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Jesmine

Jesmine (page 4 of 9)

1.2 from 169 reviews · View Statistics

Reviews

1.2

169 reviews
5
(6)
4
(1)
3
(0)
2
(6)
1
(156)
  • Value for Money
    1.2 (59)
  • Product Quality
    1.2 (40)
  • Comfort
    1.2 (34)
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Helen P.

Helen P.Perth, WA

Buyer beware!

published

Ordered in November 2019 paid up front and never received goods just a lot of excuses and promises. Paid up front and requested a refund but now don't hear from this company

2 comments
Jesmine
JesmineJesmine

Dear Customer,

I am sorry you have had bad experience with us. Please have a look into your inbox and get back us. We will try our best to make sure you are happy with your purchase. Once again i am really sorry about that.

Helen P.
Helen P.

You have not sent me the goods! Is this message from you to seems to look like you are doing something! I have paid in November 2019. Please send me the items I paid for!

Annoyed

AnnoyedCentral Queensland, QLD

SCAM!!! Don't buy from this site.

published

Purchased a shower curtain nearly two months later nothing. They don't reply to emails and have no phone number to contact them on. Will be reporting them as they are scammers.

2 comments
Jesmine
JesmineJesmine

Hi There,

Sorry to hear about that. Could you please inbox your order number so that i can look into that for you. I am really sorry about the delay in your order.

Jesmine
JesmineJesmine

Dear Customer,

I am sorry you have had bad experience with us. Please have a look into your inbox and get back us. We will try our best to make sure you are happy with your purchase. Once again i am really sorry about that.

joe

joeSydney, NSW

Scammers

published

Ordered 2 tapestries, costing 60 AUD. After no feedback from the site for order being sent to me I wrote a mail and never got a reply back.
This is false site. They steal money

1 comment
Jesmine
JesmineJesmine

Hi Joe,

Sorry to hear about that. Could you please inbox your order number so that i can look into that for you. I am really sorry about the delay in your order.

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KEP44

KEP44

  • 2 reviews
  • 1 like

SCAM - Also called Feather Dreams Australia

published

I ordered a doona cover online in Jan 2020. After not receiving the product for several weeks, I sent an email to chase. No response. There was a mobile number (SMS only) on their contact page. I sent a message. I received a response that they couldn't send the product until after 2/5/2020. I asked for a refund and was told I missed the February deadline. I said I was going to complain. I received a message saying that it would be despatched in 3 days and they'd send a tracking number. 3 days later, I text for a tracking number. I told I'd receive a refund in 7-30 days! They have taken the website down now. I've since seen on Facebook a similar story to mine. It's a scam.

2 comments
Jesmine
JesmineJesmine

Hi KEP44,

Sorry to hear about that. Could you please inbox your order number so that i can look into that for you. I am really sorry about the delay in your order

Jesmine
JesmineJesmine

Dear Customer,

I am sorry you have had bad experience with us. Please have a look into your inbox and get back us. We will try our best to make sure you are happy with your purchase. Once again i am really sorry about that.

Julz

JulzNorth Queensland, QLD

  • 2 reviews
  • 2 likes

These people are scammers

published

I ordered a shower curtain from jesmine.com.au back in Dec 2019 and still have not received the good. I tried to contact them via email and FB numerous times and they totally ignore my messages, till date I still have not yet received any reply from them nor the good. It's an absolute joke!

2 comments
Jesmine
JesmineJesmine

Hi Julz,

Sorry to hear about that. Could you please inbox your order number so that i can look into that for you. I am really sorry about the delay in your order

Jesmine
JesmineJesmine

Dear Customer,

I am sorry you have had bad experience with us. Please have a look into your inbox and get back us. We will try our best to make sure you are happy with your purchase. Once again i am really sorry about that.

lizo6361

lizo6361Metropolitan Adelaide, SA

Do not buy from this website! Scam!!

published

I ordered a shower curtain on 27/1/20. Thought it a bit odd I couldn't pay by Paypal or credit card but went ahead and stupidly paid $42.39 by bank transfer. Didn't get any communication re shipping so emailed on 2/2/20 asking for shipping update. No response so emailed again a few times and messaged them through Facebook. On 11/2/20 I then read over 70 reviews on Google saying the same as everyone on this site - goods ordered and paid for are never received, they don't respond to contact and are a complete scam. Now I have just found the same complaints on this site. I looked up the ABN and Jesmine is registered to [name removed]. l've submitted a complaint to NSW Consumer Affairs to try and get my money refunded.

2 comments
Jesmine
JesmineJesmine

Hi Lizo6361,

Sorry to hear about that. Could you please inbox your order number so that i can look into that for you. I am really sorry about the delay in your order

Jesmine
JesmineJesmine

Dear Customer,

I am sorry you have had bad experience with us. Please have a look into your inbox and get back us. We will try our best to make sure you are happy with your purchase. Once again i am really sorry about that.

