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Jem is a True Gem!
My toilet broke yesterday, would not stop flushing. Called JetSet this morning (cause they were good to me last time). They sent very wonderful plumber Jem to fix it. Called JetSet at about 9am and they sent Jem out at about 10:30 - 11am. He explained the problem really well in layman's terms.
Jem ordered, went out + got, then installed a new back part of the toilet, toilet seat, and pipes. Very good work. Jem is extremely polite, was nice to our cat, and accepted my annoyingly chatty nature very well. Jem has very nice manners: he took his sho...
I’ve used JetSet plumbing on a number of occasions this year, most recently Jem came to help with a leaking kitchen tap, upon assessment Jem advised me there was a fault with the actual fitting which I was able to claim and have repaired via the product warranty from Highgrove bathrooms where I purchased the tap. Jem didn’t charge a call out fee or any costs for his time. It’s so rare to get such consist excellent service and be valued as a customer. I’d recommend Jem and JetSet for any plumbing job. Thanks again guys!
Excellent Service Price and Workmanship
Called twice in two weeks (never rains but it pours) and both times the service was amazing. Out the next day, very thorough, professional, and so tidy - let if better than when they arrived. Very good value for money and nice friendly down to earth guys.
Don’t waste your time because they didn’t waste any of theirs
Don’t waste your time because they didn’t waste any of theirs they never turned up or even bothered ringing. It’s been two weeks I have been waiting for them to fix the hot water and still no show
Great emergency plumbers
Last week, my kitchen was flooded when the hot water pipe under my sink blew out without warning, sending water everywhere, and I couldn't stop it.
I rang these guys. Dylan on the phone was amazingly kind and calm - which I very much needed at this point - and gave me instructions on how to turn the water off. He got a plumber to my place within the hour, who fixed the problem.
1 star for customer service
Was fooled by the reviews ! Called to organise a drain to be unblocked and refused to provide a rough quote for job. Jake came out and said the job would be easy and then advised that all jobs to unblock a drain are a fixed price of $490 + GST. If I was told this to begin with I would have shopped around. When confronted about the price Jake was extremely arrogant and got defensive. The job took 30 mins and believe I was well within my right to question that rate. Job was completed in the end but the whole experience was very uncomfortable.
Outstanding customer service!
We had a bit of an emergency water leak that flooded parts of the home. I called Jetset plumbing at 7am in the morning and Mick was there by 8am. He was fantastic, arrived on time, identifying and fixing the issue quickly. He also gave me some great advice on other common plumbing issues and maintenance to look out for to prevent any other serious water issues in the future. Mick was friendly and helpful and provided an excellent customer experience. He didn't have to go the extra mile but I greatly appreciated the advice and expertise. I have...told lots of people about the great experience I have had and highly recommend Jetset Plumbing for anything I need in the future. Great company and employers you have at Jetset - Top Job Guys! Thanks Ainslee
Greatest and fastest customer service ever.
Tony arrived and quickly sorted problem and his manner and courtesy were perfect. I could not have had a better experience ever. He was polite and efficient. If he is an example of your staff you are one lucky company. Give this guy a raise !!!!
- Verified customer
Matty from jetset plumbing is the bomb!
We had a water leak that we could hear but not see, obviously internal, as there was no obvious water pooling either inside or outside of our house. My husband was quite concerned, as he had recently been quite ill and this situation was very worrying for him. We rang Jetset Plumbing and Ben came out first and after examining the situation, he sent in Matty with his specialized high-tech equipment to discover the source of the leak. It didn't take Matty long to find the problem. He quickly advised us of all our options - warts and all! - w...hich helped us to make the best decision possible to rectify the problem. He then followed through with an after-hours phone call to make sure we were happy with the outcome, which was incredibly kind, as my husband, who had been stressing about the situation, ended up smiling as he spoke to Matty. He is an incredibly clever plumber, who is blessed with a kind and caring nature, and is a definite asset to Jetset Plumbing. Thanks Matty!
Great communication with arrival time and expected time to complete the job.
