In light of the current level of financial uncertainty many borrowers are facing, Jetstar are temporarily pausing new credit card applications.
For Jetstar customers, this card offers two main benefits: earning points and avoiding booking fees.
Under the Jetstar Dollars program you'll earn 1 Jetstar Dollar for every $100 you spend on eligible purchases. For every 100 Jetstar Dollars you accumulate you'll be automatically sent a $100 Jetstar travel voucher. That means you need to spend $10,000 to receive a $100 travel voucher.
No booking fees on jetstar.com
Low 14.99% purchase rate
No booking fees on jetstar.com
$10,000 spend required to receive a $100 Jetstar travel voucher
Additional $30 Qantas Frequent Flyer joining fee
Relatively low QFF points earn rate (0.5 points per $1)
$69 annual fee after the first year
|Category||Low Rate Credit Cards, Frequent Flyer & Travel Credit Cards and Balance Transfer Credit Cards||Low Rate Credit Cards, Frequent Flyer & Travel Credit Cards and Balance Transfer Credit Cards|
|Benefits||Reduced First Year Annual Fee||Reduced First Year Annual Fee|
|Minimum Credit Limit||$2,000.00||$2,000.00|
|Maximum Credit Limit||$50,000.00||$50,000.00|
|Additional Cardholder Fee||$9.00 p.a.||$9.00 p.a.|
|Rewards Program||Jetstar Dollars||Qantas Frequent Flyer|
This is capped at 500 Jetstar Dollars per year. Also, receive a $100 Jetstar Travel Voucher for every 100 Jetstar Dollars you accrue.
This is capped at 25,000 points per year.
|Rates & Fees|
|Purchase Rate||19.99% p.a.||19.99% p.a.|
|Cash Advance Fee||3%||3%|
|Late Payment Fee||$35.00||$35.00|
|Annual Fee||$29.00 p.a.||$29.00 p.a.|
|Foreign Transaction Fee||3%||3%|
|Interest Free Period||55 days||55 days|
|Cash Advance Rate||19.99% p.a.||19.99% p.a.|
|Reduced First Year Annual Fee||$0.00||$0.00|
|Balance Transfer Rates|
|Balance Transfer Period||14 months||14 months|
|Balance Transfer Rate||0% p.a.||0% p.a.|
Unfair cancellation not even a phone call
Today i found out Jetstar MasterCard had cancel my credit card and my years as a good customer because they said I didn’t pId my bill. And I owe them a bit over $200 back in mid 2020.
When COVID bit I paid my credit card in full and I think I was a few dollars in credit. I never worried about re checking my balances because I knew I paid it off and I Kew I wasn’t going to be travelling in the near future so I didn’t think much of it until I found the new credit card they send me last year in a bowl waiting to be activated.
I rang them to my...shock they told me that because I didn’t pay my bill they terminated My account. The real story here is that I paid my credit card in full and was as I remember in credit back in February 2020 but as COVID hit everything went mad. I had no need of credit card as I wasn’t travelling anymore but the bank regardless of my good credit rating forgot to informed me that they charged me an annual fee. I never received phone call or e en an email to the fact and today the person I spoke to said it wa my responsibility to check account online that statements get send there. Yes I understand that very well but the fact that my account was settled before COVID-19 hit i had no reason to suspect I own them anything. The fact that some people are struggling and there is messages on website advertising assistance to tose in need is disturbing as simple telephone. All or email could had avoided this. Poor customer service I call this..plus due to current hardships the bank should not be allowed to charge annual fees. I always been a good customer all these years and paid my bills on time and their attitude with my situation has left me very disappointed. I have never received any communication about why they were canceling my account, no telephone call no email ever sent.
Terrible Customer service. Still waiting for the $100 reward voucher!
After spending the required amount of money to qualify for a $100 reward voucher and contacting customer service twice, I'm still yet to see a voucher or get a answer as to when it will be sent. Think twice about using this card if you are using it for the credit voucher it's just not worth the hassle.
Avoid And Beware - I am reporting to Ombudsman
Beware Jetstar credit cards. They are owned by Macquarie Bank. Here is my story - I am reporting this experience to the Australian Financial Complaints Authority (the banking ombudsman).
