A and H
Bad service - will not use Jetpets again
***JetPet do not honour quotes- Very disappointing service. ****We were quoted same price twice, then charged that amount, then operator rang back and said we needed to pay another $110 on top because it was an early morning flight! Extremely expensive for intrastate flight.
Extremely happy with the service provided by jetpets. Our baby’s trip was only a 1 hour flight from Merimbula to sydney, jetpets were very clear with instructions and he was ready for collection way before the indicated time. The customer service consultants were very friendly ( Dean and Tamara), they knew exactly what needed to be done and they answered all questions and altered information without a fuss. Our dog arrived very calm, clean and well looked after.
PERFECT SERVICE AWESOME PRICE
Faultless, going above and beyond to get my 2 sphynx cats from Sydney to Whyalla SA. 4 hours later I had them here Leanne is a legend and highly recommended
First Class Service
We traveled with our two dogs from Redland Bay, Australia to New Zealand, the Jetpets team looked after our dogs very well, we were kept informed of their progress by email with photographs, our dogs arrived in New Zealand suffering no adverse effects from the travel. I would recommend Jetpets very strongly for transportation of your loved ones. Thanks Jetpets for your caring attitude.
DO NOT RECOMMEND
ok, one star is for the work they did bringing my pet, but the rest is for the arrogance to my pet's needs as she arrived all in her own urine and it was obvious that she was there like that for a very long time and urinated few times and no one cared to clean or change the mat as it was floating in her crate! When I brought this issue to the contact person, I got told that "puppy nappies must have ran out"......really?! for the amount I paid there should have been HEAPS of nappies!
I along with my 2 dogs travelled from Brisbane Australia to Birmingham UK with a 24 hr stop over in Dubai. The dogs were so well looked after, and landed the other end happy and healthy. They were last on the plane and first off and were efficiently looked after in Dubai kennels, they were exercised and fed.
I was extremely anxious about the whole journey but with Jetpets it was faultless and ran like clock work.
The 24 hour emergency number was always answered and my questions attended to straight away.
A fantastic service and I would highly recommend.
Jetpets team was awesome!
Our dog travelled from Australia to New Zealand. Jetprts mansged everything very professionally and efficiently. Their team was always in touch and provided regular updates. Definitely recommend their service! Thanks jetpets!
I highly recommend Jet Pets
Jet Pets helped get my cats flown from Perth to Broome. They made the process so easy and streamlined. Especially since I was organising this while I was in Broome and my cats were staying in a cattery. I feel like they care about pets and understand. They made it work smoothly and were very helpful on the telephone line. Great service, I highly recommend.
I recently used JetPets to move my cats from Melbourne to Brisbane. I'm a very nervous cat mum and worried about them from the time they were collected in Melbourne to the time they were delivered to me in Qld. I shouldn't have worried. They all travelled beautifully and were well looked after.
The JetPets staff are fantastic to deal with and are really nice people who are animal lovers and go the extra mile to ensure your pets safety. Thank you JetPets
Best Pet Travel Without the Stress
We love our cat and dog with all our hearts and it was such a difficult decision to either fly them to our new home or not risk the stress and make the long drive Interstate. From the minute I contacted Jetpets, I knew that my pets were in the best possible hands. They were on point with communication, very knowledgeable on their particular breeds and comforted us the entire process. They answered all questions and most importantly they were punctual which meant that they were contacting us every step of the way vs us having to chase them. The Gentleman who collected them from our home, the morning of the flight had a genuine love for animals that simply put, could not be faked. He was on time, re-assuring us and stated that he had been working for Jetpets for over 10 years. I have NEVER had such an amazing customer experience and would urge anyone who needs to fly their pets anywhere... you simply cannot do any better than Jetpets.
