Jetset completed my job in a good time, although it probably wasn't the cheapest around.
I was attracted to Jetset by their claim to have no call out fee. It's true, they don't! However, if they come to assess work needed and you dont go ahead, there is a $99 fee. To me, that amounts to a call out fee. In my case, the assessment cost $150. Something doesn't add up there. They can't give a price over the phone, but you really are stuck to having to use them no matter the price quoted, otherwise it is money wasted.
After the work, they offered a complimentary plumbing assessment which is code for, lets see what other problems we can find. I felt the upsell after the job completion was over the top. Just a suggestion....take it down a notch. I felt like I was being lectured.
Matt and Mike
We had serious issues with out stormwater system but are now really happy with the neat, quick and professional work of Matt and Mike from Jetset plumbing. In two days we have gone from overflowing to cleanly rectified. Couldn't be happier. Thanks guys!
JAKE was Professional&knowledgeable.
The inhouse check was a nice surprise . The camera to find were my water drain was plus they were not blocked & no tree root damage, was agreat relief. Thankyou Kim from Labrador
Best Plumbing Service I have ever had!
Finding a good plumber for our residential and rental properties always give me a headache until I found Jetset Plumbing. The service was efficient, professional and reasonably priced. Would definitely recommend them to anyone who wants a quality plumber!
Jem is a very professional personable and informative without being pushy plumber he was very helpful and he worked cleanly and efficently we were very impressed with his work and would highly recommended him and will do.
Jem was great!!
Jem came quickly to fix our bathroom. He identified the problem and worked to find a solution. He was professional, knowledgeable and communication was great. highly recommend Jem and Jetset!
We are lucky we had 2 excellent plumbers attend our home.
We had a leak that was very hard to find. Matt and Mick found it and did an excellent job. Matt worked tirelessly all day with his head down a 4foot hole until he fixed the problem. Both of these plumbers are a credit to jetset plumbing and we hope they will be recognised for their hard work especially Matt for such hard day done with a smile. Thank you
Mike and Eileen Davidge from Forest Lake.
Best service, great company
I have used Jetset plumbing plenty of times now and every time I couldn't be happier. I've never met anyone as good as these guys before. I highly recommend you use this company. thanks, J
An Expensive Rip Off
Dont use jetset plumbling - they are overpriced and are not honest Jetset plumbing were contracted to unblock and clear our sewer last week on Wed. [name removed] arrived over two hours late and proceeded to unblock our sewer line which was backed up with sewage For this service he charged me 400 dollars and wanted another 300 to send a camera down the pipe to look at the blockage I agreed to the camera for 200 dollars and images showed a mass of tree roots,Jem then told me that that pipe would have to be dug up meaning my fence would have to be removed and garden destroyed .For this he wanted to charge me 6000 dollars !! I declined and within five days the toilets were blocked again. This time I contacted Pipe Rescue who unblocked the drain again with the same high pressure water blasting hose then put a camera down ThEN used a different head on the water blasting hose to slice and clear the tree roots - something Jetset should have done I was told - and they did it all for 350 dollars PLUS when it comes time to dig the affected pipe up or reline it it is not gonna cost me 6000 dollars - Avoid this company -They are dishonest and a rip off
No Show Now Communication
Made an appointment for the next day. Given a time window of 10am to 1pm. By 12.40 pm no contact so I rang the office to enquire. They said they would ring back. They did not ring back. I rang again. They indicatated that they could not contact the plumber and could not tell me when the plumber would arrive. I took a day off for nothing. Very upset
best plumbers in town
Jem and Jake are absolutely amazing at what they do at Jetset plumbing! They took the time to explain everything to us and gave us handy info for the future too! If you want good honest plumbers call Jetset.
Full of useful info
Could not ask for better!!!!
Very professional and did a wonderful job
Polite and respectful
Reasonable pricing and great work
Couldn't ask for a better plumber
Thanks Jem and Matt !!
Was a lot of work and you made it stress free
This is the second time I have used Jetset Plumbing and would recommend them to anyone that needs a plumber. I had Tony here this morning. He walked me through my options with tree roots in the storm water pipes. Nothing is too much trouble. The team is honest reliable and always leaves the site clean and tidy.
Good service & took time to explain
We had Jem to come out to our house to inspect a blocked drain. He voiced his concerns prior to using any equipment and gave me a quote for the services. Explained not all services were necessary but a good idea. A bit pricey but gave us a clear indication of what was wrong with sewer line. Also informed us that existing issues should have been disclosed by sellers if known. We were unaware of this and still would have been none the wiser had he not said anything. Happy with the services and the thoroughness of his inspection of the drainage. Would return & recommend.
Great Customer Service
Great job Jetset Plumbing! Prompt and professional service. We had Jem fix our blocked drain problem last Friday. He was very efficient and knowledgeable. He took time to explain what had happened and provided us with preventive advice. Very happy with their service and will highly recommend team Jetset!
Great Service Very Punctual
Provided a great service, was right on time, knew straight away what the cost would be with no hidden fees. Would highly recommend to anyone needed a great plumbing service
Always great service
Had the unfortunate mishap of having my kitchen flooded overnight due to a leaking tap. Got on the phone to Jetset and locked in a plumber. Ben was assigned my job and to my surprise he was able to get out there an hour before expected. After a quick inspection, Ben was able to identify the issue and rectify the problem within minutes. Due to the nature of the issue - the cost was waived! What more could I want!
The guys at Jetset are not only professionals that know how to get the job done, but also understand how important great customer service is. I've used them 3 times and wouldn't hesitate to call them again.
Well done team!
Gem from Jetset Plumbing came out to investigate tree roots in bathroom sink drain. He is very polite and efficient and explained everything he was doing and why. Nothing was too much trouble. He also Checked out other drains to make sure all ok. He used the water jetter and camera. I emailed Jetset 7pm, got a phone call 7am and Gem was here 3pm. Very happy with the service we got...would definitely call them again.
Great People, Great Service
Jetset cleared my blocked drain quickly and easily without any fuss at all. Thank you to Dylan and the team for helping us out so quickly.
I Highly recommend Jetset Plumbing to anyone!!
Great Customer Service
I recently had Jetset Plumbing out for my blocked drain issue I had to deal with. They were extremely helpful, especially on the phone when I rang to book for someone to head out there. Dylan helped to explain what needed to be done and a few different methods they could use.
Thank you Jetset for such an amazing experience!!
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