On the 30/3/2020, I had a suspicious purchase on my card ($462.58). I hardly use the card so I knew it wasn't mine. I tried to call customer service immediately but couldn't get through (waited on hold for about 30 minutes). Therefore, I locked my account on this date by going online and using the lock feature. The purchase was 'pending', and once I locked the...
Disgusting. Running me around in circles.
They hadn't even approved my application after a month.
They have been running me around in circles for over a month wanting to get ridiculous amounts of private information from me including more payslips than requested on the website, and they wanted to call up my employer because they think I don't make enough money. I make over $3000 AUD a fortnight as shown on the last 4 payslips I provided them! They called me again this morning saying they want to call up my employer again for more private information and I just told them I want to with...draw my application. I am really upset because I wanted to use the credit card for a deposit to hire a car on my holiday at the end of this month. I will have to cancel the rental car, which is really disappointing. I would give zero stars if I could. I am so upset.
- Credit Card
Do not recommend using the card overseas, because there is a transaction fee.
Otherwise this card is perfect for anyone who uses Jetstar.
About every 6 months I get a $100 Voucher, and use it to go to Bali.
Used properly, and paid off monthly, this is a cost free card.
Other benefits include no booking fees, and an easy to use online account
I have recommended it to many friends.
not worth the points
you dont get fair points value is what you get from this card. I felt that the card didnt give enough points for purchases so i feel its not fair to customers, will most likely find another card soon!
The reviewer stated that an incentive was offered for this review
Would rate zero stars if I could.
Never got $150 cashback as advertised. Customer service is a joke - have to re-explain your issue every time you call. They leave you messages to call them back and when you do no-one knows why you were called. Gave up in the end - $150 isn't worth the total of 7+ hours I spent on the phone with them trying to resolve it.
Good if you use it appropriately
The best thing about this card is if you spend $10000 you get a $100 Jetstar voucher. These rewards are better than many other cards as long as you want to travel. Annual fee isn't too bad. Though I pay it off each month they gave me a low limit and I accidently went over twice and they gave me a fee but then took it off. Third time they kept it. Can't complain. You can make it so you can't go over which is what I have done.Just make sure you keep within the limits and pay it off each month and it's fine.
- Credit Card
Points OK customer service v.poor
Card offered a competitive rate of points and a zero fee offer initially but Service via phone centre is slow and painful - dropped calls, pillar to post etc with diff teams. Normally 20mins plus on the phone. Card was cancelled when overseas due to overzealous security concerns about transactions. Stuck in countries where they don’t have a freephone number to resolve and only support for SMS security ID checks which isn’t helpful in remote locations. Recently closed account and it shuts access to online account, send you letters with the $ fig...ure on what you owe but no itemised breakdown. This varied with transactions days before I closed it so you have to call to check chase and understand spend / refund etc. All in all a painful experience, better value and service elsewhere
Superb Card. Especially If You Use Jetstar.
I have the basic Jetstar Mastercard, not the Platinum one in the photo to this article. They offered it to me after I joined Club Jetstar, with a bonus offer of 150 Jetstar dollars if I spent $1000 in the first two month.( I have already received that voucher and used it).
The card earns one Jetstar cent per dollar spent using it on non-government transactions. That's now twice the rate typically being paid by most Australian credit cards with say $100 to $160 annual fees, which usually give half a Qantas Frequent Flyer point or half a Veloc...ity point per dollar . Though the Jetstar dollars can only be used on Jetstar, and not for all sorts of other purchases as with Qantas and Virgin points. Using the card on a Jetstar flight gets one 10% off food and drinks. And using it to book flights results in not being charged certain fees, which add up to quite a few dollars compared to using a regular credit card, and you earn Jetstar dollars on that booking transaction. I've used Jetstar flights on two overseas vacations and have just booked a third. Their Dreamliners are great, and I especially like using Jetstar because it has many direct flights out of Melbourne, where I don't have to pay more as well as then to sit in Sydney airport for hours, as with various other companies. Jetstar is indeed a budget carrier, but it is a good cut above using other budget carriers like Ryanair, which I have flown in Europe. So, as I intend continuing to use Jetstar into the future, then continuing to keep this card is a no-brainer. Their Mastercard website is a little confusing - containing lots of stuff I find irrelevant. But clicking on "Jetstar Mastercard" in the "Accounts and Statements" section brings up all transactions, including the pending ones. The biggest nuisance is that because it keeps recent pending transactions out of the Balance owed figure, I have to add them to the outstanding Balance to know how much I really owe (though, to be fair, others like American Express do the same thing).
