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Jekkle
4.8 from 188 reviews · View Statistics

Reviews

1.0

4 reviews
5
(0)
4
(0)
3
(0)
2
(0)
1
(4)
  • Product Quality
    1.0 (2)
  • Return Claim MadeYes · No (4)
  • Shipping
    1.0 (2)
  • Customer Service
    1.0 (4)
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No service

published

I ordered my book, which was 'in stock' six weeks ago. After a month I followed up to find out why it hadn't shipped. Two weeks later (this morning) I received a shipping notification (so six weeks from ordering an 'in stock' item) and only then was my inquiry answered. This afternoon I received an email from them stating that they are 'experiencing delays' from the publisher. I've sent them an email but I don't hold out much hope of getting an answer.
I was prepared for slow shipping because of COVID-19 but this is pathetic.
The uni unit and exam I needed the textbook for? I completed that last weekend. I still want the book for my work, but I'm on the verge of contacting my bank to get a refund for non-delivery.

Customer Service
Product Quality
Return Claim MadeNo
Tara

Tara

  • 2 reviews

Haven't received order or any responses to enquiries

published

ordered a book over 2 weeks ago and still hasn't been dispatched have enquired about it a week ago and still haven't heard anything back. Very disappointed with customer service.

Customer Service
Shipping
Return Claim MadeNo
Baxter

BaxterPerth, WA

  • 3 reviews
  • 2 likes

No books and Customer No Service

published

Like last review it has been over 2 weeks and no communication - no books, not even a dispatch email. They do not answer emails, phone calls or reply to messaging on website. Opened PayPal case to try and get some response - unacceptable -text books are expensive and students cannot afford to have to buy 2 lots -extremely unhappy.

Customer Service
Return Claim MadeNo
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Sarah

SarahSouth East Queensland, QLD

FRAUDULANT

published
Customer Service
Product Quality
Shipping
Return Claim MadeNo
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Questions & Answers

Alex

Alexasked

Jekkle

does jekkle have afterpay

1 answer
Michelle
Michelle

They accept Zippay which is similar to Afterpay.

WGoldberg

WGoldbergasked

Jekkle

Is there a Melbourne store?

No answers

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