They advertise $0 call out fee. But minimum charge is one hour = $165
For my money that equates to a call out fee !!
17 July - unblocked the toilet - total time on site 5 minutes - this included writing the tax invoice. I was not advised of the charge when I made the booking
Problem not fixed
Plumber came out but the issue was not fixed plus charged a $50 call out fee. Tried to contact him and sent a picture of the problem no reply unfortunately .
Get a Professional
Tony is nice guy but appears not to know how to use his equipment. After attempting to fix the initial problem, I had to ask him back as the problem had worsened since his initial visit. He did return, which I was grateful for, however proceeded to completely block the sewer leaving raw sewage all over the back yard. He then told me it was Icon Water's problem and couldn't come back for three days, leaving me completely stranded ! I had to call an Emergency plumber on the weekend, who took greater care and time and solved the problem with a similar jet. Don't bother with small operators like this if you want the job done right the first time.
Find out how Jet Blast Plumbing compares to other Plumbers
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Jet Blast can't clear tree roots from drains
Hired them to come and clear some tree roots from our drains, but the water cutting tool they use just couldn't do the job. Then the water pressure built up and exploded out of the ensuite sink, spraying smelly trap water all over the walls and roof. Just lucky it wasn't the toilet I guess.
So they made a mess that we had to clean up, couldn't clear the roots, then charged me full price. I hired a plumber with an electric eel instead and he was able to cut through all the roots and resolve the problem.
If you have blocked drains then don't waste your time with them. They also give their quotes as "280 dollars, plus GST". Just give me the full price you are going to charge me! It's not like GST is optional.
Bad after care
Very bad, after the service is done the service is finished. Do not respone to complain and customer call once the money taken. Pick up the phone first time but once realise it a complain promise to call back but never did. Customer try to call again but always go to voice mail.
Quick respone for new job.
Avoid complain when the job is done badly. No responsibility after leaving the job.
Terrible work and customer service
Called to have a leaky dishwasher connection seen to. was told it would be $100 - $150 cash. Same day response. both ends of the hose were replaced. Late that night I heard a weird noise and ran out to see my kitchen floor flooding and steam coming out of the cupboards. After turning the tap off and looking at what had happened the hose connection had completely blown off. The water had even shorted out the electricity. Luckliy our floors panels were vinyl and could be lifted up to dry. Needless to say anything in the cupboard that could be rui...ned was. Called to advise the plumber immediately what had happened and was told directly that "that could not have happened" which went into a heated discussion at 11:30pm. He was able to come out next day at 4pm. 40 mins late without a call. Was not able to fix it and we were to buy a new hose - this time metal just to be sure due to the hot water. We sourced it and called to arrange a new appointment to install at no cost. On the day of apparent install of new hose I messaged to confirm time they would be available. Response advised that they would be out of state for the week. I do not reccommend this company. I am wanting my money back. Expensive, no official invoice, cash in hand, bad service, bad quality work, poor communication. unreliable. bad customer service.
This company was employed to fix my toilet and was paid accordingly. Less that 1 week later the same problem was occurring again and they were asked to come back and do the job properly and we were advised that they would charge us again to do so. They apparently don't guarantee their work at all but are happy to take your money at the start for a bad job done. Not happy!!!
No warranty service and a job not done properly.
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