In light of the current level of financial uncertainty many borrowers are facing, Jetstar are temporarily pausing new credit card applications.
I made an on-line application on 8th August, Due to their initial non acceptance of my Allocated Pension Income details the application was declined. Having worked in the banking industry for 35 years the treatment towards their customers is deplorable. I was able to obtain further confirmation of my income and provided it to them, and I was advised that that was just what they needed. I also forwarded further details of my financial position, which was not requested. Found out today when I contacted them that their decision was not going to be...changed. Also, I received a letter from them dated 9th August which confirmed the original decision, with this letter "inferring" that my credit history indicated that I had previous, bankruptcy, financial defaults and serious credit infringements. In my 45 years since being able to have any credit facilities, these comments are beyond belief and completely untrue. Never had any sort of financial default in my life. I would not recommend this Credit Card provider to anyone.
Pay interest to access interest free? Really?
I have had the Jetstar card for many years and am happy to earn points and pay it off monthly. Last month bought Jetstar tickets and was pleasantly surprised to see from my statement it had been allocated 6 months interest-free on the flight charge - happy days. So paid off everything else. After one-month interest-free has disappeared. Seems the interest-free amount is the first thing that gets paid from your balance - so by actually paying the remainder of my account i was paying off the interest-free amount.
To summarise - the only way to ...
Money making exercise!
What a scam!! Only applued for card as i will be chsnging airlines and wanted to avoid sll the rediculous booking fees. Application declined due to information in my credit score available to view from VEDA FREE for 90 days.....fill in online forms with VEDA . Recieve a phone call to up sell me to another report because the information I need won't be in the free report. Fearful that something terrible is going on with my credit rating that I am unaware of I pay the money over the phone, retrieve my information and there is nothing negative there and my credit rating is Very Good!! Pfffft....Disgusting...
Jetstar Credit Card your name is been trashed by Macquarie Bank!!!!
Like others below, I applied for the card, jumped through the hoops to my amazement I got rejected also, this was a personal insult, my credit rating is great, pay all my bills, have a tiny mortgage and earn enough, so What . Frustrated by this I called the number on the letter and went through the steps (Macquarie Bank call centre in India which adds salt to the injury) and they reconfirmed I didn't meet their criteria. Asking what is the criteria to help me with the process and was told this is confidential information that cant be released then was advised to reapply in six months time, but my situation wouldn't be any different, guess I'll try Qantas card!
Issues of trust with Macquarie Bank and the Jetstar Mastercard
I applied for a Jetstar Mastercard, which was approved as a Platinum card. Two days later they limited the account claiming there were fraudulent aspects. Nothing was out of order with this card or my application. Finally the card was reinstated for use when they conceded I was who I said I was.
We were happily using the card when we noticed that without warning the credit limit was reduced by around $2000. We had no prior communication to advise of this limit reduction.
Because of the rewards points this was going to be our main card. ...
Why even advertise it
I have a fairly decent salary, always pay my bills on time as well as above and beyond.
Only a very small car loan remaining and I got knocked back.
Only a $4,000 card I applied for, for the points.
When I asked for the reasons they said they can't release how they make the decision because they don't want their competitors to know how they calculate it.
Thanks for nothing
Applied exactly one month ago. A doctor with excellent credit rating. Uploaded 2 payslips as requested. Heard nothing and had to call them. Ohhhh sorry to let you know now but your payslips aren't actually payslips. What??? Can you send us your tax returns 2014,2015 please. Don't have my 2015 one yet but will send you the 2014 and the group certificate for 2015. Safely uploaded. Still no word from them after another 2 weeks, I call the 1300 number again. sorry we tried to call you (no you didn't) but your tax return and group certificate isn't ...good enough. We need the ATO notice of assessment for 2014 and 2015 please. Also perhaps we can talk to your accountant. Of course you can if you can pay for the call yourself. that's when I lost it....keep your card. Lots more out there. Thanks for nothing. What time wasters!!!
40k Qantas points, can't argue
Got the deal with 40,000 free Qantas points on sign up. Annual fee less than $100, cannot argue with this. Has already paid for itself. Happy
No Problems better than the big banks
I have had no issues with mine Best Qantas FF acccumulater I have found with 50000 bonus points to sign on. Had it for 6 months now.
As has been said you need to pay it off on time wish is easily doen with Bpay from my bank.
