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Jetpets

Jetpets (page 2 of 24)

4.4 from 465 reviews

Bad service - will not use Jetpets again

***JetPet do not honour quotes- Very disappointing service. ****We were quoted same price twice, then charged that amount, then operator rang back and said we needed to pay another $110 on top because it was an early morning flight! Extremely expensive for intrastate flight.

Sender or ReceiverReceiver
1 comment
Hi A and H, thank you for your feedback. We are sorry to hear that you are disappointed with Jetpets and our pricing. Are you able to please private message us your contact details and we will have a manager be in touch. Thanks, Jetpets

Extremely happy!!

Extremely happy with the service provided by jetpets. Our baby’s trip was only a 1 hour flight from Merimbula to sydney, jetpets were very clear with instructions and he was ready for collection way before the indicated time. The customer service consultants were very friendly ( Dean and Tamara), they knew exactly what needed to be done and they answered all questions and altered information without a fuss. Our dog arrived very calm, clean and well looked after.

Sender or ReceiverReceiver
Shipping TypeDomestic
1 comment
Hi Steph, thank you so much for your lovely feedback. It was our pleasure to take care of your little pup during his travel journey from Merimbula to Sydney. We always strive to provide outstanding customer service and we are so pleased that this shines through in your review. We will certainly pass this feedback onto Dean and Tamara. We hope your pup is settling in nicely! Thanks, Jetpets

PERFECT SERVICE AWESOME PRICE

Faultless, going above and beyond to get my 2 sphynx cats from Sydney to Whyalla SA. 4 hours later I had them here Leanne is a legend and highly recommended

Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
1 comment
Hi Katrina, thank you for sharing your Jetpets experience. Reya and Tyger were a delight to take care of. We are so pleased you were happy with our customer service team, in particular Leanne - she is certainly wonderful at what she does and we will pass this feedback onto her. Thanks again, Jetpets.

First Class Service

We traveled with our two dogs from Redland Bay, Australia to New Zealand, the Jetpets team looked after our dogs very well, we were kept informed of their progress by email with photographs, our dogs arrived in New Zealand suffering no adverse effects from the travel. I would recommend Jetpets very strongly for transportation of your loved ones. Thanks Jetpets for your caring attitude.

Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeInternational
1 comment
Hi Hodgo, thank you so much for sharing your feedback. Dakota and Deamon were such lovely dogs and it was our pleasure to take care of them both during their travels to New Zealand. We are glad you enjoyed the pet updates and photos along the way. We hope that you are all settling in nicely. Thanks, Jetpets.

DO NOT RECOMMEND

ok, one star is for the work they did bringing my pet, but the rest is for the arrogance to my pet's needs as she arrived all in her own urine and it was obvious that she was there like that for a very long time and urinated few times and no one cared to clean or change the mat as it was floating in her crate! When I brought this issue to the contact person, I got told that "puppy nappies must have ran out"......really?! for the amount I paid there should have been HEAPS of nappies!

Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeInternational
Delivery Arrived in Good ConditionNo
1 comment
Hi Stefania, thank you for your feedback. We are very sorry to hear you were disappointed that your pet had gone to the toilet in the travel crate. We do not place nappies on pets at any time, so we are unsure why you received this feedback. We are unable to locate your booking, would you mind private messaging us your reference number so we can look into this further for you? Thanks, Jetpets

Fantastic service

I along with my 2 dogs travelled from Brisbane Australia to Birmingham UK with a 24 hr stop over in Dubai. The dogs were so well looked after, and landed the other end happy and healthy. They were last on the plane and first off and were efficiently looked after in Dubai kennels, they were exercised and fed.
I was extremely anxious about the whole journey but with Jetpets it was faultless and ran like clock work.
The 24 hour emergency number was always answered and my questions attended to straight away.
A fantastic service and I would highly recommend.

