Great car but needs some tweaking
I bought my Jeep in September 2014. It is the Limited Edition fully loaded with all the goodies. I had a Ford Territory before that which I loved. The new design of the Jeep Cherokee is what really caught my eye and once I sat in one and drove it I was sold! I am super happy with the car except it is quite thirsty (but now comes in Diesel). My Territory was quite thirsty and I was told I would get all this great mileage etc. from the Jeep sales guy. This wasn't the case. Also the twice yearly servicing is disappointing and a rort in my opinion....You get 6 years extended warranty but you have to still have it serviced twice a year for 3 extra years which is just another ploy to get your money. I used to have my Territory service once a year at Ford for around $230. So twice a year at $300-$400 a go is just ridiculous. I've driven 26,000km in 2.5 years so the hefty servicing is just not justifiable. Anyhow that's JEEP but I believe they are now offering better deals on servicing of new cars. About time they got with the programme. To late for me though. I've also had 3 recall notices on it which is a pain having to take it in to get work done and my boot kept refusing to open which Jeep looked and said they fixed but the next day it go stuck again. I can live with that. It only happens occasionally and usually when its pouring rain and I have hands full with groceries! Lol. Some slight adjustment of the air vents for the driver would be better as I find the steering wheel blocks the air onto your face and when its 40 degrees in summer you need AIR! I also find the aircon not that powerful or cold. But whatever. Now I'm just nit picking. Its a fab car and very nifty. The power drops on occasion when I put my foot down and there is nothing there - a bit scary when you are trying to zoom across oncoming traffic, but I am taking it into Jeep for another service soon so will see if they can run an update to fix that. All in all an awesome car and lots of fun to drive. The stereo system is awesome and the main navigation screen is big, bright and easy to use. The map function is not great. It always sends me on convoluted routes and I have no idea how to update the maps as the current version is old and often can't locate new building developments. The system is also geared to Android software (Samsung) and not Apple. I've used both phones in this car and Samsung is a much better experience. It will read your texts out loud and keep a log in the car of your texts so you can go back and read them. It won't do that with Apple. I have the charging plate as well and it won't work on Apple devices which is slightly annoying! Anyhow all in all a fun and zippy car with lots to keep you interested. I would highly recommend buying one. You wont regret it.
My first Jeep after a life long wait!
Have nothing to complain for its performance and design. I love everything about this car as for it was my first Jeep and my dream car. One small issue would be improvement of boot space but we can put up with it for now. Another big issue would be "service". I had my first service a few weeks after I picked up my car from dealership and everything went horribly wrong. My car had a big deep scratch under the armrest on the driver side as well as oily mark on the interior of the door. Shortly after I then discovered that my parking sensor ...was not there anymore. Calling dealership to have these sorted out has been a nightmare!! Now is 18/03/2017 and I have just been scheduled to go in for parking sensor fixing. My door trimming part that was ordered ages ago still on its way from USA. I had to physically visited the dealership to have all these finalised. Big room for improvement on this part Jeep!!
- KL Limited (2014-2020)
- Verified purchase
Most comfortable car I have driven
Update on the Jeep, Still going strong, Even been towing a caravan with it now, I had to ask what the GCM for towing was from FCA. GVM 4628kg. GVM 4495kg Average 12L per hundred K's 2300t Caravan. My next car will be a new Jeep. Bought the Cherokee in August 2016 after test driving other cars in the same class, I even hired cars so I could test and compare a car over a few days of driving, When I first took the Jeep out I knew straight away this felt more comfortable and quiet, More refined and classy. So bought one, A limited 2L Deis...al. I am yet to achieve the 5.8 L/100 on the open road I'm getting 6.2 to 6.6. This I expect will improve as the motor wears in and frees up. I am achieving nearly 1000klm on the HWY and around 700 in the City, 60L tank. None of the other cars in class can tow to 2500kg with a ball weight of 280kg which I need to tow a tandem trailer. I read many things about the problems Jeep owners have experienced eg: Gear box 9 speed auto, I had the slow to change 1st and 2nd gear with a little clunk, My car had yet had the latest firmware update on the gear box now the Auto is perfect, Smooth and quiet and gives plenty of power when you need it, Very happy! My wife owns a Mazda 3 with auto stop/start, When you turn the steering wheel the engine starts as well as lifting your foot of the brake and won't start to work untill the engine is warm. On the Jeep the stop/start operates when cold, And the engine starts by lifting your foot only which can be annoying if your on a slight hill and want the engine to start, Mazda 3 I would turn the wheel a bit to start the motor keeping my foot on the brake. It's just a different setup. The guy on caradvise.com said he didn't like that there was no foot rest, Well I like that there isn't one because I can stretch my left leg out without some lump being on the foor getting in the way. I love the infotainment 8" screen, Interior is wonderful and comfy. The rear space my be small to some but unlike other cars the rear seats can be moved forward, Very handy. Services are now caped for 5 years as with warranty. My wife and I love the Jeep.
