Jetstar Domestic
Part of Jetstar 1.4 

Jetstar Domestic

Jetstar Domestic
1.2

3,557 reviews

PositivevsNegative
5% · 1923,342 · 94%
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Reviews

3,557 reviews
GAYE J.
GAYE J.Greater Melbourne (Outer), VIC13 posts
  Domestic

ABYSMAL - DON'T USE THEM!

ABYSMAL!
Rude, obnoxious staff and very poor service (of lack of) dishonest staff - just after your cash - treat customers like sheep Show details
Laura W
Laura WAU2 posts
  Domestic

Don't EVER fly with Jetstar, unless you want your holiday souvenirs broken!

Don't fly with Jetstar EVER!! I was originally booked on a Qantas flight from Sydney to Melbourne, however the flight I was on frkm Tokyo to Sydney was delayed, so Qantas put me on the next available, which happened to be a Jetstar flight. Well, Jetstar baggage handlers broke my fragile souvenir item, despite check in staff putting a "fragile" sticker on it before it was loaded onto the plane!! When I raised the complaint with them, they refused to reimburse or replace my item. Show details
Value for Money
Transparency
Seat Room
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Luca B.
Luca B.
  Domestic

worst company in Australia

Worst airline I have ever used. Avoid at any cost. Virgin is slightly more expensive but 100% better. Show details
TASM
TASMGreater Melbourne (Inner), VIC2 posts
  Domestic

Jetstar = zero stars

Terrible service. Rude, unhelpful, delighted in inconveniencing customer. Just never fly with these guys! Show details
Brendon S.
Brendon S.
  Verified Domestic

Always delayed!

Delays, delays and more delays. Never have I ever been on time with this airline. The worst airline ever... Never again! Show details
M U.
M U.South Australia
  Domestic

Do not fly with them

Flights get cancelled regularly without providing any reason. You don’t get to have any refunds and on top of that the flight crew is extremely rude and doesn’t care at all. Show details
Amiel L.
Amiel L.
  Domestic

Horrible

You know the name Jetstar fits because it only get’s a star.
Phoebe
Phoebe
  Domestic
Ch M.
Ch M.Greater Melbourne (Metropolitan), VIC
  Domestic

worst airline - last minute cancelled flight

Worst airline travel in the world. Cancelled flights last minute. Pls choose another airline
El King
El KingSouth East Queensland, QLD2 posts
  Domestic

The worst airline in Australia

If I could rate 0 stars I would. Unfathomably bad customer service. Learn from my mistake and fly ANY other airline.
sirenoftheseasbnb
sirenoftheseasbnb
  Domestic
Value for Money
Transparency
Seat Room
Food
In-Flight Service
gclausin56
gclausin563 posts
  Domestic
Julia
Julia
  Domestic

THE WORST FLIGHT I TOOK, 1 star is overrated!

I was hit with an extra $75 charge about 3kg overweight (including ur handbag) just before boarding, without any prior notice. The staff were incredibly rude. I won't be flying with Jetstar ever again; it feels like they're taking your money like gangsters. Show details
Lightness
LightnessCanberra 2600, ACT52 posts
  Domestic
Lear
Lear2 posts
  Verified Domestic

An airline that does not care about their customers

Jetstar cancelled my flight and then failed to offer another flight at a similar time. They refused to provide any compensation (a small voucher would have gone a long way to retaining a customer). On my return flight, I had asked if I could be moved to an earlier flight (about an hour earlier) which already had available seats - this being Jetstar, they of course, charged extra for this.