Sender or ReceiverReceiver
1 comment
Hi Laura, Thank you so much for taking the time to share your experience with Jetpets. We really enjoyed taking care of Rocky and Apollo on their big adventure to the UK. They were both such friendly dogs, a little shy at times but warmed up to our pet handler and vet very quickly - they were superstar travellers!! We are glad to hear that we were able to ease your anxiety with our communication thorughout their journey. We hope you are all settling in nicely! Thanks, Jetpets

Jetpets team was awesome!

Our dog travelled from Australia to New Zealand. Jetprts mansged everything very professionally and efficiently. Their team was always in touch and provided regular updates. Definitely recommend their service! Thanks jetpets!

Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
1 comment
Hi Amit, thank you so much for your feedback - it was our pleasure to take care of your dog! We are pleased you were happy with our communication and updates along the journey. We hope to take care of your dog again. Thanks, Jetpets.

I highly recommend Jet Pets

Jet Pets helped get my cats flown from Perth to Broome. They made the process so easy and streamlined. Especially since I was organising this while I was in Broome and my cats were staying in a cattery. I feel like they care about pets and understand. They made it work smoothly and were very helpful on the telephone line. Great service, I highly recommend.

Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
1 comment
Hi Andrew, thank you so much for sharing your experience. We are pleased to hear that you found the process simple, that is our aim. Neko and Oska were a delight to take care of, we really enjoyed the time we spent with them during their travels. We hope they are settling in their new home nicely. Thanks, Jetpets

Life Savers

I recently used JetPets to move my cats from Melbourne to Brisbane. I'm a very nervous cat mum and worried about them from the time they were collected in Melbourne to the time they were delivered to me in Qld. I shouldn't have worried. They all travelled beautifully and were well looked after.
The JetPets staff are fantastic to deal with and are really nice people who are animal lovers and go the extra mile to ensure your pets safety. Thank you JetPets

Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
1 comment
Hi Doriana, thank you so much for taking the time to share your experience. We loved taking care of Smudge, Obie and Bonnie - they were all wonderful travellers and we think they enjoyed their little adventure. We sure are animal lovers here, and we are so pleased this shines through in your feedback. We hope you are all settling in nicely! Jetpets.

Best Pet Travel Without the Stress

We love our cat and dog with all our hearts and it was such a difficult decision to either fly them to our new home or not risk the stress and make the long drive Interstate. From the minute I contacted Jetpets, I knew that my pets were in the best possible hands. They were on point with communication, very knowledgeable on their particular breeds and comforted us the entire process. They answered all questions and most importantly they were punctual which meant that they were contacting us every step of the way vs us having to chase them. The Gentleman who collected them from our home, the morning of the flight had a genuine love for animals that simply put, could not be faked. He was on time, re-assuring us and stated that he had been working for Jetpets for over 10 years. I have NEVER had such an amazing customer experience and would urge anyone who needs to fly their pets anywhere... you simply cannot do any better than Jetpets.

Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
1 comment
Hi Candice, thank you so much for your lovely feedback and for trusting Jetpets to take care of your furbabies. We are so glad we were able to ease your concerns and you felt comforted while your pets were in our care. Our Pet Handlers are very caring people and they do really love their jobs - we will be sure to pass this feedback on. Thanks again, Jetpets

Excellent service

Jetpets were very attentive to my 2 large dogs travelling from QLD to VIC. They were then driven to regional VIC for drop-off. At all times, staff were very professional and caring. We will definitely continue to use Jetpets

Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
1 comment
Hi Nicole, thanks so much for your lovely feedback. Our company values are pet loving, professional, caring and friendly and we are glad that this shines through in your experience. Thanks, Jetpets.

Hassle free pet travel

Rhya loves the new lifestyle change coming all the way from 40 degree Australia into negative 30 degree Canada weather and enjoys every minute of outdoor playing in the snow

Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
1 comment
Hi Nathan, Rhya looks like she has settled into Canada perfectly! What an amazing life change for a beautiful girl. We are so glad she is happy in her new environment- thank you for sharing with us. Jetpets.

