Frustrating experience - beware false product descriptions
I had a frustrating experience overall. I bought a textbook from Jekkle based on the product description, which claimed that the book gave access to online learning materials. This was the key factor for me buying the textbook as I find online resources invaluable.
When the book arrived, I discovered that the online learning component of the textbook was a private subscription service that not only cost more but was only available to people studying at institutions that offered it. No use to me!
To Jekkle's credit, when I raised the issue w...ith them, they offered a full refund, but then had the nerve to charge me for return shipping. As the return was only necessary due to their own false advertising, I thought that to be very inappropriate. Overall, I think they are probably a pretty decent retailer, but don't accept their product descriptions on face value. Perhaps only buy books that you are already familiar with.
Neglectful company. Zero support.
Needed to return my textbook, so I went through necessary steps to do so. They have my book but have no refunded me! They also don't return any of my calls or emails.
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