Tldr - Jetstar may be cheaper at the onset compared to other airlines, but they will not look after their customers, and it ends up being the same price as other airlines with trickle down charges. Avoid them. Show details

Manpreet W.
Manpreet W.
  Domestic

Stop flying with Jetstar , they rip off customers

One of the most worst experiences, we were threatened to pay$75 at the gate otherwise said you would not be allowed to board . Just because we had few gram extra if we add my wife purse with carryon luggage. Staff is rude , racist and no respect for customer. Pay some extra dollars but never fly with them that’s only they would learn to respect customer Show details
Domestic Airlines

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Sharon
SharonPETERSHAM2 posts
  Domestic
Pete
PeteSydney, NSW8 posts
  Domestic
Value for Money
Transparency
Seat Room
Amarjeet S.
Amarjeet S.
  Domestic

No more jetstar

No more jetstar
Got Charged $75 for 1kg overweight in handbag. And they check at last point so that our next option should be missing that flight..
Nicky W.
Nicky W.Perth, WA
  Domestic

Disappointing

Unreliable. Not transparent. Lack of empathy. Couldn't care less. Last time for us Show details
Jetstar are thieves
Jetstar are thievesSydney, NSW
  Domestic

Double charging

Bag broke at check-in was told the extra 7kgs I had to carry wouldn't be charged at gate because I already paid. Plane was late they charged new again at gate. Horrible airline Show details
Cumi
CumiSydney, NSW10 posts
  Verified Domestic

King of Delay!!!!

King of Delay!!!!!
As always
I thought they are better now
Unfortunately... Show details
Frustrated
Frustrated
  Domestic

Customers don’t matter

An already delayed flight, they finally boarded us and left us sitting on tarmac for 40 minutes (so far) with no explanation. Show details
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Fly another
Fly another
  Domestic

Fly elsewhere

We have been flying for so many years , these guys still get everything wrong!
Don't fly jetstar or Qantas same fails everytime different day... every time, time again. Seriously pay more go elsewhere if you need too, it will be worth it. Show details
Adam M.
Adam M.
  Domestic

Dirtiest presentation of an aircraft award!

After 30 minute delay we boarded the aircraft to be presented with copious amounts of good rubbish throughout the cabin. Disgusting JetStar.! Get your act together. You’re already known as being the most delayed, now you’re looking to add dirtiest to your portfolio..?? My 7 yr old was even disgusted.!! Show details
Value for Money
Seat Room
Food
In-Flight Service
Eileen N.
Eileen N.
  Verified Domestic

Screw jetstar

Jetstar is piece of poo. 40 min til flight and I was told I was late , someone burn Jetstar down I could of flown back twice dirt bags Show details
Domestic Airlines

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Wendy S.
Wendy S.
  Domestic

Refund process

Booked a flight to attend my Mother in laws funeral paid for flight Sydney to Ballina flight was not confirmed with a SMS didn’t say that it went through so had to make another booking which went straight through but was $47.00 dearer. When I got refunded it was for the cheaper price which personally is not very fair.
Sarah
Sarah
  Domestic

Domestic flight made easy

Fantastic customer service
Both flights on time and customer service on board was excellent
Efficient checkin , Melbourne and Sydney
Incident onboard dealt with in a very professional manner and defused
Great airline Show details
Rashel
Rashel
  Verified Domestic

Terrible customer service

The check in attendant was rude and sarcastic in her answers when we asked about our trouble checking in our baggage. Unpleasant and unfriendly staff. She didn’t give any apology at all for the discomfort we had trying to check in. She even laughed and smirked at us for not checking in their website on how to book online. She gave us the feeling that we were stupid tourists. I hope not to fly jetstar again. Show details
Value for Money
Transparency
Seat Room
Food
In-Flight Service
In-Flight Entertainment
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A WISE OLD OWL
A WISE OLD OWLMetropolitan Adelaide, SA14 posts
  Domestic
Unhappy Customer
Unhappy Customer
  Domestic

Very Poor Experience

Charged me twice for checked baggage, but would take responsibility that is was their fault. $80 one, $80 again at the gate. Was told it would be fine as carry on. It’s wasn’t. So they charged me again… Show details
Seat Room
In-Flight Service
In-Flight Entertainment
JFK
JFK4 posts
  Domestic