Best care,No stress

So easy to book times and dates and details...I was kept informed of where, when,any delays during transit. Delivery was to the door in air conditioned comfort. No stress and calm,contented animals were received.

Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
1 comment
Hi Leila, thank you so much for taking the time to share your experience with Jetpets. We are pleased that you found our communication to be of a high standard, and of course we are happy to hear your animals settled in nicely at their destination. Thanks again, Jetpets

Amazing service. Quality door to door

We used Jetpets for the transport of our two labradoodles from Canberra to Kuala Lumpur. From our initial engagement with Australian staff through to the delivery of our precious cargo in Malaysia we were incredibly well served with outstanding support. All our questions were answered in a responsive and considered fashion. Our pets were treated wonderfully throughout and arrived fit, healthy and happy. We will certainly use Jetpets again and would recommend them to everyone.

Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
1 comment
Hi Doug, thank you for taking the time to share your experience. It was our pleasure to take care of Molly and Makai, they were both so happy and wonderful travellers. We are happy to hear you found our customer service to be of a high standard, and we do hope to take care of them again one day. Thanks, Jetpets

Awesome experience

Justin was great throughout this whole process. Provided us clear and concise information as to how we would go about the move start to finish. Nothing went wrong. Everything went smooth and no worries were had on our end. We were kept posted throughout the travel and didn't doubt jetpets would be able to deliver. Very competent company.

Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
1 comment
Hi David, thank you so much for your feedback. We are happy to hear that you found our communication clear and concise, we will certainly pass this feedback onto our International Pet Travel Consultant Justin. Thank you, Jetpets.

Excellent company, our puppies were in Great hands

Jetpets is an incredible company to deal with. From my very first phone call to dropping our puppies off it was wonderful. The Staff were so friendly and helpful that I had great confidence our puppies were in safe hands.

.

Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
1 comment
Hi Bron, thank you so much for your feedback. We are so pleased you were happy with our friendly customer service, it was our pleasure to take care of your puppies and we hope to do so again soon! Thanks, Jetpets

Terrible experience and extremely unprofessional company

Awful experience! We found ourselves dealing with a terrible and unprofessional company which does not know how to fly pets overseas which resulted in us losing our beloved cat and our dog to be left behind in Australia for almost 3 weeks! We are obviously shocked, heartbroken, and have experienced a huge amount of distress throughout the process.
We booked our pets move to Israel (where we have relocated) through Jetpets who promised us that they will take a good care of our beloved ones when in reality the worse we could ever imagine happened due to the negligence and poor service of Jetpets. Our beloved cat went missing and we might never see him again after Jetpets outrageously cancelled their flight just over 24 hours before they were meant to fly leaving us unable to change our flights and leaving us no choice but to travel without our pets and without enough time to find someone to look after them. Our dog arrived to Israel scarred and traumatized with almost a 3 weeks delay involving 3 flight cancellations from Jetpets! Our dog ending up spending 1 unnecessary week in a kennel in Sydney which was extremely traumatizing and caused him to lose 25% of his body weight.
What made everything worse was that Jetpets did not care at all about our cat and dog that were left behind and even stopped answering us to tell us when the next fight if ever would be (at that point we were overseas already). We were devastated and could not believe that they probably had no idea as to how to fly our pets despite the fact that they had initially told us that they had done it many times.
It has been an ongoing nightmare and an absolute disaster using Jetpets services.
After it all ended and we complained to the managers about this awful experience and they agreed to pay us back less than 30% percent of the total amount we paid as a gesture of "good will" (which didn’t even cover the ticket price of our cat) and only now after disputing the matter we got most of our money back. But no money in the world will bring our cat back and can erase the hell our dog had to go through.
The sad part is that when our dog finally left the kennel in Sydney and was finally on the plane, we felt relieved as we knew there will be no more tragic changes by Jetpets. Flying them out (the actual plane experience) was supposed to be the stressful part for us however in the end it was a relief for us as we thought we might ever see our pets again. Jetpets was the problem instead of been the solution for this ongoing nightmare.
If we knew something like that would have happened, we would have never engaged Jetpets for their services!
Take care of your pets and don’t hand them to unprofessional people who can destroy their lives and yours.

