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Jean Jail
4.6 from 300 reviews · View Statistics

Reviews

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Pam H

Pam HMetropolitan Adelaide, SA

  • 2 reviews
  • 1 like
  • Verified customer

Bad returns policy - wrong fit

published

I purchased a jumper in my usual size however the shoulder was too wide for me and the length shorter than it looked in the website photo. I immediately repacked it as received back into the original packaging and paid around $10 to return to Jean Jail. They received the item and gave me a credit note for my $70 purchase, to spend within 12mths. I emailed back to say that I would prefer a refund but they said it is against store policy for an incorrect fit. Well when you are buying online without trying things on, it is pretty impossible to guess that something is going to be the right fit for you...especially if it's a brand you haven't purchased before! This has definitely put me off Jean Jail and I would not purchase from them again.

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
SizingSlightly large
Product AppearanceAs advertised
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1 comment
Jean Jail
Jean J.Jean Jail

Glitter...

published

My partner seems to love buying your products. However, the excessive and unnecessary glitter than accompanied every single one of your products was not appreciated by me.
As I am the financier of her spending I would request to cease all glittery aids that accompanies your delightful products.
TY

1 comment
Jean Jail
Jean J.Jean Jail

Hi,

Thank you very much for your feedback. We apologise for any inconvenience that this has caused. We will definitely take your feedback on board and look at improving this for the future. Kind Regards, JJ

Jess D

Jess DHunter Valley

Returns, Refunds, Shipping a huge disappointment!

published
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Kath's Komments

Kath's KommentsSydney

  • 2 reviews

No Refunds

published
Marie

MarieBoston

  • Verified customer

Avoided my emails regarding my order never being delivered.

published

I have ordered here once before and enjoyed the experience but this time their shipping department seemed to drop off my package at a completely different address and JeanJail took no responsibility. They provided no help or refunds when I paid $45 to expedite shipping. Very disappointed in this website. I really like their clothing but I will never order from them again.

moi

moiAU

  • 44 reviews
  • 14 likes

Poor quality clothing and fit

published
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Details

CategoryOnline Shops and Clothing Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount A$50.00
Mens / Womens ClothingMens and Womens
Labels Sold Own Label
Buy Now, Pay Later OptionsAfterPay and ZipPay / ZipMoney
Clothing TypeActivewear, General / Everyday and Swimwear

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