- Verified customer
Bad returns policy - wrong fit
I purchased a jumper in my usual size however the shoulder was too wide for me and the length shorter than it looked in the website photo. I immediately repacked it as received back into the original packaging and paid around $10 to return to Jean Jail. They received the item and gave me a credit note for my $70 purchase, to spend within 12mths. I emailed back to say that I would prefer a refund but they said it is against store policy for an incorrect fit. Well when you are buying online without trying things on, it is pretty impossible to guess that something is going to be the right fit for you...especially if it's a brand you haven't purchased before! This has definitely put me off Jean Jail and I would not purchase from them again.
My partner seems to love buying your products. However, the excessive and unnecessary glitter than accompanied every single one of your products was not appreciated by me.
As I am the financier of her spending I would request to cease all glittery aids that accompanies your delightful products.
Returns, Refunds, Shipping a huge disappointment!
I ordered a dress for $69.95, paid $10 delivery, it arrived quickly, great packaging, cute note candy included. The dress was great quality for the price however the dress had a strange fit and did not suit me. I contacted Jean Jail and asked for a refund as a different size would not fix the problem. They refused and said to send the dress back for a credit note. I sent the dress back at my expense $15, it took over three weeks for my dress to arrive, and four and a half for a credit to be issued. My event came and went within that time, very ...annoying. I purchased a new dress from the site today, I had to make sure I ordered something for under $60 so I wouldn't have to be out of pocket again for postage $10. If this dress does not fit and I have to send it back it will be at another cost of $15 a month wait and I will only get a credit for the cost of this dress. Hopefully it fits, or I could potentially be out of pocket with all the postage. This is a bad return policy, stick with an internet store who will refund in full, or pay for postage, there are many and they are a pleasure to deal with. Never again with JJ.
Having purchased a dress online it didn't fit when I got it. On enquiry there were none left in the next size so naturally wanted a refund. NO! Only offering a credit. I've been trying to use the $300 credit ever since and that was about 4 months ago having similar problems again with correct sizing. All brands vary in size, length, quality etc and not all clothes are "true to size". There needs to be a section on the website where we can post reviews of the product after purchase. Then any prospective customer can then read about what they may...be interested in before purchasing themselves so the likes of me can make a informed choice. It would be so helpful when online shopping and many other websites already do it. I have tried to share my concerns with the Jean Jail but so far to no avail. As soon as I've managed to use my available credit I won't be returning to Jean Jail for any purchases for this reason.
- Verified customer
Avoided my emails regarding my order never being delivered.
I have ordered here once before and enjoyed the experience but this time their shipping department seemed to drop off my package at a completely different address and JeanJail took no responsibility. They provided no help or refunds when I paid $45 to expedite shipping. Very disappointed in this website. I really like their clothing but I will never order from them again.
Poor quality clothing and fit
I do quite a bit of online clothing purchases, but this store has been disappointing. I have given 2 stars only because the customer service has been good. However, the quality of the clothing is quite poor/cheap for the prices charged. Thin fabric (mostly polyester), and no lining. The sizing is a little inconsistent, but generally runs very small. I am usually a size 8 or 10, but even the size 10 is a snug fit. The information about the product on the site is quite limited (eg, no details on length of item, or whether it is lined), but I'm re...ally annoyed about the returns policy. They offer exchanges/credit notes, but no rufunds. This makes it difficult to try out their product. My first order had 2 items (only $100 spent to test it out). I returned both (at my own cost of postage) as one was a poor fit and the other was extremely under-sized and poor quality). With my credit, I then purchased 2 other items - one was ok and acceptable to keep. The other was oversized and poor quality. I sent one item back (again at my postage cost), and used the credit for yet another item which is reasonable, but not fabulous. I would have been much happier to have received a refund on my initial purchase rather than mess around with store credit, as this clothing range just isn't for me. The styles on the site look quite cute, but probably better suited to rail-thin young ladies in their early twenties. The model is obviously very slender and quite tall, which makes it difficult to discern at a glance how the item might fit on you (as mentioned above, no details about length of items). The quality of the items are probably similar to Valley Girl, Dotti etc, but come with a higher pricetag. On the plus side, the packaging is always nice, comes with a lollypop, and customer service is good. I'll stick to online stores with a proper refund policy in the future.
Questions & Answers
Sorry, there are no questions yet.
|Category||Online Shops and Clothing Shops & Brands|
|Offers Free Standard Shipping||Yes|
|Free Standard Shipping Minimum Order Amount||A$50.00|
|Mens / Womens Clothing||Mens and Womens|
|Labels Sold||Own Label|
|Buy Now, Pay Later Options||AfterPay and ZipPay / ZipMoney|
|Clothing Type||Activewear, General / Everyday and Swimwear|
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.