Grace J.

Grace J.Richmond-Tweed, NSW

RIPOFFS

published

I ordered 3 sets total cost $287. Didn’t receive anything no communication no email response nothing, I contacted my bank and the reimbursed me my money, I was lucky, I sent them another emails stating I was contacting aca, bbc and FTC my 3 children picked their sets and where absolutely devastated when they never arrived after we done their rooms up. Stay away from these guys, their are complete scum!

2 comments
Jesmine
JesmineJesmine

Hi Grace J,

Sorry to hear about that. Could you please inbox your order number so that i can look into that for you. I am really sorry about the delay in your order

Jesmine
JesmineJesmine

Dear Customer,

I am sorry you have had bad experience with us. Please have a look into your inbox and get back us. We will try our best to make sure you are happy with your purchase. Once again i am really sorry about that.

JillD

JillDSouth East Queensland, QLD

  • Verified purchase

Jesmine Australia Scam Website

published

I also purchased a duvet cover at $98.00 have been trying to contact them to trace the parcel. No tracking information. The address they gave actually belongs to the Ferrero company in Lithgow https://www.ferrero.com.au/fc-4856/
Ferrero Australia Pty Ltd.
54, Barton Street
LITHGOW, NSW - 2790
TEL. 0061 2 6354 0100
FAX. 0061 2 6354 0190

This is most definitely a bogus company and what a massive scam, they must have made hundreds of thousands of $$ I will be reporting to the ACCC and I would advise all others who were ripped off to contact them and get this company investigated.

4 comments
Jesmine
JesmineJesmine

Hi JillD,

Sorry to hear about that. Could you please inbox your order number so that i can look into that for you. I am really sorry about the delay in your order

JillD
JillD

Order #14655 I have also reported this company to ACCC as a scam

Jesmine
JesmineJesmine

Dear Customer,

I am sorry you have had bad experience with us. Please have a look into your inbox and get back us. We will try our best to make sure you are happy with your purchase. Once again i am really sorry about that.

Tracy D.

Tracy D.South East Queensland, QLD

Still waiting nearly a month after order.

published

Still waiting nearly a month after placed order.
Don’t but from this so called company.
Have had two emails from them without company logo and not professionally written fobbing me off. No tracking number.
Don’t buy from this so called company.
Will be reporting them.

1 comment
Jesmine
JesmineJesmine

Hi Tracy D,

Sorry to hear about that. Could you please inbox your order number so that i can look into that for you. I am really sorry about the delay in your order

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jules

julesSouth East Queensland, QLD

  • 2 reviews

Spewing. Paid fir expensive parcel. Still waiting fir tracking after 29 day S. What the heck

published

Expensive parcel over2 mths ago. No parcel. Asked for bank details to give me refund. That was sent over 19 days ago still no refund and no response to 10 emails reporting this to ombudsman fair trading I think this company is a scam. Don’t buy from them. Black ban now

3 comments
Jesmine
JesmineJesmine

Hi Jules,

Sorry to hear about that. Could you please inbox your order number so that i can look into that for you. I am really sorry about the delay in your order

jules
jules

Jeanine ref order 14646. Bsb 062 107. Acc 11161850. 21/11/2019. My bank has submitted many requests to your account to no answer you have now been reported to fraud hotline

Jesmine
JesmineJesmine

Hi Jules, I am sorry about the delay. Your full refund has been processed. Please check your email for confirmation. Thank you

Mary-Anne

Mary-AnneHunter Region, NSW

  • 3 reviews

The WORST online experience ever!!!!!

published

I placed an order in November 19 for 2 x bed sets $189.00
They assured me via email 02/12/19 I would receive the goods by Christmas.
I received a reply to my Christmas eve enquiry at 10.30pm I would not be getting them for Christmas and they knew I would understand.
I requested a refund which they said they would look into.
Now my emails bounce back and they have changed their name on Face Book to "The Jesmine".
I just want my money back!

3 comments
Jesmine
JesmineJesmine

Hi Mary-Anne,

Sorry to hear about that. Could you please inbox your order number so that i can look into that for you. I am really sorry about the delay in your order

Mary-Anne
Mary-Anne

My order number is 14664. I do appreciate someone responding finally.

Mary-Anne
Mary-Anne

Could you please confirm you have received my order number and what is happening refund or product wise?

blueduckky

blueduckky

  • 2 reviews

So pathetic

published

I ordered 2 items from this pathetic company at the start of the month for Xmas. Its 6 days before Xmas and they still havent posted the items. I emailed them telling them exactly how I feel about the situation. They would have to be one of the worst companies I have ever dealt with. Im so angry right now as now I have to go purchase the items from elsewhere so I dont have a couple of sad children as thats what they asked for off Santa.