I have found most people that write a review here have a gripe with the product and hence it skews the rating.
Application for a credit card
I have applied for a Jetstar Platinum them the drama started. First a series of documents , fine all send, them pay slip, all send, them they call my employee all done, them they call me again saying they need to talk to my employee " which was already done", apologies sir , them they done again, 1 month after and a series of complain they finally send me a normal mastercard.. what a joke if i want a normal card i would have asked for one.. Speaking to a lawyer i found out is illegal you order a product and they send something else.. Oh well took me a hour to cancel the card that i didn't want..Thank you jetstar cardserve for the worst and most useless experience ever.
After receiving an offer of credit limit increase, I've applied for it, submitted all the documents and waited... Since nothing happened in about three weeks, I called them, apparently my payslip was not visible enough. No mail or warning from Jetstar about that... I sent the payslip again, they called me back after a week and put me through the series of questions about my financial situation. I thought that was it, but I was wrong, I get another call ten days later with the same series of questions once again about my financials. After that, ...another 14 days of silence and when I called, they said, that my payslip or income couldn't be verified.No mail or call from them again... I had to chase it again... I work for Australian government and if official payslip is not enough to prove my income I don't know what the Jetstar team wants me to do! After about six weeks, I told them to cancel altogether... Why are you sending offers, if you can't handle them professionally? After 5 or 6 phone calls, losing at least 10 minutes each time and me chasing your offer, thank you very much! You are a great team of ignorant time wasters! There's plenty of competition on the market and if I need this credit limit increase, you'll be the last on my list to call! Congratulations!!!
The worst customer service out there
A few days after applying for a Jetstar credit card I received an email asking for a payslip, which I sent immediately. After a few days of hearing nothing I called to confirm they had received it (they had). A week later still no news, called them back (of course its an overseas call centre) they stated "oh our approval area called you to ask the source of your other income and got voice mail". They didn't leave a message though!. Called again today (now two weeks since applying) same story - "oh we had a question and got voicemail" no message...left again. Useless JetStar don't give a damn, complain to them and they just say "oh its provided by Macquaire" what they forget is that the rubbish service from Macquirie reflects on the JetStar name
One of the worst
I would never recommend a Jetstar MasterCard to anyone. It is one of the worst, if not THE worst. My observation in using it for balance transfers is the money is immediately debited to the card yet takes up to a week before the request is processed whereby you pay double interest. My recent frustration is the card was officially cancelled yet today I have been debited an annual fee. Dishonest practices.
Lose your card and you lose all your transaction history
I reported my card lost and so it was cancelled - as you would expect
But when Jetstar cancels the card they take away all access to statements and transaction history on the www. As their default position re statements is for the customer to pick them up online. So when they delete all your transaction history you are in the dark. Regular automatic payments cant be tracked back and all sorts of info that you want can't be accessed.
This is typical of this card which I hate. I only use it because of the exorbitant credit card fees Jetstar c...harge for air travel charged to any other credit card. The PIN on my card has never worked since I got it ages ago. Fortunately the August deadline might force them to sort it out The lose of all transaction history is appalling. The fee saving when I travel on Jetstar flights Clunky, no PIN, lost transaction history, slow replacement card etc etc
I applied for this card a few weeks ago, thinking it would be a nice and easy way to get some Jetstar flight credit. Anywho, I called today to see what is wrong because it's been 10 working days. I spoke to [name removed], who kept putting me on hold (about 5 times each), and the end of the first call was just that she would 'follow up'. I then found this website, and looking at the reviews I chose to bail. Peace
Slow, service extremely bad- i'll stay with commbank who have australian operators
Incompetent or a con
In late 2012 (IIRC) Qantas sponsored a Visa card from HSBC with 20,000 points which I applied for and with minimal fuss I had the card and my pin number within a month.
A bit later Qantas put an ad for the jet* m/card on its web site in July (or thereabouts) 2013 saying that it would get one 30,000 frequent flyer points. This sucked me in but I also thought a second, low limit card would come in handy to limit my losses in online transactions etc.
