I ordered my book, which was 'in stock' six weeks ago. After a month I followed up to find out why it hadn't shipped. Two weeks later (this morning) I received a shipping notification (so six weeks from ordering an 'in stock' item) and only then was my inquiry answered. This afternoon I received an email from them stating that they are 'experiencing delays' from the publisher. I've sent them an email but I don't hold out much hope of getting an answer.
I was prepared for slow shipping because of COVID-19 but this is pathetic.
The uni unit and exam I needed the textbook for? I completed that last weekend. I still want the book for my work, but I'm on the verge of contacting my bank to get a refund for non-delivery.
Haven't received order or any responses to enquiries
ordered a book over 2 weeks ago and still hasn't been dispatched have enquired about it a week ago and still haven't heard anything back. Very disappointed with customer service.
No books and Customer No Service
Like last review it has been over 2 weeks and no communication - no books, not even a dispatch email. They do not answer emails, phone calls or reply to messaging on website. Opened PayPal case to try and get some response - unacceptable -text books are expensive and students cannot afford to have to buy 2 lots -extremely unhappy.
Absolutely disgusting service.
Very frustrating starting uni, and i had ordered my text books through this site 23/06/20 being and Australian site, I thought i could trust them. It has been over 2 weeks and I still have not received text books, yet they took money from my account. I have called them many, many, many times, and they do not answer their phones; I have emailed them, and get no response other than an automated email. I had to call the bank to get the charges reversed. As you know text books are super expensive and being a student d...
Frustrating experience - beware false product descriptions
I had a frustrating experience overall. I bought a textbook from Jekkle based on the product description, which claimed that the book gave access to online learning materials. This was the key factor for me buying the textbook as I find online resources invaluable.
When the book arrived, I discovered that the online learning component of the textbook was a private subscription service that not only cost more but was only available to people studying at institutions that offered it. No use to me!
To Jekkle's credit, when I raised the issue w...ith them, they offered a full refund, but then had the nerve to charge me for return shipping. As the return was only necessary due to their own false advertising, I thought that to be very inappropriate. Overall, I think they are probably a pretty decent retailer, but don't accept their product descriptions on face value. Perhaps only buy books that you are already familiar with.
Neglectful company. Zero support.
Needed to return my textbook, so I went through necessary steps to do so. They have my book but have no refunded me! They also don't return any of my calls or emails.
Textbook not in stock
Let down by Jekkle. I followed up on an order I placed only to be told it is not in stock. It was iin stock when I placed the order. Nothing from Jekkle about this. Previously I have been contacted if a book is unavailable.
Not the best experience and I think they should change that 14 day delivery guarantee. Ordered text book 20th Feb, followed up 6th March as textbook was required by 8th of March. I was told text book will be express posted and delivered by 7th March, still haven't received and I'm extremely disappointed
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