In light of the current level of financial uncertainty many borrowers are facing, Jetstar are temporarily pausing new credit card applications.
No booking fees on jetstar.com
Complimentary Club Jetstar membership
$69 annual fee after the first year
$10,000 spend required to receive a $100 Jetstar travel voucher
For Jetstar customers, this card offers two main benefits: earning points and avoiding booking fees.
Under the Jetstar Dollars program you'll earn 1 Jetstar Dollar for every $100 you spend on eligible purchases. For every 100 Jetstar Dollars you accumulate you'll be automatically sent a $100 Jetstar travel voucher. That means you need to spend $10,000 to receive a $100 travel voucher.
|Category||Low Rate Credit Cards, Frequent Flyer & Travel Credit Cards and Balance Transfer Credit Cards||Low Rate Credit Cards, Frequent Flyer & Travel Credit Cards and Balance Transfer Credit Cards|
|Benefits||Reduced First Year Annual Fee||Reduced First Year Annual Fee|
|Minimum Credit Limit||$2,000||$2,000|
|Maximum Credit Limit||$50,000||$50,000|
|Additional Cardholder Fee||$9 p.a.||$9 p.a.|
|Rewards Program||Jetstar Dollars||Qantas Frequent Flyer|
This is capped at 500 Jetstar Dollars per year. Also, receive a $100 Jetstar Travel Voucher for every 100 Jetstar Dollars you accrue.
This is capped at 25,000 points per year.
|Rates & Fees|
|Purchase Rate||19.99% p.a.||19.99% p.a.|
|Cash Advance Fee||3%||3%|
|Late Payment Fee||$35||$35|
|Annual Fee||$29 p.a.||$29 p.a.|
|Foreign Transaction Fee||3%||3%|
|Interest Free Period||55 days||55 days|
|Cash Advance Rate||19.99% p.a.||19.99% p.a.|
|Reduced First Year Annual Fee||$0||$0|
|Balance Transfer Rates|
|Balance Transfer Period||14 months||14 months|
|Balance Transfer Rate||0% p.a.||0% p.a.|
Terrible Customer service. Still waiting for the $100 reward voucher!
After spending the required amount of money to qualify for a $100 reward voucher and contacting customer service twice, I'm still yet to see a voucher or get a answer as to when it will be sent. Think twice about using this card if you are using it for the credit voucher it's just not worth the hassle.
Avoid And Beware - I am reporting to Ombudsman
Beware Jetstar credit cards. They are owned by Macquarie Bank. Here is my story - I am reporting this experience to the Australian Financial Complaints Authority (the banking ombudsman).
On the 30/3/2020, I had a suspicious purchase on my card ($462.58). I hardly use the card so I knew it wasn't mine. I tried to call customer service immediately but couldn't get through (waited on hold for about 30 minutes). Therefore, I locked my account on this date by going online and using the lock feature. The purchase was 'pending', and once I locked the...
Disgusting. Running me around in circles.
They hadn't even approved my application after a month.
They have been running me around in circles for over a month wanting to get ridiculous amounts of private information from me including more payslips than requested on the website, and they wanted to call up my employer because they think I don't make enough money. I make over $3000 AUD a fortnight as shown on the last 4 payslips I provided them! They called me again this morning saying they want to call up my employer again for more private information and I just told them I want to with...draw my application. I am really upset because I wanted to use the credit card for a deposit to hire a car on my holiday at the end of this month. I will have to cancel the rental car, which is really disappointing. I would give zero stars if I could. I am so upset.
not worth the points
you dont get fair points value is what you get from this card. I felt that the card didnt give enough points for purchases so i feel its not fair to customers, will most likely find another card soon!
The reviewer stated that an incentive was offered for this review
Would rate zero stars if I could.
Never got $150 cashback as advertised. Customer service is a joke - have to re-explain your issue every time you call. They leave you messages to call them back and when you do no-one knows why you were called. Gave up in the end - $150 isn't worth the total of 7+ hours I spent on the phone with them trying to resolve it.
Dont trust this company in any way !
They are the lowest of low,they harassed me at the lowest moment of some horendous health issues,with no compassion or interest in helping me or the situation,do yourself a favour and have nothing at all to do with them.....and pray uou dont EVER have serious health issues and seek any help
Not customer focused - very scripted responses
Well did I got a nasty surprise when my Jetstar credit card statement arrived with almost 2k of double up purchases due to a system clitch that Jetstar was aware off but did nothing to inform their consumers or contact any of their customers to check their cards for duplicate transactions. When I informed Jetstar cards I was asked to lodge a dispute, the claim took one week which initially only approved 1 out of 8 duplicate transactions. The other transactions were approved only when I emailed them that I will be in touch with the ombudsman . I...was so angry and annoyed that they didn’t jump on the problem on my first contact. Today I received a very scripted and insincere apology and “ we will raise the issue with management “ spiel and no compensation for my angst and trouble I had to go through. I found Jetstar credit card at their worst. Make sure to check your credit cards for any transactions from March 5th and 6th 2018 for any duplicate transactions by comparing the long transaction number found printed on the statement.
Ok till they changed the website layout
The change in 2018 to a 'wealth management' website beggars belief. People using a CC are not managing their retirement portfolio they just want to monitor their spending. After a while I worked out how to customise so I can review recent purchases but on top of the reduced point earn rate it frustrates me so I'm leaving.
Don't bother waste of time!!