After hearing nothing for two months the process started and went on and on with people ring...ing me up to ask for doc but having no email to which I could send scanned documents making me wonder what on earth was going on. Then about the 11th of November my card arrived, having been preceded by a jetstar/cards logon-id and initial password, but no pin except for an invitation to contact them in a week if it didn't arrive. Of course it never turned up. They said I had to use it on an eligible purchase within a short period to get 15,000 points. What about the other 15,000 then I asked? Oh you have to spend another $5000 on eligible purchases on the card by the end of November. That was the first I'd heard about that and I can't help but feel they, in contrast to HSBC, had dragged the process out so long so as to make it virtually impossible to get that second 15,000 points. I put that to them and the response was there had been a very large uptake of the offer which swamped them but I was and still am dubious about that as HSBC would have had the same uptake (if not more, coming first) and it went through like clockwork. Anyway not getting the pin I thought OK I'll use it to pay my utility bills using jetstar banking to at least get the first 15,000. Three months afterwards I caslled them to ask what had happened with those points. Oh they said, they weren't eligible purchases. So I cancelled the card immediately. Incompetence probably but a con can't be ruled out. If I had known that the Macquarie Bank was behind the whole shambles I wouldn't have touched it with a 40ft barge pole. Cancelling
only 1 word to express this card serve: horrible. I hope jetstar could have partnership with another bank that serve the customer right and better, i dont understand why people still want to apply for this bloody card with bloody customer service that make their customer like a beggar, trully unprofessional
if you need to know what wrong just apply and get one and you will end up have a miserable live, trust me.. it is pain..
Collect the 100,000 Qantas points at no cost
Receiving 1 Qantas point for every dollar spent with a MasterCard is brilliant as long as you pay the full amount of statement each month by the due date. I collect 100,000 points in about 8 months and then do not use the card again until its anniversary date and points start accumulating.
Usual MasterCard benefits
Will limit to 100,000 Qantas points
The most rotten card available
Hard to Contact. Hard to deal with, Cant change my info so my card was cancelled but now i am told I owe them money. Still cant contact to sort out. How dumb are these people. Find out if the person you are talking to is AUSTRALIAN, ASK FOR AUSTRALIAN
Worst Service Ever
Late Payment Fees After payments are received
I have received a number of late payment fees AFTER I have made payments. I have proof. The call centre operators are robotic, follow long-winded scrips for which they will not be diverted and are completely unhelpful. I also earned 100points and had them disappear a few weeks later. Unconscionable.
Unfair fees. Poor service. Problemtic BPAY funds transfer.
I paid my balance before the due date and paid the extra over the counter two dollar fee then I receive another bill for another six dollars and have to pay another over the counter fee this card is just a sham. You can never speak to anyone in australia, lousy customer service.
Read the reviews !
I should have read all the reviews first. Don't waste your time with these people. I wasted nearly 3 months and that was only with the on line application only to find out they are totally incompetent. Could not seem to contact anyone in Australia. Do your research online and then go elsewhere!
Avoid at all Cost
This company cant accept notification that the card account is no longer required even though written advice in accordance with their terms and conditions was given.They have contacted me once before to keep it open and now have resorted to phone calls at 10:15pm at night to try and discuss.Completely unacceptable behaviour and unethical waking household members that are asleep for early starts for work.
rewards seemed attractive a few years ago but much better programs available now
Inflexible with rewards for jetstar flights and inability to accept card holders decisions
Horrible experience - Jetstar Platinum Card
Applied for the card during a $0 annual fees promotion in Oct 2012 and waited 3 months for the cards to arrive. Shocked to find annual fees charge on my first statement. Rang customer service and was reassured by CS rep, Mr JD on 14 Feb 2013 that the annual fees will be waived and credited in my next statement.
On Sunday 24 Feb 2013, another customer service rep informed me that annual fees will be levied on my account. I find it confusing and frustrating over the contradictory replies from Jetstar customer service. Decide to cut my card an...d close my account. Agree with the comments posted on the review. Sad to say, poor customer service end up with another unhappy customer. 0$ annual fees for 1st year promotion ends up having to pay card annual fee.
Macquarie run a worse card service than Jetstar do an airline!
Got suckered in by the points offer, thinking this would be smooth, I should have remembered past experience with other affinity cards.
Nothing but problems since day one, the support staff are useless, they say something will happen it doesn't then you call up and start the cycle again. Can't reset passwords for their website access, but you need it else you pay $7+ for statements.
Application was quick
Service once you have it is excruciatingly painful.
Other Low Rate Credit Cards
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.