Great efficient service

I have found jetstar to be a very professional and efficient service to deal with, from the website to dealing with customer service on the phone, and the travel. I've had to make changes and opt for vouchers on several occasions and the airline has always made it accessible and easy. I wouldn't fly domestic with anyone else.
sam
samGreater Melbourne (Metropolitan), VIC
  Verified Domestic

nightmare holiday

JQ505 SYD MEL cancelled flight and was stuck in Sydney with no offer of any flights for the day we were supposed to fly out at 6am and still couldn't get a flight only connecting to Queensland and stay 6hrs in Queensland to be put on another flight at 9pm absolute disgrace and would not fly with jet star again save the headaches use another carrier. and to top it off no credit for all the run around they caused extra hotel stay and uber and put out for work as this was a Sunday and needed to back at work Monday, what a joke lesson learnt pathetic is a understatement u dint even deserve 1 star. Show details
Mario S.
Mario S.
  Domestic

Jetstar no more!

Will never travel with this company in the future. Flight got cancelled while we were sitting on the tarmac. Missed connecting flight with other company, big cost to replace tickets. Were told by agent at the counter that we would get reimbursement for service we did not used but paid for. Never received the money, chatted with somebody from Jetstar about that, were told not possible to be reimbursed, no valid reasons given, too bad we didn’t take name from the agent at the counter in Cairns! Avoid travelling with Jetstar if you can!! Show details
Colin w.
Colin w.South East Queensland, QLD
  Domestic

Outstanding Jetstar

Jetstar 566 Melbourne to Brisbane Sat. April 13.
I became very ill (flu?) in the early stages of the flight and the care and attention given by the Cabin Crew was so appreciated and way beyond their usual busy schedule.
I'm 78 years old and have flown in all sorts of planes from 6 seat prop aircraft in PNG to the magnificent Concorde in Europe and your crew were as good as any I've experienced.
Thanks Jetstar you're amazing. Show details
Value for Money
Seat Room
In-Flight Service
Anke L.
Anke L.
  Domestic

Low cost, Low service

I am very dissatisfied with this airline. Running late and overcharging. I booked a 15 kg luggage allowance which checked in at less than 13kg. However my hand luggage was slightly over. Since it is all going the same plane I didn’t see the problem especially since my luggage was in no way oversized! I HAD to pay $75 to be able to board the plane. I am absolutely appalled! Show details
Domestic Airlines

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Liz G.
Liz G.3 posts
  Domestic

Be careful when you are in the exit row

Be careful if you are in an exit row because they will get your stuff and put it in a locker in a place that you haven't seen which makes it more likely you will forget where it is and someone else will steal it such as the cleaners. Jetstar offers no compensation for stuff that was left behind, even if it was their staff who put it in an odd place, and quite possibly stole it as well.
Value for Money
Joe I.
Joe I.Metropolitan Adelaide, SA
  Domestic

Jetstar travel

Flight from Adelaide to Melbourne today.
Travelling with a friend who has MS.
Staff at.desk very accommodating, provided assistance from terminal to aircraft.
Flight Staff were excellent in assisting with arranging a wheelchair on arrival from gate to terminal.
Very compassionate.
Thanks so much Show details
Betty G.
Betty G.
  Domestic

ONE STAR IS OVERRATED

ZERO STAR!!! BUYER BEWARE!!!This airline is undeserving of the one star that they display on their logo. Beware they charge passengers $20 per kilogram for any luggage that is overweight. We are booked in a large group of 17 people and we were charged obscene and inconsistent amounts per person. No chart with the amounts were shown to use prior or during our check-in. We paid as much as $460 per person for luggage charges!!! Our luggage has been through 4 previous flights on this trip alone and it is the only airline to charge us these ridiculous obscene charges. No other airline has charged a penny as none of our luggage has been overweighted. DO NOT USE THIS AIRLINE!!! Show details
Yelten
YeltenSydney, NSW19 posts
  Domestic

Nice domestic travel on Jetstar

Thank you Jetstar for being such a lovely Australian airline thanks for our holiday to cairns , it was wonderful . Luke our air host from Sydney to cairns was fabulous very professional I was impressed also on the return trip from cairns to Sydney, sorry I didn't get their names but the host was fab . I liked the chicken wrap it was nice to eat . Appreciate this airline very easy to deal with straightforward :) cheers again :) Show details
Food
Wi-Fi

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