Very good but room for improvement as with all machines, especially the Service Centre, customers kn
Excellent around town & country roads with outstanding ride, handling & comfort, so quiet as it has laminated side windows at the front too. Better & very easy to use features & available affordable options than the competition have with a best in class braked towing capacity (2397kg, that's the bar but it is actually 2500kg for the vehicle) of the turbo diesel they cant even dream of. Mine has all the options including the Luxury Pack (no sunroof) with active ventilated leather seats, try getting that in a MX5 or a Rav 4, & the most comfortabl...e seats ever! The safety is the best in class, second to none with brakes that will pop your eyes out. But I had the ZF transmission issues (just the cable crimps) which are not caused by Jeep but yes they still should be better at the Service & Customer service which is where my problems lie as with many others brands, not just Jeep. I had much worse at Volkswagen. I also has an exhaust leak for 20 months with this KL that my service centre did not listen to me about & it took my sales person to smell it & get him to prove it to get it fixed which also put the fuel economy back to 6.7kml not the 8.9kml average it was getting, no compensation though, this is my point. Now they are much better as the Service Advisor is no longer there, see a staffing not vehicle issue to a degree. If you actually do some research you will find even the premium brands have recent major recalls for some things like cars possibly bursting into flames, Porsche, Ferrari, this was on Top Gear, Range Rover, (same ZF transmission issues) even Commodores a while ago, whoosh & its gone, I am led to believe on vehicle problem & recall websites didn't they? Toyotas were killing people with Prius's weren't they as did Tesla autonomously just last year, this is a well known fact? How many recalls for faulty airbags did Toyota & other manufacturers have, 100000's, good job you were not in a crash. Machines will be machines & even the so called best have problems (Mercedes worst customer survey poll reviews in the USA too) but the difference is either the manufacturer or the owners themselves usually wont tell us about them to save face & pride but the fact is they can all be as bad as each other (a bit like politicians) so stop rubbishing one brand, just accept the fact how privileged we are to even be able to own any of these amazing cars, especially a new one. Many in this greed driven world may never have the protection of one let alone all the luxury & comfort a modern car offers, warts an all! Although whether I'd buy another Jeep we will have to wait & see, yes room for improvement but otherwise it is a very good & a better all round vehicle & option to the competition in my opinion especially if you want to tow an actual caravan, actually as it is a 4x4 with low ratio gear box, something a magazine review wont tell you too as most of the time the bias is towards outright speed & handling not an overall package, not all SUV's are 4x4. Why don't they compare a MX5 & RAV4 to a GT Forrester for example, all are SUV's as we know which one they would pick to win this comparison but its not apples to apples is it. The KL CHEROKEE is different to them too & better for it & not to say there is anything wrong with them, great cars but built with a different design purpose & will fall, probably apart if used off road unlike a Jeep & certainly wont get you as many places either with a 2+ tonne off road van loaded up with extra goodies behind to enjoy at your away from all the whiners destination! We need to be patient, just like we should drive at all times & be with all other road users, with FCA & Jeep please & believe it as they are trying at least to fix it as seen by the latest There and Back campaign. Since 1941 remember!