1 comment
Jesmine
JesmineJesmine

Hi Blueduckky,

Sorry to hear about that. Could you please inbox your order number so that i can look into that for you. I am really sorry about the delay in your order

Ama

AmaSydney Surrounds, NSW

Useless

published

My $283.00 order just didn't show up, it's been over 8 months now, they don't answer their telephone or emails. Don't bother shopping here, they are a fake business just stealing money.

Mishy

MishyWestern Australia

TOTAL SCAM

published

23rd September 2019.
Ordered 2 x lovely looking shower curtains. They did not have PayPal option and I stupidly sent money to a bank account. After 4 days of not hearing about order, I contacted them to enquire. Was told they had to refund my money and to send money again ! I did not resend then had several emails stating they had definitely refunded my money - which was hogwash. They will be hearing from Obudsman, ScamWatch & AFP

3 comments
Jesmine
JesmineJesmine

Hi Mishy,

Sorry to hear about that. Could you please inbox your order number so that i can look into that for you. I am really sorry about the delay in your order

Mishy
Mishy

hogwash !

Sept 19 I was ripped off & I see it's still happening

Jesmine
JesmineJesmine

Hi Mishy,

Could you please let us know your bank details at info@jesmine.com.au so that we can process your full refund. Thank you

Karen

KarenHunter Region, NSW

  • Verified purchase

Rip off!!!

published

I made an order and paid in full in March 2019... after waiting months I requested a refund and told it be refunded in up to 6 weeks!!! Now you can’t contact this company and I’m over $160 down -
This company is a joke and to say it’s Australian is a joke!!! It’s not Australian to rip off customers and then ignore customer requests...

  • +6
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What a waste of time & money scammers buyer beware no goods no refund.Christine

published

Ordered shower curtains on 6/6/19 No refund no shower curtains 16 weeks. Disappointment as the curtains were beautiful. I tied all my colour schemes. Such wake up call dishonest company

Bron S

Bron SSouth-Eastern Region, NSW

"Do Not" Order From These People!!!!

published

I repeat "do not" order from these people. It is a Total Scam Quick to take your money, and never deliver your goods. Thank God I ordered through Pay Pal and was able to get my money back.

Jackie

JackieMetropolitan Adelaide, SA

Buyers beware....They .Take your money and don't send goods please use paypal when you order still waiting for refund

published

ORDER through PayPal and you might be able to retrieve your money
This company does respond with please give us time its blah blah blah that was four months ago ..

Kaye

KayeSydney, NSW

Not Impressed with this company at all

published

Not impressed at all with this company. I ordered a dooner cover in February 2019 for $119.99 & did not receive the cover. They don’t respond to emails. The fraud department with my credit card are trying to resolve this issue. From Australia NSW

DO NOT ORDER FROM JESMINE

published

Placed an order in April, 4 months ago. They will not respond to emails - have sent several - and can't be contacted by phone. Have reported to Scam Watch, advise others to do the same! I cannot believe they have not been shut down!!

Page 4 of 9
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Questions & Answers

Gail

Gailasked

I would like to know how my order is coming along I have emailed you and messaged you on facebook and no answer, I have started proceeding with fair trade about this Order #15798 it was purchased on the 25/6 I did receive one reply saying there were delays with Covid-19 but only after i chased you up

No answers
Jac J.

Jac J.asked

where the hell is my order? Order #15685

6 answers
unhappy customer
unhappy customer

I think we’ve All been scammed. I’ve been harassing these fools for a refund for months and still no item and no refund. I’ll be contacting my bank tomorrow and lodging a transaction dispute to try to get my money back.

Jacinta
Jacinta

Try through your bank. You won't get anything back from them

Jesmine
JesmineJesmine

Hi There,

We have customer support team which is available at info@jesmine.com.au
Please contact on email so that we can provide you tracking details or provide you with a refund.

Thank you for your patience.

Debbie G.

Debbie G.asked

I have made an order with Jesmane and have tried to make contact several times but no answer have I also been scammed?

7 answers
Brooke S.
Brooke S.

I hope not .. They have finally contacted me and say they are sorry but my order is supposedly going to arrive. It's been the worst online shopping experience I've ever had. I do hope our products eventually arrive as it makes it harder on small businesses who do the right thing. There is a lady who also got scammed who is a lawyer that is collecting information . Good luck !!

Debbie G.
Debbie G.

Thank you hopefully they contact me.

Jesmine
JesmineJesmine

Dear Debbie,

Could you please let us know your order number in inbox? Thank you for your patience

Get an answer from our members and Jesmine representatives

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