Friendly, professional service by Jem with the completed job totally satisfactory.
Charges for the work very fair. Great advice and suggestions. Thanks Jem
The reviewer stated that an incentive was offered for this review
Thanks Jem for the work! Easy booking, quoted on the spot, did a great job. Was a stressful time considering I could have been up for an expensive job, but Jem followed up with Council for me and ended up saving me the cost of the job. I really can't thank you enough Jem. Will definitely recommend this service to others.
After sky high water bill received on Friday, which pointed to a concealed leak, Jetset plumbing sent Ben to detect the leak on Sunday and whole job was scheduled and finished on Tuesday. Dan was a perfect tradesman, taking in the whole situaton and coming with a perfect solution. Job well done, clean finish. I was very impressed. Highly recommend.
Quick and cost effective!!!!
Burst hot water tank. We had no hot water due a burst tank, what a way to start new week. Had Jet Set Plumbing to help and replace old hot water system with a new one. Received quote which was very close to other quotes we received for the same job. My wife was extremely happy to have the Jet Set team carry out the necessary work as we found them to be polite, clean and very easy deal with.
Will be recommending Jet Set Plumbing to friends and family and look forward to using these guys for future work.
Thanks for the great service.
I was extremely happy with the fast service, and was offered a lot of good advice and due to the fact that I have an older house, the advice came in handy. My problem was a leaking underground pipe which has now been fixed, and a leaking tap in my ensuite. Both problems fixed. I will not hesitate to call jetset again.
I Highly recommend Jetset Plumbing , I had a broken tap in my garden and there was water running everywhere , I rang them and they were there within a couple of hours , I have delt with plumbers in the past , and I have to say Jetset were very pleasant to deal with . I will definitely use them again. Catherine :)
The reviewer stated that an incentive was offered for this review
Jetset Plumbing experience pay for their adverts
We had an issue a few weeks ago where the sewerage pipe blocked up, so urgent action was needed. Called jetset plumbing as they were recommended on 4BC. All the exploratory work was done and it was deemed by them that a section of pipe had collapsed, also roots were blocking the pipe. One of their plumbers told us initially that as ours was a block of land where you couldn’t get a bobcat in cranes would have to be hired and although they didn’t want to worry us the cost could be over $100,000 to fix the whole problem. After a while they had a ...change of tact and started to dig down to the pipe. We were advised by the end of the first day that if we didn’t take immediate action the sewerage would back up into the house, probably that night. The plumber gave us his estimate of cost at this stage at just over $28,000 for some relining of sections of pipe and install an overflow relief gully . Although shocked we felt we had no choice but to go ahead as the house wouldn’t be habitable otherwise. Early the next day while work was starting one of the plumbers told us there would be an additional cost of $2,000 for additional relining that needed to be done, so over up to $30,000 . Near The end of the next day after the work was well under way our insurance company sent out one of their recommended plumbers as they felt the cost appeared very high, he gave us his estimate of cost for the same work at $15,000 but now it was too late to change plumbers. After a discussion near the end of the work and after I gave my view on the costs, $6,000 was taken off the bill, which I think was generous on my part. The biggest worry for customers was the plumber that did most of the work claimed they were more expensive than other plumbers because they had high marketing cost including advertising on 4bc.
Jetset Plumbing employs reliable, efficient plumbers. Service is of highest standard, I have had numerous jobs done over the years, and all completed in a satisfactory manner. All plumbers I have dealt with are friendly and have great interpersonal skills. The one time i didn't use jetset for an issue was a disaster with another company, so Jake who i have seen a few times, came out and gave me the best advice going forward with no fee. They are not the cheapest plumbers, but you get what you pay for and will not hesitate continue using them for my plumbing needs.
Always get three quotes
I was quoted $1423.40 to replace the shut-off valve on my unit. I was quoted 4-5 hours work. My son had a look at the valve, reached in and scooped 5 handfuls of dirt away from the tap and gave the top of the valve a wire brush. He used a socket to remove the connecting nut. I bought a replacement tap head from Bunnings at $8.00. Job done.
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