Good working donky
Generally it is ok,
On the bad side:
- Consumes more petrol than I would anticipate,
- Rough transmission and noise
- It’s got an issue so called Static Power Consumption: Electronic components/ sensors make battery flat when car is not used for more than 1 week but this is a problem many modern cars.
On the good side:
- Nice and convenient interior, good handling, well designed dashboard,
- No problem with heavy towing,
- Generally good value for monies.
We have had out 2011 Jeep Cherokee just over 5 years and covered just over 140000 km's. The only problem(s) we have had were the replacement of three shock absorbers which were covered under warranty. Good solid car and it'll do us for the next 5 years. Hard to believe all the other bad luck stories.
Jeep Australia what a poor vehicle to put on the market in this country. The dealer network doesn't seem to understand what the vehicle is all about, on 3 separate occasions after 20K 30K and 40 K service the vehicle broke down in the forecourt after picking it. On these occasions I returned the vehicle to the dealer due other issues arises within the week of the regular routine service. The vehicle has now done 105k for the last year dealer on dealer cannot get a EGR valve which is intermittently failing ( limp mode ) nothing in Australia is my constant reponse
I am now in the state of mind to get rid of the lemon.
Best Car I ever had
I have it for more than a year, It is very safe and powerful no problem no bad experience great safety features and sexiest ever in 4WD s.. so smooth and very comfortable for the city and country drive at the same time you have a really nice and luxury interior and way more than what you pay for this car. Happy days..
Poor Quality, continuous break downs, very expensive parts
Had the Jeep for 4 years now, its a 2.4 Diesel.
It was problems from day one and then ever since. I've had many second hand cars over the years and with basic maintenance I have had a good run from them .. until I bought this money pit of a car.
The first thing that happened was a cracked oil line, just days after I bought it .. that was $1500 to fix that and a week off the road.
Then we had belt failure, leaving me on the side of the road broken down (the first time that has ever happened to me !).
Then the rear hand brake failed causing the wheels to lock up sometimes while driving and a massive banging sound (thought it was the diff at first).
Love my Cherokee
I,ve had the KL Cherokee for 4 weeks now. Absolutely love it. The ride is super comfortable and the 3.2 not only sounds sweet but runs smooth and lots of power when needed. I'm very impressed with the whole package. I had the KK Cherokee before this in the diesel and they have come a long way in finish and comfort with the current model. Lots of leg room, the back seats slide forward to give you more boot space if needed. The dash layout is great, mine has the 8.4 inch display ( black hawk). Surprisingly decent petrol consumption, getting 10 lt per 100 urban and low 7 highway. 6.9 last trip down to wollongong from sydney.
Good car for us
My KJ is a 65th Anniversary Sport CRD Manual. Drives well, but not a rocket by any means. Gearing could be a bit higher (e.g now 2,200 rpm @ 100 km, and would work if 1,800 rpm). Fuel consumption is in line with the sticker that was on it when bought: 10.5 l/100 km city and 8.5l/100 km country. I've had some electrical problems, though: 3 of 4 window winders broke down. 2 on back had less than 20 uses, maybe less than 10, and all just out of warranty of course. Dealers didn't want to know me. Others have been transfer case indicator switch and ...now a/c fan resistor. Ground clearance could be up a bit, but managed Fraser Is. sand OK in high range. Towed only less than 1,500 kg and all of this OK. All round happy with the car. I do services strictly by the book at independent mechanics and am just now on Continental tyres now after Coopers, up to 80,000 on these, but hopeless in the wet. Total km now 145,000. More electrical troubles. 4th window winder just gone, rear window demister wire detached and clutch cut out switch gone -- can't start it without this!! A bit of an electrical lemon.
no touble at all
i drive a KK Limited 2.8 Diesel with 200 hp with some 96.000 k's on the Counter now without ANY Problems whatsoever....unbelievable but true. Personally i fail to believe the horror-stories told by some blokes here.
Consumption is as low as 10 Liters/100 km which is good for this heavy vehicle with it's high grille and steep windscreen. Got an OME Sports 2" liftkit and pulling Trailers occasionally. It performs great on the beaches and in reasonable ( not ecxtreme ) off-roading.