Jetpets were very attentive to my 2 large dogs travelling from QLD to VIC. They were then driven to regional VIC for drop-off. At all times, staff were very professional and caring. We will definitely continue to use Jetpets
Hassle free pet travel
Rhya loves the new lifestyle change coming all the way from 40 degree Australia into negative 30 degree Canada weather and enjoys every minute of outdoor playing in the snow
Best care,No stress
So easy to book times and dates and details...I was kept informed of where, when,any delays during transit. Delivery was to the door in air conditioned comfort. No stress and calm,contented animals were received.
Amazing service. Quality door to door
We used Jetpets for the transport of our two labradoodles from Canberra to Kuala Lumpur. From our initial engagement with Australian staff through to the delivery of our precious cargo in Malaysia we were incredibly well served with outstanding support. All our questions were answered in a responsive and considered fashion. Our pets were treated wonderfully throughout and arrived fit, healthy and happy. We will certainly use Jetpets again and would recommend them to everyone.
Justin was great throughout this whole process. Provided us clear and concise information as to how we would go about the move start to finish. Nothing went wrong. Everything went smooth and no worries were had on our end. We were kept posted throughout the travel and didn't doubt jetpets would be able to deliver. Very competent company.
Excellent company, our puppies were in Great hands
Jetpets is an incredible company to deal with. From my very first phone call to dropping our puppies off it was wonderful. The Staff were so friendly and helpful that I had great confidence our puppies were in safe hands.
Terrible experience and extremely unprofessional company
Awful experience! We found ourselves dealing with a terrible and unprofessional company which does not know how to fly pets overseas which resulted in us losing our beloved cat and our dog to be left behind in Australia for almost 3 weeks! We are obviously shocked, heartbroken, and have experienced a huge amount of distress throughout the process.
We booked our pets move to Israel (where we have relocated) through Jetpets who promised us that they will take a good care of our beloved ones when in reality the worse we could ever imagine happened due to the negligence and poor service of Jetpets. Our beloved cat went missing and we might never see him again after Jetpets outrageously cancelled their flight just over 24 hours before they were meant to fly leaving us unable to change our flights and leaving us no choice but to travel without our pets and without enough time to find someone to look after them. Our dog arrived to Israel scarred and traumatized with almost a 3 weeks delay involving 3 flight cancellations from Jetpets! Our dog ending up spending 1 unnecessary week in a kennel in Sydney which was extremely traumatizing and caused him to lose 25% of his body weight.
What made everything worse was that Jetpets did not care at all about our cat and dog that were left behind and even stopped answering us to tell us when the next fight if ever would be (at that point we were overseas already). We were devastated and could not believe that they probably had no idea as to how to fly our pets despite the fact that they had initially told us that they had done it many times.
It has been an ongoing nightmare and an absolute disaster using Jetpets services.
After it all ended and we complained to the managers about this awful experience and they agreed to pay us back less than 30% percent of the total amount we paid as a gesture of "good will" (which didn’t even cover the ticket price of our cat) and only now after disputing the matter we got most of our money back. But no money in the world will bring our cat back and can erase the hell our dog had to go through.
The sad part is that when our dog finally left the kennel in Sydney and was finally on the plane, we felt relieved as we knew there will be no more tragic changes by Jetpets. Flying them out (the actual plane experience) was supposed to be the stressful part for us however in the end it was a relief for us as we thought we might ever see our pets again. Jetpets was the problem instead of been the solution for this ongoing nightmare.
If we knew something like that would have happened, we would have never engaged Jetpets for their services!
Take care of your pets and don’t hand them to unprofessional people who can destroy their lives and yours.
Great work Jetpets.
Many thanks to the wonderful team at Jetpets, we recently moved overseas and my biggest concern was moving our Dalmation. The team at Jetpets are friendly, helpful and reassured us continuously. I would definitely recommend using Jetpets. Once again thank you Jetpets team.
Couldn’t have done it without them!
We moved down our beloved stay from the Bahamas to Canada and then to Australia. JetPets were such a helpful guidance in the most challenging and personal process. We were reassured constantly along the way. The only hiccup we had was with cage size, which I recommend buying bigger than you think you need.
Brilliant service! All steps of the process! Answered all questions promptly and kept me updated all the way. Happy Cat