Dont trust this company in any way !
They are the lowest of low,they harassed me at the lowest moment of some horendous health issues,with no compassion or interest in helping me or the situation,do yourself a favour and have nothing at all to do with them.....and pray uou dont EVER have serious health issues and seek any help
Not customer focused - very scripted responses
Well did I got a nasty surprise when my Jetstar credit card statement arrived with almost 2k of double up purchases due to a system clitch that Jetstar was aware off but did nothing to inform their consumers or contact any of their customers to check their cards for duplicate transactions. When I informed Jetstar cards I was asked to lodge a dispute, the claim took one week which initially only approved 1 out of 8 duplicate transactions. The other transactions were approved only when I emailed them that I will be in touch with the ombudsman . I...was so angry and annoyed that they didn’t jump on the problem on my first contact. Today I received a very scripted and insincere apology and “ we will raise the issue with management “ spiel and no compensation for my angst and trouble I had to go through. I found Jetstar credit card at their worst. Make sure to check your credit cards for any transactions from March 5th and 6th 2018 for any duplicate transactions by comparing the long transaction number found printed on the statement.
Ok till they changed the website layout
The change in 2018 to a 'wealth management' website beggars belief. People using a CC are not managing their retirement portfolio they just want to monitor their spending. After a while I worked out how to customise so I can review recent purchases but on top of the reduced point earn rate it frustrates me so I'm leaving.
Don't bother waste of time!!
I applied for a jetstar mastercard. I was told to contact them though my income good. I did and was told someone would contact me. No did not happen! I then got a letter to contact them as they have tried to contact me LIE i never got a miss call i rang them as i got a letter my application was suspended i was told by a foreigner on the other end that my application was cancelled 3 days prior to date of letter. I have a good credit rating!! Fly Jetstar often! Found this service PATHETIC!!! Not happy!!!
1. Closed my account only to get a bill 1 mth later for a subscription charge that should never have gone through on a closed account.
2. Overpaid my account to close it out and coincidentally they charged me more interest which just happened to be the exact amount to the cent that I overpaid.
How do they get away with it??
Questions & Answers
I recently applied for the jetstar promotion master card 25,000 points and received a email confirming the application asking for proof of income to be sent to complete the application.
But when i went to send the proof of income i could not find the email from Jetstar to reply nor could I find the original application email I had sent initially?? They had both disappeared and make me wonder if there is a scam at work?
I phoned 1300 150 100 they were reluctant to look up my application and kept saying just send your proof of payment, i asked for the email to be resent they said they could not resend it?
I am reluctant to follow through as I find it very strange that both Jetstar emails could Vanish from my inbox and sent mail !!
Anyone else having the same problem, i'm worried the information sent is being scammed.
I think Macquarie Bank are running a scam which just serves to reinforce their image, which makes the public image of used car sales people look angelic.
The cost of these promotions QFF point promotions is the cash MacqB has to pay Qantas to buy the points and they have worked out that by dragging out the process so as to delay one being able to use the card before the promotion closes they need not buy any points at all, yet they still pocket the annual fees. This is deceptive advertising in my view.
Then they also have all this financial information about people and heaven knows what use they make of that, they may well sell that to other organisations. All that nonsense about can't send an email in this day and age is lie.
This is an all too common experience as documented on Product Review plus others e.g. Mozo.
Thankyou. I have hesitated continuing my application as I feel unsure of the overseas help?
Plus making payments internet for me seems daunting. I must say though as far as Jetstar itself we have no complaints.
I feel concerned for the future generations trusting and selling their soul to unknown identities.
It is a difficult web to avoid, which has introduced an insatiable greed to the world.
Yet now that the internet horse has bolted only time will determine its outcome. We can only brace ourselves for a rough ride sadly some more than others.
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