J.Jean Jail
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Details

CategoryOnline Shops and Clothing Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $50.00
Mens / Womens ClothingMens and Womens
Labels Sold Own Label
Buy Now, Pay Later OptionsAfterPay and ZipPay / ZipMoney
Clothing TypeActivewear, General / Everyday and Swimwear

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