This Jeep has really surprised me. Ive taken it all over Cape York and despite a leaking radiator, it hasnt missed a beat. They modify really well and you can turn them into little beasts! Mine is the 2005 Renegade V6.
I raised mine 2" (OME spring lift + Bilstein shocks), added ARB Front lockers, bullbar, winch, a snorkel and some aggressive tyres. Its a weapon! Its a comfortable car to drive and has all the modern conveniences.
However, i really didnt like the limited storage space. The boot (trunk) is tiny. Once i added my recovery gear,...
Best car i have ever brought
This is by far the best car i have ever brought and would highly recommend it to anyone. We have now done a trip of 4500km and it was so comfortable. Don't hesitate to buy a jeep if your are in the car market. You can always get an aggressive deal on a jeep
Best vehicle ever!!
Have had the 'TH' nearly 2 years. Have had zero problems. Every manufacture produces some lemons, & they are mostly the stories that you hear about. So i am giving credit where credit is due. Superb on road. Superb off road. I am a member of a 'Jeep' club, & i was the first person in the club to have a 'TH'. There was a lot of scepticism from the other members on how this vehicle would perform 'off the black stuff'. But that is quickly changing to respect for the car. There are 4 levels of 'tracks' that the club covers, (easy, medium, medium+,...& hard). The 'TH' can handle everything except the 'hard', & that is because it cannot be 'lifted', so doesn't have enough 'flex' to go 'rock climbing'. But if your aim is to explore 'off road', this is the ultimate way to do it. The only suggestion i would make, is to change the tyres, to a larger profile/aggressive tread pattern, (i run 'Kanati Trailhog A/T' which are awesome). But this car doesn't just perform well 'off road', it is also brilliant on the bitumen. The 200kw motor, with the 'ZF' 'box, are a wonderful combination. The thing drives like a 'hot hatch', (if you want it to). There is no 'body roll', & because it is running on a '65 or 70' profile, it doesn't have the 'harsh' ride you get when running on '18 or over'. In fact, this is the most comfortable car i have ever driven. It also has a 'full size' spare, which is rare these days. Inside, the car is also brilliant. The seats are extremely comfortable, front and back, & it can carry 5 people no problem. The versatility of the folding seats is very well thought out as well. They are extremely easy to lay flat/lift up, with even the front passenger seat folding flat if required. The only downside, is that the boot area is relatively small if all 5 seats are in use. Not a problem for a couple, but if you are a family with children, you will probably need a trailer or roof rack when holidaying. I would recommend getting the 'electronics' pack if possible. The 'blind spot monitor' is extremely useful, as is the 'cross traffic alert', especially when reversing out of car parks. The 'reversing camera' is also the best i have ever seen. The inbuilt 'satnav' is also brilliant (95% of the time), as is the 'blue tooth' phone connection, with voice activated dialling. There is also 'dual zone' climate control which works very well, (there are a/c vents to the back seats which is quite rare). If you like music, the 'sound system' is truly awesome, with 9 speakers & a 'sub'. And the 'iPod/smart phone, can be connected to a 'usb port' inside the storage bin between the front seats, so it is out of sight with no wires everywhere. It can then be controlled from the large flat screen up front. I also have the sun roof, which i have had no problems with. Economy is about 11l/100km which i am happy with. So to sum up, i give this car 10/10. It is a truly magnificent piece of mechanical design & engineering, & i will never own anything else from now on. One piece of advice i would give, is not to do with the car, but where you buy it from. As mentioned before, every manufacturer produces some vehicles that have problems. This would still be a small number of the overall amount of cars sold, but would be extremely upsetting if you were unlucky enough to end up with one of these vehicles. So if this happens, it all comes down to the dealer you purchased from, & how they deal with your particular issue. Do a heap of research into all the surrounding dealers, in respect to reading customer reviews of said dealerships, & how they have been treated by them, (good or bad). I did this when i purchased my car, & i learnt that the 'after market' service, can vary dramatically from one dealer to another. Remember, don't just buy from a dealer based on how close it is to where you live.