Sender or ReceiverReceiver
1 comment
Hi Tamir, we understand your concern and disappointment, and are fully across the circumstances around your pets travel. A senior manager has been in regular contact with you throughout the entire time, and unfortunately there were unforseen and unexpected circumstances that occurred. We apologise for the distress caused, and wish you all the best. Thank you, Jetpets

Great work Jetpets.

Many thanks to the wonderful team at Jetpets, we recently moved overseas and my biggest concern was moving our Dalmation. The team at Jetpets are friendly, helpful and reassured us continuously. I would definitely recommend using Jetpets. Once again thank you Jetpets team.

Sender or ReceiverSender
1 comment
Hi Sargo, Thank you so much for your feedback and for trusting Jetpets to take care of your most precious family member. We understand that this can be an anxious time, but we are so happy to hear you felt reassured while your pet was in our care. We hope you are all settling in nicely. Thanks, Jetpets

Couldn’t have done it without them!

We moved down our beloved stay from the Bahamas to Canada and then to Australia. JetPets were such a helpful guidance in the most challenging and personal process. We were reassured constantly along the way. The only hiccup we had was with cage size, which I recommend buying bigger than you think you need.

Sender or ReceiverSender
1 comment
Hi Fancy's Mom, thanks so much for your feedback! It was our pleasure to take care of your sweet girl during her travels to Australia. We are glad to hear that you enjoyed the pet updates along the way, our pet handlers certainly enjoyed taking care of Fancy. We hope she is settling in nicely! Thanks, Jetpets

Awesome Pawsome!

Brilliant service! All steps of the process! Answered all questions promptly and kept me updated all the way. Happy Cat

Sender or ReceiverBoth as was my Pet
1 comment
Hi Cat Owner, thanks for your feedback, it is very much appreciated! We are so glad you were happy with our customer service and our updates while your pet was in our care. We hope to take care of your cat again. Thanks, Jetpets

Page 2 of 24

Questions & Answers

Hi, why are your prices so expensive?...I was after transport for my Border Collie from the Central Coast to Eastern Sydney. The quote I was given seemed excessive in comparison to others like Doggy Transport or Dog movers.
1 answer
Hi Michael Thanks for your message, and we appreciate your concern. We do pride ourselves on providing a service that represents value for money based on the level of expertise and service delivered. The best way to respond to your specific enquiry is to have a Pet Travel Consultant give you a call to step you through our provision of service and how it compares to the others. Would you like me to have a consultant call you, in which case you would need to provide me with your best contact number and time to call. Alternatively you can contact a Jetpets Pet Travel Consultant on 1300 668 309. Many thanks, Jetpets

I’m looking to transport 3 hairless sphynx cats from Brisbane to London next year I’m absolutely terrified they will be stress out and the temperature levels any tips for me
1 answer
Hi Carla, Thanks for your question. We can absolutely take care of your 3 hairless sphynx cats during their travels from Brisbane to London. We understand that this can be an anxious time, however our pet travel teams are very experienced and we will take the very best care of your cats. The best thing to do is to contact one of our Pet Travel Consultants on 1300 668 309 or info@jetpets.com.au and they can take you through the process step by step as well as answer any questions you may have. Thanks, Jetpets

How does your heat policy (if temperature above 35) affect the destination of the flight-does that come into consideration?
1 answer
Hi Nina, thank you for your question. We have a dedicated Pet Travel Consultant who monitors the weather around Australia, if the destination is above 35 degrees we look at alternate flight options for your pet. Please contact us on 1300 668 309 to discuss further with our Pet Travel Consultants. Thanks, Jetpets

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