I applied for a jetstar mastercard. I was told to contact them though my income good. I did and was told someone would contact me. No did not happen! I then got a letter to contact them as they have tried to contact me LIE i never got a miss call i rang them as i got a letter my application was suspended i was told by a foreigner on the other end that my application was cancelled 3 days prior to date of letter. I have a good credit rating!! Fly Jetstar often! Found this service PATHETIC!!! Not happy!!!
1. Closed my account only to get a bill 1 mth later for a subscription charge that should never have gone through on a closed account.
2. Overpaid my account to close it out and coincidentally they charged me more interest which just happened to be the exact amount to the cent that I overpaid.
How do they get away with it??
One of the worst customer service experiences I have encountered on any product. Impersonal, unhelpful and possess no knowledge about the card and the company. Obviously using a call centre for enquiries even if you are a current card holder. When they need to get in touch with you for any reason they will call repetitively at all hours of the day and night and never leave a voicemail indicating you you need to get in contact with. trying to cancel as soon as possible but is also proving to be a nightmare. Never get this card. The fee paid on every fight booking is well worth not having to deal with this company.
AVOID LIKE THE PLAGUE
Recently Jetstar MasterCard updated their website. It now shows a huge amount of information but DOES NOT SHOW YOUR AVAILABLE FUNDS unlike almost every other credit card account online. The site is so slow that often it will time out. Hopelessly slow even with the fastest connection. Their open portal must be tiny!
If you want some further frustration, try ringing the online help and speaking to someone in INDIA. Hopeless service!
Macquarie Bank don't listen and don't care. If you are looking for a credit card, avoid this one like the plag...
If I could give zero stars I would
Applied for a balance transfer of $7000 so I can cancel my other credit card. I earn gross of $2000 per week and have a good credit history. So I received the card after a lengthy application process and they had approved the card with only a limit of $2000 and wouldn't let me do a balance transfer of the $7000. So instead of helping me do a balance transfer so I could pay off my debt faster, I had two cards, one with $7000 owing and the stupid Jetstar card with $2000 available. So I called and they said they couldn't approve the $7000 transfe...r. No explanation why they didn't bother to contact me and let me know. If they couldn't do the transfer why not just simply reject the application?!!! Unethical!!! Told them to cancel the card and that I would be writing them a terrible review. This is so stressful as the $7000 was to pay for my partners visa application, as if that wasn't stressful enough. Thanks a lot Jetstar. This is not the product I applied for!!!!
Like others on here I was out of work for a couple of months and applied for hardship. I have other cards, all were great, but this mob declined and suspended my card. I didn't worry too much until I twice was fined for late payments. I checked and it was because I had made a payment a couple ( once only one) days early and it was counted as an extra payment the month before. They actually change the due dates to suit and it is hard to keep up.
They were calling me at the beginning of the month to make sure I will pay ( what the?). As I said ...
Don't even bother applying, completely unreliable, untruthful and a nightmare to deal with.
Like many I should have read the reviews prior
Seems you don't even have to book a flight with Jetstar for them to ruin your holiday. For anyone considering applying for a Jetstar credit card, take my advice, don't even bother. Stick with the major banks. We needed a credit card for our upcoming holiday, as we travel a fair amount and often use Jetstar when flying.
So we decided to apply for a credit card, figured with 2 people working full time, decent income (significantly over the $30K requirement), no other credit cards or personal...loans, we'd have no hassles. Well we were very wrong. We waited, and waited, and waited and heard nothing. As time was running out we phoned and explained our predicament. What entailed was a bunch of lies and false promises to string us along. At one point we were even told we were approved and they would definitely get the cards out by Friday. Today we were told a completely different story. Even in the last phone call, the information was contradictory and a bunch of lies. I walked straight into my bank and was approved on the spot, but of course, they could at least be honest when they told me I wouldn't get the cards until it was far too late to get before our holiday.
Questions & Answers
I recently applied for the jetstar promotion master card 25,000 points and received a email confirming the application asking for proof of income to be sent to complete the application.
But when i went to send the proof of income i could not find the email from Jetstar to reply nor could I find the original application email I had sent initially?? They had both disappeared and make me wonder if there is a scam at work?
I phoned 1300 150 100 they were reluctant to look up my application and kept saying just send your proof of payment, i asked for the email to be resent they said they could not resend it?
I am reluctant to follow through as I find it very strange that both Jetstar emails could Vanish from my inbox and sent mail !!
Anyone else having the same problem, i'm worried the information sent is being scammed.
I think Macquarie Bank are running a scam which just serves to reinforce their image, which makes the public image of used car sales people look angelic.
The cost of these promotions QFF point promotions is the cash MacqB has to pay Qantas to buy the points and they have worked out that by dragging out the process so as to delay one being able to use the card before the promotion closes they need not buy any points at all, yet they still pocket the annual fees. This is deceptive advertising in my view.
Then they also have all this financial information about people and heaven knows what use they make of that, they may well sell that to other organisations. All that nonsense about can't send an email in this day and age is lie.
This is an all too common experience as documented on Product Review plus others e.g. Mozo.
Thankyou. I have hesitated continuing my application as I feel unsure of the overseas help?
Plus making payments internet for me seems daunting. I must say though as far as Jetstar itself we have no complaints.
I feel concerned for the future generations trusting and selling their soul to unknown identities.
It is a difficult web to avoid, which has introduced an insatiable greed to the world.
Yet now that the internet horse has bolted only time will determine its outcome. We can only brace ourselves for a rough ride sadly some more than others.
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