- KL Limited (2014-2020)
- Verified purchase
Had high hopes, only to be disappointed
First issue I had with my Jeep Cherokee MY15, was sunroof rattling. Took it to the dealership and they had a look at it, claiming the rubbers were "dry and dusty" and needed lubrication. Two weeks later the issue came back again, and I had to book another service, and they claimed the same thing. Another month later same issue, this time however it stayed for about week, and they changed the panels, and the sunroof. For eight months I was driving the car noise free.
Nevertheless, I wasn't driving the car within those eight months issues free.... Before December 2015, the car started lunging forward due to transmission issue. "Luckily" I thought, by then I already had my 12K service. They had updated the transmission software and promised the issue was fixed as they have "tested" it. You could imagine, that the issue wasn't fixed, and the car kept lunging. A week later I had to take it back again, and then they told me that they sent the data to FCA and they advised I need a new transmission. This took about two months to arrive. By now, I had already raised a complaint to FCA, but more about this later. A new transmission has been installed, this time they said it was a generation 2 transmission and I shouldn't have any problems with it.
- KL Trailhawk (2014-2020)
- Verified purchase
Avoid Jeep, Fiat Chrysler Australia and Essendon Dealership
Purchased a Jeep Trailhawk 12 months ago. Has been back 6 times for 16 different issues and has been off the road for 6 weeks total.
No reply to complaint letters after selling us a lemon
The dealership Essendon Jeep used every sales scam to maximize their profits, sold us a rubbish car and now refuse to acknowledge major issues as this would make them liable.
Low or no power while driving. Extremely dangerous and unexpected from a 3.6 litre v6 engine. Having no power through an intersection while a truck is heading towards you is not a good experience.
Violent vehicle shudder due to gear change. Starting to cause extreme frustration and physical back pain.
Very comfortable to drive, very safe in accidents, terrible transmissions
I'm in my 2nd KL Longitude (the first was a write off after being hit by a truck & the vehicle absolutely saved my life). I love the comfort (great adjustable seat - the main reason for choosing this as my work vehicle). Plenty of power & handles well. Both vehicles have had the same transmission issues (which I've now found out is more than common). I've had drive shafts replaced on current vehicle under warranty which solved one issue however it still has niggles which at times can be dangerous. I love the vehicle but wouldn't personally buy ...one. I have had one issue with opening the fuel cap flap and an episode where I couldn't get into or start the vehicle due to a tailgate malfunction. Frustrating yes but I've had other new cars with small issues, it happens! If it wasn't for all the transmission issues, it would be a perfect vehicle for me.
Unstoppable but dealers are poor
Bought the Jeep new in 2005 and have used it constantly ever since. Use is 60% city 40% country with towing a car trailer regularly.
Performance is quiet and responsive. Handling depends on tyres. I have had Cooper AT's on for 90K Klm. For wear they are great but in my view too hard a compound, particularly on the rear.
Problems - mostly minor issues which are of little concern. Upgraded transmission oil radiator to a larger one as the standard radiator was not coping on long hard country trips. Very worth while exercise.
Dealers - hopele...
Still the best car I have ever experienced in 60 years
My second Jeep after 15 years. Even better than the XJ. Fuel consumption in city hopeless, in country a lot better. Happier to pay for fuel than tow trucks. Gas struts a common failure after five years, bonnet, tail gate etc.Still, cheap to replace. Found Jeep dealers service?(2) hopeless. Find a good independent mechanic and stick there.
Still waiting 17 months for a part (tow bar) to be replaced under a world wide recall!
Questions & Answers
Husband looking to buy 2016/2017 Jeep Cherokee 4X4 2.0L Diesel Limited. Would like to know from someone who has purchased this type of vehicle and their thoughts.
has anyone had issues with petrol consumption on the 3.7 limited that only gives you 250km to the tank on 2WD mode?
Any recent comments from owners with 2020 top model J.Cherokee? They don't look as solid to me.
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